During my 3 weeks business journey in Vietman I stayed in different suite rooms at the Sofitel Metrople Hanoi, the Residence hotel in Hue and Sofitel Plaza in HCM. I came to Novotel Danang and took in a purpose a standard room to check their services, hospitality and the welcome of an Accor Favorite Guest. First there is no special consideration or care for an Accor FG member vs a regular hotel guest. I asked if there was any possible upgrade holding an Accor FG card, the answer was flat-flooted “No”. After spending some times with the Duty Manager reminding him the policy of Accor Group and the Accor FG program he granted me with a standard sea view room considering it was an upgrade !
I stayed for 4 nights in this standard sea view room, modern and clean, located at 18th floor and offering a nice sea view. The location is convenient and good opposite the beach with lovely gardens and at 10 minutes walk to bars and restaurants. The hotel offers a private beach with sunbeds but I couldn’t experience the facilities and services as it rained during my 4 days stay.
The outdoor swimming pool size is very ridiculous and tiny offering only 4 sunbeds. The fitness center was ok but with no supervisor to look after hotel guests which is not acceptable for security purposes.
The breakfast and buffet dinner were very good with fresh ingredients and products, every taste was catered for and you can get your own Phô prepared by the Chef.
The free wifi service is very unstable and drops out all the time. The IT dept must consider seriously the issue and fix it. Staff was very friendly and helpful
Overall, it is a nice hotel but for Vietnam the room rates is a bit over pricing especially if you compare with Sunrise.
At least during my 5 days stay I never seen or met the GM of the hotel when in the same time I could meet Metropole Hanoi GM, Hue GM and Sofitel Plaza GM during my stay in their hotel . He might be too busy !
- Official Description (provided by the hotel):
- Novotel Nha Trang is located in the heart of Nha Trang city, one of the 29 most beautiful bays in the world. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Nha Trang Hotel Nha Trang
- Accor Nha Trang