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All reviewsacross the roadsunken showersplit levelbalcony overlooking the beachbusy roadsuperior roomremembered our nameslarge balconydeck chairsbreakfast buffetbeach frontgreat rooman upgradesun loungerswould highly recommend this hotelsailing clubstayed here for nights
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Reviewed January 13, 2013

I like this hotel, having stayed here around 5 years ago. The welcome and service are outstanding. Our standard room this time was of a reasonable size, and had a great sea view. The spacious shower was also excellent - with a free-standing overhead shower with good pressure and seemingly unlimited hot water.

That said, there are signs of wear and tear. The carpet in the downstairs lobby and lounge area is bare in places; the paintwork of our room was a bit smudged (not exactly dirty) in a couple of places; so the overall impression was of a hotel due soon for refurbishment or at least some repainting and perhaps re-carpeting. Despite that, it was very clear that this was a quality operation.

The breakfast is somewhere between good and very good, though not remarkable. I prefer an omelette to be quite thick and a bit runny in the middle (as it should be), and not in the form of a kind of pancake, good though it was. The service, as everywhere in the hotel without exception, was really excellent - from the doormen and parking attendants to the reception, room service and restaurant staff. Really friendly, helpful and efficient. And that means a lot.

The swimming pool on the third floor is not of great interest, as it is very small and mostly in the shade, though the spa is fine - with sauna and steam room. As our return to Ho Chi Minh City on our check-out day was by late train (around 10 p.m.), there was no problem at all in having access to the spa for a shower (towel provided) that evening, which made a big difference to us. The staff couldn't have been more helpful.

Five nights at a very good (special) rate and thoroughly enjoyed.

Room Tip: There's not much difference between a standard room and a superior room. All have sea views, good showers and everything you need.
  • Stayed: January 2013, traveled as a couple
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1  Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded January 28, 2013

Dear Tim B

It is us to be impressed with a very detailed review like yours! Thank you very much for your kindness in sharing your impressions on Tripadvisor.

We are very happy to know that you had great stay and enjoyed our really helpful staff.

At Novotel Nha Trang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have planned for re-carpeting and repainting in the very near future and we do hope to welcome you back at Novotel Nha Trang for more pleasant than the previous stay.

With very best regards,
Thuy Nguyen
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

The Novotel is a great hotel to stay at whilst holidaying in Nha Trang!

The hotel itself stands out for the crowd. It is modern, clean and has great views from the balcony. My partner and I booked a standard room but were fortunate enough to be upgraded to a deluxe room on a high level which a stunning beach view. The room is spacious, has a huge bed (two king singles put together) and a sunken shower/bath. The wifi connection was weak however there is an ethernet cable in the room which is great for laptops, but does not help if you have a smartphone or tablet.

The hotel is located directly across the beach (which is great when the weather is sunny), a small walk from all the restaurants and cafes and only a 10 minute taxi away from the cable car to take you to vinpearl island. Despite the weather being miserable whilst we were there, the friendly tour desk at the hotel suggested a couple of day trips for us which made our time in Nha Trang fun and enjoyable!

The breakfast at the hotel was great! It had an egg station, pancakes, large selection of pastries and sweets, cereals, fruits and traditional vietnamese breakfast dishes. The spa was beautiful and worth every dong! My partner and I treated ourselves to some treatments in the spa and were left feeling 'relaxed' and 'rejuvenated'.

Hotel staff were very friendly and we would definitely stay there again! Thank you :)

  • Stayed: January 2013, traveled as a couple
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Thank Adam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded January 16, 2013

Dear Adam T,

Many thanks for taking the time to share this wonderful feedback with the Tripadvisor community.

I was happy to read that you enjoyed your stay at Novotel Nha Trang and with our services.

I have passed on your very kind words to our staffs and we look forward to welcome you back soon.

With very best regards,
Thuy Nguyen
Director of Sales & Marketing

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Reviewed January 8, 2013

In fact this was the most expensive hotel we stayed in on our 2-week tour and also the most un-Vietlike hotel - I mean imagine a soft comfortable bed - you could almost be in France (ok so Novotel is French I hear you say).
We had a nice split-level room with balcony - it was spotlessly clean, towels and linen changed daily - impossible to find fault. Unless you went to the restaurant that is - which is expensive (well, €20 a head for the buffet) - fantastic presentation of food, lots of choice, great service but...a total lack of flavour...almost like the chef wasn't French at all but Viet.
No problem - round the corner to a little place at 1/3rd the price with a British chef and food that tastes like it looks.
We organised a city tour through the front desk which was excellent - even though we couldn't understand the guide's English very well it was still great fun and he was thoughtful enough to pack some cold beer in the bus.
Finally the hotel's beach is just across the road and they even escort you back to the hotel though the scooters here are nothing like Saigon.
Finally we had a couple of massages in the spa - not particularly cheap but extremely professional.

  • Stayed: January 2013, traveled with family
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Thank Packidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded January 14, 2013

Dear Packidge,

Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. We are very happy that you have enjoyed our nice room and professional spa.

At Novotel Nha Trang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We look forward to welcome you back in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing

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Reviewed January 7, 2013

We had 3 nights at the Novotel. It is a highrise hotel in a great spot in Nha Trang. They have a private beach with lounges, towels and umbrellas right across the road. The rooms have a sunken shower and the view from the balcony is gorgeous. Breakfast is fantastic with everything you could wish for. We had dinner at the restaurant one night as we were too tired to go out and the food was good quality. It was the perfect place to end our month long holiday in Vietnam, very relaxing.

  • Stayed: December 2012, traveled with family
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Thank TomCat073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded January 8, 2013

Dear TomCat073

Thank you for taking time to tell us about your enjoyable stay at Novotel Nha Trang. It’s our pleasure to know that you’ve enjoyed our good food and location. We have passed on your kind words to our team.

We look forward to welcome you back at Novotel Nha Trang, your home away from home.

With very best regards,
Thuy Nguyen
Director of Sales & Marketing

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Reviewed January 6, 2013

Had a wonderful time in Novotel. We received a free room upgrade, the view and room we received was beautiful. The room had an ocean view and the bathroom was big & spacious. We had a massage at the hotel spa and that was very relaxing and enjoyable. We would definitely be back when we're next in Nha Trang.

  • Stayed: January 2013, traveled as a couple
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Thank anncaroltan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this reviewResponded January 18, 2013

Dear anncaroltan

It’s great to hear you enjoyed our room and spa at Novotel Nha Trang.
Thanks so much for your positive feedback and we hope your next visit will be more comfortable.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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