I contacted the hotel and had them reserve rooms for us. When we arrived, they were expecting us, so that's a plus since some of the hotels we had reservations didn't recognize us until I show them emails them.
I find the rooms adequately large and clean. However, room functionalities seem to be in disrepair. For example, we had to move to three different rooms to find one with a functioning air conditioner. Each time, we had to argue that only warm air comes out of the unit. They seem to believe that all you need from an AC is flowing air, regardless of temperature. Sinks clogged. Ants crawling around floors and walls. Tried to put us in rooms with no windows and AC.
Most disappointing for me was that the laundry service was totally unacceptable. They mix guests clothes together and not return them to rightful rooms or owners. We specifically asked them to wash our clothes separately and return exactly the same articles back to us. If they are unable to do so, please do not wash our clothes. We were assured that this is not a problem (I speak fluent Vietnamese so there's no miscommunications here). Needless to say, I found others' underwear in my bag and my clothes were missing. I had to go through other guests' bags to find my clothes. Some other guests were so angry because their clothes were completely lost, not found in any guests' bags. When discussed this with the owner, he said it was our fault for wanting our clothes fast. He had to wash them all in the same wash and it was not possible to sort them out by room. He ignored me when I said why did you take on the task after your staff assured me that this would not happen.
The location is fine, but not central. I would have preferred to move closer to the Perfume River where things seem to be more centralized for walking distances.
This is clearly a budget hotel and if you don't mind these encounters, this hotel should be fine. However, if you don't want trouble or issues with your stay, or deal with an owner who does not reason, I suggest you look elsewhere.
I would not return to this hotel.
- Official Description (provided by the hotel):
- Hai Dang Hotel is located in the heart of Hue ancient capital, it just takes you 15 minutes on foot to the Forbidden Citadel. It has 29 excellent spacious private rooms equipped with air-conditioning, IDD telephone, mini-bar, cable television, hot water, bath and free internet for guests. It is in good balance between price and quality, and above all with our very friendly staffs and manager you'll feel staying at home faraway from home! ... more less
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- Also Known As:
- Hai Dang Hue