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“Not again”

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Diamond Bay Resort & Spa
Ranked #25 of 204 Hotels in Nha Trang
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not again”
Reviewed July 26, 2012

We stayed for 5 nights, the resort was reasonable, a bit far out of town. Very disappointed in the service, so would not return for that reason. When they say 4 star, it means more than clean rooms and a nice pool. Find a better hotel, do not stay here !

  • Stayed July 2012, traveled with family
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Helpful?
1 Thank Colin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flemming_N_GM, General Manager at Diamond Bay Resort & Spa, responded to this review, August 28, 2012
Dear Colin H,
Thank you for your review and thank you for choosing Diamond Bay Resort & Spa as your preferred accommodation while you were in Nha Trang.

With concern to the location of our resort: its 15 minutes drive from downtown Nha Trang and is perfect positioned as Diamond Bay is a resort and not a hotel. Further, we do have frequent shuttle services to and from town proper.

We are a new management team and we are in the process of improving our services on all levels including English language training. Its a work in progress, but we will get there very soon.

For the past three months services has improved, but it is still not up to the level we crave and is not at par of what is to be expected from our guests.

For all inconveniences and dismay that, Colin H, as well as past and present guests has endured, I sincerely apologize and rest assured we will go to great lengths to exceed the expectations of all our future guests.

Should you have any questions and or concerns, please contact me through email:
gm@diamondbayresort.vn or mobile phone number: +84.916.391.792

Thank you,
Sincerely,
Flemming Nielsen
General Manager
Diamond Bay Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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628 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Paris, France
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 9, 2012

Beautiful room and very good breakfast. Swimming pool was very large. Private beach very clean and easy accessible.
Although from the city a bit far away, no problem, because they have a bus shuttle for free every hour or so. Very friendly staff.

  • Stayed July 2012, traveled solo
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Helpful?
Thank Jean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland
Level Contributor
3 reviews
Reviewed May 23, 2012

We spent most of our days sitting around the big swimming pool. Big, clean, and a nice view of the south china sea and well as a beautiful mountain backdrop. Weather has been so hot here so it is a nice place to cool off.

Rooms were huge. Big walk in bathtub, but it took a long time to fill up.

We stayed here to be close to the golf course. They only had 10 holes open but the course is beautiful.

A bit too many Russians for our liking (about 90%), but the hotel service and rooms were great. Would come again for sure.

  • Stayed April 2012, traveled with friends
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Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 13, 2012

I spend five nights at the Diamond Bay Resort in April. Firstly the hotel is 12 KMs outside of the town so a taxi ride is essential or a hotel shuttle is available for at rather limiting times. The rooms are simply weird. We had a beach front room which had a bathroom that was the same size as the actual bedroom. There is a huge plunge pool in the bathroom which takes nearly an hour to fill and then means that the other four rooms alongside have no hot water. The level of English speaking is lower than one would expect. We asked for a non smoking room which clearly had previous guests smoking here. The hotel seems to have targeted Russians as their customers. On the five days were were there we only heard English spoken about ten times. The biggest let down was the food - in Vietnam you would expect to have a strong local menu and breakfasts - sadly there was neither. Clearly the hotel is focussing on packages which means everything is buffet. The food quality and cooking was some of the worst I have experienced in a hotel. On the positive side, the swimming pools is huge although it needs to be cleaned more than it is presently.

  • Stayed April 2012, traveled as a couple
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Helpful?
6 Thank reybro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2012

We thoroughly enjoyed our four night stay in the Diamond Bay Resort in April 2012. We chose an ocean view bungalow for two adults and two children. This was probably not the best choice becaues there was only room for one extra bed. We were caught out by the apparently large floor area shown on the website - in fact, almost half of the room area is bathroom! Luckily the double bed was huge (it looked like a super king size) so we managed to fit one child in with us.

The room was clean, pleasant and quiet. Minor niggles were that the shower had two faults - a broken selector knob with stripped thread and a leak owing to a missing washer, but these were rectified within half an hour of our arrival, which impressed me (though I have doubts about the longevity of the repair).

Service was generally excellent. The front office manager and pool area manager were particularly helpful and attentive. Also, the manager in charge of the evening buffet was very kind in helping to organise some Vietnamese food for us (see below).

I thought that the price of food and drinks was reasonable and the quality of food generally good. Breakfast was particularly good, with a wide choice of foreign and Vietnamese dishes. The hotel needs to do more however to keep the sparrows away from the bread and pastries. I gave them a wide berth.

Evening meal choices were more limited. Most guests (predominantly Russian) seemed to be staying full board and therefore opted for the buffet. This costs US$20 for guests who are not full board. We tried the buffet one evening and enjoyed it. A glass or beer or wine (Vietnamese Dalat wine) was included in the price.

