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“Wonderful staff make this a perfect stay.” 5 of 5 bubbles
Review of Novotel Nha Trang

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Novotel Nha Trang
Ranked #9 of 190 Hotels in Nha Trang
Certificate of Excellence
Manchester
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful staff make this a perfect stay.”
5 of 5 bubbles Reviewed April 12, 2014

From the monent that we walked in and got told, very excitedly, that we had been upgraded to a Deluxe room for our honeymoon, until we left with personal goodbyes and questiona about our ongoing journey from various staff members, this hotel couldn't have been more welcoming and warm. The rooms are clean, comfortable and have wonderful views and The beach is a 30 second walk (that's why you visit nha trang).

I have never said this before, but this hotel made the experience itself and the city was 2nd. Thank you so much for a wonderful experience.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beast0883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 13, 2014
Dear Beast0883,

Greetings from Novotel Nha Trang!

Thank you for sharing your enjoyable experience with us and other TripAdvisor travelers.
I am delighted to read your enjoyment with our nice location, sea view room, and especial helpful and friendly staff.
I will pass on your kind words to all the staff and they will be very happy to read your comments.
All of us look forward to welcoming you back at Novotel Nha Trang soon.

Warm regards,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,760 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (381)
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English first
Wellington, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 9, 2014 via mobile

The service was amazing at this resort, some of the best we had in Vietnam, we arrived early in the morning and expected to wait until 2 to check in however we were offer an upgrade and a 9am check in. The staff were so friendly, hotel beach section with chairs was a nice surprise, even a guy to help walk you across the road! Only thing I would recommend is more chairs/umbrellas in the hotel section as these fill up by 9am. Would highly recommend this hotel, our room with a beach view was amazing, Great value.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 10, 2014
Dear Alicia S,

Greetings from Novotel Nha Trang!

Thank you for choosing our hotel as your accommodation during your Nha Trang trip. We are very pleased to read your enjoyment with our sea view room and helpful staff as well as our service.
I will pass on your kind words to all the staff and they will be very happy to read your comments.
You may wish to know that the number of sunbeds and umbrellas is limited by local Government for every hotel in Nha Trang. However, currently, we have arranged 32 beds and 16 umbrellas for available.
All of us look forward to welcoming you back at Novotel Nha Trang soon.

Sincerely yours,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Level Contributor
290 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed April 8, 2014 via mobile

We arrived 12 hours late, not a problem. Booked this way back in January, at that time just booked a regular room. Upon arrival they asked if we wanted to upgrade the room for $23 bucks per night. We agreed. We have a great view of the beach. At 5:30 in the morning you can watch all the locals come out for their exercise classes etc. there is the beach right across the street. If you get there by 9:00a.m. You will be able to fond empty hotel chairs, if not you can pay 100,000 for as long as you want to stay. The breakfast buffet was delicious. I would like to have more fresh fruit, but today was the first visit to the buffet. Lots of other food available. You can even make your own Vietnamese iced coffees. Len, one of the sous-chefs was very helpful to us.

Stayed April 2014
Helpful?
Thank Kathleen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 9, 2014
Dear Kathleen_polly,

Greetings from Novotel Nha Trang!

I am delighted to know that you are very enjoyable with our sea view room, variety breakfast and helpful staff.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especial Ms. Len.
Thank you for sharing your experience and all of us look forward to welcoming you back at Novotel Nha Trang soon.

Sincerely yours,

Nguyen Thuy
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

I was a little anxious about going to Nha Trang since I'm not usually a beach person. The Novotel is directly across from the beach (there are no hotels directly on the beach), and the hotel is beautiful. We were given an ocean front room with a balcony to observe the beach goers. The staff recognized that my partner's birthday was during out stay and acknowledged it several times.

One of the secrets of Nha Trang is that the locals go to the beach early in the morning, believing it's good for the health. It's worth getting up early to walk along the beach to see.

