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“As Good As Advertised”
Review of Novotel Nha Trang

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Novotel Nha Trang
Ranked #10 of 208 Hotels in Nha Trang
Certificate of Excellence
Vancouver
Level 6 Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“As Good As Advertised”
Reviewed December 17, 2013

We are Accor members, and have stayed at Novotel properties before. The Nha Trang Novotel is right across from the beach, within walking distance of the downtown area. We had a great ocean view from our room. The reserved area on the beach is a nice touch. The staff is very friendly and the breakfast is very good. There is something to be said for delivering on your advertisement and meeting the customer expectation. Enjoyed our stay. Only thing that should be noted is that there is some high rise construction going on next door.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canuk88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, December 19, 2013
Dear JKohring24

It’s great pleasure reading your comments and knowing that you enjoyed your stay with us very much. Your kind words will be passed on to all the staff and they serve as the great encouragement for us to provide you the great service.

All of Novotel Nha Trang Ambassadors are delighted to welcome you back soon.

Sincerely yours,

Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2013 via mobile

This hotel was amazing, service was great and staff were very friendly, everything from massages, reception, gym an even door boys were all perfect. Spoke perfect english as well. The rooms themselves are unbelievable. We had a room on the side of the hotel still had a great view. The bed was huge!!! And so comfortable. Staff super helpful as well. Would defs recommend to anyone single family or business.

Stayed December 2013
Helpful?
1 Thank KailinM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, December 16, 2013
Dear KailinM

Greetings from Novotel Nha Trang!

Thank you for sharing your enjoyable experience with us and other travelers. At Novotel, Guest satisfaction is always our mission. Your kind words will be passed on to all the staff to serve as the great encouragement for us.
Thank you again for your comments and all of us hope to welcome you back at Novotel Nha Trang, at your home away from home.

Sincerely yours,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 14, 2013

From the moment we were picked up at airport to when we checked out we recieved excellent customer service. Ive never stayed at a hotel before where all the staff remember our names.

We stayed on floor 15 with ocean view for 8 nights. The rooms are amazing. On check in, the room had rose pedals, a cake and card as it was our honeymoon. Room is very spacious with very modern bathroom overlooking the room.

Buffet seafood dinner was good. The buffet breakfast needs improvement, very boring breakfast.

Lounge Chairs on beach are great.

I must mention Mr T (Thi) which made our stay very special. His customer service is amzing. He is a great asset to your hotel.

I reccomend anyone to stay at this Hotel in Nha Trang as you will not be dissapointed.

Room Tip: Higher floor with deluxe ocean view. You will not be dissapointed.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, December 16, 2013
Dear Mick B,

It’s our great pleasure to receive such positive comments like yours. We are very happy reading that you liked our honeymoon decoration room and our services very much. Your fair comments are very good to serve as great encouragement for us and to improve the imperfect ones.

I will pass on your valued comments to all of staff, especially Mr. Thi who is one of our very good bellboys praised.
We hope to see you for your next visit soon and hope you will have more pleasant stay than the previous one.

With kind regards,

Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 9, 2013

Me and my friend, we had dinner on the buffet restaurant, its not vey big restaurant but not very crownd in tha time. we had almost form Asian, Western and seafood, dessert and ice cream
Most of the food tate wre soso but we really love the fresh Yoster. the staff was helpfull but need more attention on guests.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Davidquang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, December 15, 2013
Dear Davidquang

Thank you for sharing your experience about The Square restaurant of Novotel Nha Trang. Many other guests also like fresh oyster at our restaurant very much. At Novotel Nha Trang, guest comments are very important for us to bring guest our standard service.

Thank you again for taking time sharing your comment about our service. We look forward to serving you at Novotel Nha Trang soon.

Best regards,

Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hebden Bridge, United Kingdom
Level 6 Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 2, 2013

Great room on 18th floor with balcony and fantastic views of coastline and islands. The beach is across the road with big sunbeds, umbrellas and towels for Novotel guests. All very pleasant, although I found it a bit uncomfortable when on our way back from the beach, the hotel's beach security man escorted us across the road, stopping traffic and holding up a sign with Novotel on it. The breakfast was quite expensive (compared to what was available in the town) so we only sampled it on one day, however, the choice was good and staff were attentive.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willitfitinmycase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, December 3, 2013
Dear willitfitinmycase,

Thank you for taking time sharing your experience at Novotel Nha Trang. We are very pleased to know that you loved our room with fantastic views and other service. Our breakfast is high qualified with a wide variety choices of Western and Asian food which explains its price.

We are looking forward to welcoming you back at Novotel Nha Trang, at your home away from home soon.

With kind regards,

Thuy Nguyen

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Beach, Australia
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed December 2, 2013

Nha Trang was our last stop in our Vietnam journey, we had been staying at super cheap hotels so thought we would splurge a bit for our last few nights. We weren't disappointed. We just got a standard room which was lovely and big with a balcony that had both ocean and street views. The staff were very nice, I was still quite ill with a bout of gastro and one of the concierges (I think his name was Ninh) was so helpful with helping my partner find a good chemist and inquiring after my health. The only problem we had was with the wifi in the room as it was really unreliable and kept cutting out but that was really a minor problem in what was otherwise a great stay

Room Tip: The higher floors have great views, don't worry too much about street noise as when the doors ar...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, December 3, 2013
Dear Hannah D

It’s great that you loved your time at Novotel Nha Trang, your last stop in Vietnam journey.
Thank you very much for taking time sharing your enjoyable experience and we are very happy to know that. Your kind words have been passed on to all the staff and they will serve as great encouragement to us, especially to Mr. Ninh.

In regards of the Wi-Fi, we have taken note and worked on that to improve in the future.
Thank you for staying with us and all of us look forward to serve you in the near future.

Sincerely yours,

Thuy Nguyen

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Nha Trang

Property: Novotel Nha Trang
Address: 50 Tran Phu Street, Nha Trang 652076, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nha Trang
#7 Business Hotel in Nha Trang
#7 Romantic Hotel in Nha Trang
#10 On the Beach Hotel in Nha Trang
#10 Luxury Hotel in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Nha Trang 4*
Number of rooms: 154
Official Description (provided by the hotel):
Novotel Nha Trang is located in the heart of Nha Trang city, one of the 29 most beautiful bays in the world. ... more   less 
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Also Known As:
Novotel Nha Trang Hotel Nha Trang
Accor Nha Trang

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