Apart from the buffet, the only other options were to eat by the pool (Sea Wood restaurant or the Banana Leaf Bar) or in a rather uninspiring little restaurant/nightclub called the C House. All had limited menus with only a few Vietnamese dishes. Most items on the menu were international - hamburgers, steaks, BBQ and so on. This was disappointing, but we were able to make a special arrangement with the buffet manager to allow us to choose dishes from the menu of another restaurant which was not open in the evenings. I suggested to the hotel that it should expand the a la carte evening menus to include more variety, in particular more Vietnamese dishes.

We liked the pool area and the beach (a short shuttle bus ride away). There is also a beach closer to the main resort which has kayaks and pedalos, which our children enjoyed. The hotel provides a shuttle bus into Nha Trang and we were able to get a taxi back to the resort for VND 150,000 (US$7.25) by bargaining hard. Nha Trang town itself has little of interest but I recommend the snorkelling boat trips. These boat trips are much cheaper if booked through agents in Nha Trang than at the resort (agents were handing out leaflets at Cam Ranh airport). I do not know how the quality compares, however.

The main negative comment was that the hotel seemed to be full of Russian package tourists. While I have nothing against Russians, it did have rather an overpowering effect, which some might find off-putting, and not many of them seemed to speak English, so there were no opportunities for us to make acquaintances. Also, there was a lot of smoking going on around the pool and at breakfast. Others have commented that some of the Russian tourists behaved badly, such as pushing for the shuttle bus. We did not experience this, although we did not stay during the high season, when it might be different.

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
1 Thank HKBrunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldershot
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 7, 2012

Okay there are some things in this hotel that aren't right but there is a lot that is. This hotel is no different in terms of overall qualty than similar starred resort hotels in Spain or Greece. In fact the standard of service of the staff is better.

Rooms we had a Superior Double and it was huge and always clean perfect for our stay.

Swimming Pool - Large with lots of sunbeds but sometimes they are full. Pool staff remove towels regularly from unoccupied benches,

Beaches - Both clean and reasonably spacious. The one in the grounds offers free canoes and pedlos.

Spa - Excellent value for money although a little rushed once finished.

Restaurant - Breakfast was really good with excellent variety in a very large open plan area. Evening meal buffet was good although the Russians seem to like to take all the Prawns!! so get in quick if you want some.

Staff - Oh what loveley people, nearly all the staff here were really friendly and helpful if you make the effort. We spoke with the General Manager on several occasions and he is very friendly and also visble. You will see him on most days as he eats in the restaurant where you are and is also seen in the bar, so he really keeps an eye on things which is good. Special mention should also go to Han in the restaurant who really made us welcome and attended our every need and also Tu the poolside and beach attendant who really was keen to talk with us.

The Band - We spent most nights listening to the Phillipino band who provided an excellent variety of quality music

Bus into town - There needs to be a queuing system sorted out for this. Lots of pushing a shoving by heavy weight people. Really not necessary as more than one bus at a time anyway

Please feel to contact us if you require any information Rob & julie

Room Tip: Look out for over weight Russians strutting around in their "speedos". See if you can get...
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
3 Thank shotsblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mornington, Australia
2 reviews
Reviewed March 29, 2012

The Diamond Bay Resort and Spa is a very nice place to stay if you want to lounge around the magnificant pool and have a few drinks. If however, you are the type of traveller that wants to be activie all day this may not be the place for you. There is a Golf Course / Driving range there. We went to the driving range and had a bit of fun, but then went to play golf, unless you have a handicap they are very rude and wont allow you to play. The food at the resort is nice but the buffet dinner is average. We went into Nha Trang itself for dinner after our 1st night and found great resturants (Sailing Club and Louisiane Brewery) but dont get the meal for two as it is very small. We spent 5 nights at Nah Trang but should have only spent 3, unless your a SCUBA Diver then there may be more to do.

Room Tip: Try and get a upgrade to a Garden view Bunglow as the bathrooms in the room are Huge and I mean huge...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeneC71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Bay Resort & Spa

Property: Diamond Bay Resort & Spa
Address: Nguyen Tat Thanh Blvd, Phuoc Ha | Phuoc Dong, Nha Trang 1000, Vietnam
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Nha Trang
#8 Business Hotel in Nha Trang
#14 Family Hotel in Nha Trang
#14 Romantic Hotel in Nha Trang
#22 On the Beach Hotel in Nha Trang
#22 Spa Hotel in Nha Trang
#23 Luxury Hotel in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Diamond Bay Resort & Spa 4.5*
Number of rooms: 342
Official Description (provided by the hotel):
Gorgeous oceanfront property with two private beaches, located in the heart of South Central Vietnam, Diamond Bay Resort & Golf is merging world-class Resort and Spa facilities with warm Vietnamese hospitality. An astonishing, airy, tranquil and tropical vacation destination with 342 beautifully appointed hotel rooms, suites and bungalows equipped with modern facilities located only 15 minutes drive from city center, makes Diamond Bay Resort & Golf a wonderful choice for the selective traveler. ... more   less 
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Also Known As:
Diamond Bay Resort & Golf Hotel Nha Trang
Diamond Bay Resort And Golf
Diamond Bay Hotel

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