Room Tip: Rooms 5 through 11 are ocean front, the others have ocean views.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sfsteve678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 6, 2014
Dear Sfssteve678,

Thank you for choosing our hotel as your accommodation during your Nha Trang trip. We are very pleased to read your enjoyment with our sea view room as well as our service.
I will pass on your kind words to all the staff and they will be very happy to read your comments.
You may wish know that Nha Trang people like getting up early to go to the beach, factually, they think that the early morning has the fresh air which is good for their health.
All of us look forward to welcoming you back at Novotel Nha Trang soon. We hope your next visit will be more pleasant than the previous one.

Sincerely yours,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed April 1, 2014 via mobile

We arrived very late for our three night stay at the Novotel. A fast check in and shown to our superior room on the 5th floor. The room and view was fab. I loved the bathroom, especially having a shower and being able to see right through the windows to the sea. The bed and pillows are the most comfortable we have experienced on our Vietnam trip so far. Although very noisy from the street, you can not hear anything in the room. Every member of staff spoke good English and were very polite and helpful. Breakfast and wifi was great. We didn't use the pool or fitness centre but it looked good. The sun loungers on the beach were comfortable with beach towels available. We would definitely stay here again.

Stayed March 2014, traveled as a couple
Helpful?
Thank Sunrise83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 2, 2014
Dear Sunrise83,

Greetings from Novotel Nha Trang!

We are very pleased to know that you like our enjoyable bed, seaview room, bathroom and professional staff as well as our service. Thank you for sharing your pleasurable experience with us and other TripAdvisor travelers.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We do look forward to welcoming you back in the near future and hope you will have another wonderful stay with us.

Warm regards,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

Spent three nights there - great view from the large room. Brilliant service from Mr Tuan who recovered what I was ripped off by green taxi from the airport. He promised to fix this in eleven minutes - actually did it in ten. The stay only got better from there. Only slight downer was being charged for a glass I accidentally broke.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kambah_magpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, April 2, 2014
Dear Kampah_magpie,

Thank you for choosing our hotel as your accommodation during your Nha Trang trip. We are very pleased to read your enjoyment with our seaview room and helpful staff as well as our service.
I will pass on your kind words to all the staff and they will be very happy to read your comments., especial Mr. Tuan.
All of us look forward to welcoming you back at Novotel Nha Trang soon.

Sincerely yours,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

Not only does this place have rooms with a fantastic view, great choices for breakfast and good location on the beach, the people working reception are so kind.
It may be an act but at this point- I don't care. They are so friendly and kind and helpful, I can only smile as I walk into the lobby. Their English is pretty good so we can understand each other, not sure how other languages would be,.
I have read all different reviews of this place.
Frankly, I am only here for a couple days, I have stayed in more rustic places, but with such a beautiful beach, I want it in my face. The traffic in front of the hotel is busy, but we were well trained in Hanoi, you just walk slowly so the bikes and cycles can go around you and avoid the buses and cars. It makes you a little nervous, but all goes well.
The boardwalk along the beach is alive with kinds of folks- great for people watching. you can get in a fast walk but take into consideration the humidity. There is a group of exercise equipment on the boardwalk right in front of the hotel that gets used regularly.
Love it here, seriously, consider it.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travlin-momma01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, March 30, 2014
Dear Travlin_momma01,

Greetings from Novotel Nha Trang!

Thank you for sharing your enjoyable experience with us and other TripAdvisor travelers.
I am delighted to read your enjoyment with our nice location, variety breakfast, helpful and professional staff.
I will pass on your kind words to all the staff and they will be very happy to read your comments, especial Reception Department.
You may wish know that there is always a staff to help you across the street.
All of us look forward to welcoming you back at Novotel Nha Trang soon. We hope your next visit will be more pleasant than the previous one.

Sincerely yours,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Nha Trang

Property: Novotel Nha Trang
Address: 50 Tran Phu Street, Nha Trang 652076, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nha Trang
#7 Romantic Hotel in Nha Trang
#7 Business Hotel in Nha Trang
#9 Luxury Hotel in Nha Trang
#9 On the Beach Hotel in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Nha Trang 4*
Number of rooms: 154
Official Description (provided by the hotel):
Novotel Nha Trang is located in the heart of Nha Trang city, one of the 29 most beautiful bays in the world. ... more   less 
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Also Known As:
Novotel Nha Trang Hotel Nha Trang
Accor Nha Trang

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