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All reviews sunken shower split level balcony overlooking the beach busy road superior room opposite the beach crossing the road large balcony deck chairs breakfast buffet great room stayed here for nights sun loungers rain shower an upgrade hotel guests would highly recommend this hotel
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Reviewed February 11, 2013

Stayed for seven nights at the Novotel from 31 January 2013. We had a deluxe room which was amazing. It was split level with great views of the beach opposite the hotel.The hotel was spoltlessly clean and very well managed.The location of the hotel is great with all the bars and lots of restaurants so close by

The staff at this hotel are a credit to its manager. All the staff I spoke to were friendly always smiling and always happy to help with any queries and this ranged from the reception staff to the guy who opened the door for you when leaving or entering the hotel and indeed the housekeeping staff members who sometimes get overlooked in these reviews.

Used the lobby bar during happy hour and had some great conversations with the bar staff who had a great grasp of English and were very pleasant indeed.

All in all a wonderful hotel and if you are undecided about a hotel in Nha Trang do not have any worries about staying here you will not regret it. I would certainly come back to this hotel.

Room tip: the deluxe rooms are worth every penny
Date of stay: February 2013
  • Trip type: Traveled with friends
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1  Thank ahascragh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded February 22, 2013

Dear ahascragh

Thank you for your review on Tripadvisor. We are very happy to know that you enjoyed your stay at Novotel Nha Trang. We will be passing your kind words to our team and look forward to welcome you back at Novotel Nha Trang, your home away from home.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

Staying in Novatel was a wonderful experience. You just have to cross the road and walk into the beach. The hotel has few chairs reserved only for Novatel guest. The rooms are class and tastefully decorated. We had a beach view from our balcony on the 15th flr. The hotel staff was also very courteous and one particular guy (wish I had known his name) at the door always wished my 7 year old daughter with a special smile. My daughter used to look for me whenever we entered the door. The breakfast counter had both western and oriental mix. The overall experience with this hotel was good...but hey just one thing..why are the bathrooms without a bolt?

Room tip: Ask for a sea facing room for a blissful stay
Date of stay: December 2012
  • Trip type: Traveled with family
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Thank VLimaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded February 19, 2013

Dear VLimaye

Thanks for sharing your review on Tripadvisor. We are happy to know that you enjoyed our hotel service and courteous staff.
We look forward to welcome you back at Novotel Nha Trang soon.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

We stayed two nights at the hotel as part of a Triton Tour of Vietnam and Cambodia and it was with relief that the superb quality of the earlier hotels was re—established.

The hotel is wonderfully situated on the main beach street, near the night market and the private beach is just across a busy road. But the hotel has thought of this and have a member of the staff on hand to help you safely get across. The staff on the the beach are great too, as they have to deal with insufficient sunbeds for the demand of our tour. There is also a swimming pool, which is again small for a hotel of this size with too few loungers.

The rooms are beautifully designed with all the features you would expect from a first class hotel. The sea views from our balcony on the 16th floor was stunning. Our room was split level; two steps down from the bedroom into a seating area and balcony entrance. The bathroom is unlike any other in my experience, with sunken bath/shower tray and 2 shower heads. Possibly the only bit of poor design was in the bathroom. The emergency telephone is placed in such a way that a person my size (6' 1”) knocks the receiver off with their shoulder every time they sit at the WC. The king size bed was comfortably. One drawback was the lack of a side table on my wife's side of the bed.

The buffet breakfast had a great selection of food, that was regularly replenished as required.

The staff are a credit to their trainer, always cheerful, always helpful. The hotel is exceptionly well managed.

The rating would certainly be 4.5 stars, if I could give it. It's only draw back is the small points I have mentioned above – you have to be prefect in all details to get a 5 from me.

The hotel has complimentary internet access in each room.

Date of stay: February 2013
  • Trip type: Traveled with friends
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3  Thank pollardspark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded February 15, 2013

Dear pollardspark,

Thank you very much for your kindness in sharing your experience on Tripadvisor.

All of our hotel Ambassadors constantly strives to achieve high standards of quality and they will be thrilled to learn that you enjoy their services when you stayed with us.
We look forward to welcome you back at Novotel Nha Trang in very near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing

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Reviewed February 5, 2013

Great location, right across the road from the beach. The road is very busy, so there is an escort to help you cross the road safely. Once on the beach you receive poolside service. They supply you with towels, chairs, drinks and a great menu. The rooms are very nicely decorated and offer a fantastic view up and down the long beach. The day spa was great. Can highly recommend the hot stone massage, heaven. The breakfast menu is extensive.

Date of stay: January 2013
  • Trip type: Traveled with family
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Thank Janelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded February 15, 2013

Dear Janelle H

Thank you for your review here on Tripadvisor.

We are happy to hear that you enjoyed our hotel great location and the nicely decorated room with the fantastic view to the sea. We will be passing your kind words onto our Team and hope to welcome you back at Novotel Nha Trang, your home away from home!

With best regards,
Thuy Nguyen
Director of Sales & Marketing

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Reviewed February 3, 2013

A modern hotel with very polite staff and great service. Our room was clean and very spacious. A short walk across the road and you are at the beach. The night markets, various restaurants and shops a plenty all just minutes away by foot. A very good selection of food was offered at breakfast. Try the relaxation massage it was very good. We stayed for three nights at the Novotel and we were overall very happy with our stay. Only slight negative was the the pool was too cold.

Date of stay: January 2013
  • Trip type: Traveled as a couple
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Thank look4more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded February 15, 2013

Dear look4more

Thank you for taking the time to write a review about your experience at Novotel Nha Trang, we are delighted to read that you had a great stay with us!

We look forward to see you again soon at Novotel Nha Trang.

With best regards,
Thuy Nguyen
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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