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“Possibly the worst hotel experience of my life”
Review of Thanh Lich Hotel

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Thanh Lich Hotel
Ranked #17 of 122 Hotels in Hue
Reviewed August 17, 2013

Im often in Hue for work and we booked 2 rooms for 1 month at this hotel.

1st day: We were greeted by the rudest receptionist I have ever met. We rented a motorbike from the hotel and later found out that the hotel doesn't provide such service. The receptionist had her boyfriend rented his bike to us at 3x the market rate with a 1 million dong in deposit (also an uncommon practice). Once we found this out, we returned the bike only to be met by all kinds of protest and reasons as to why our deposit would not be returned. Only after I threatened to break the month stay with the hotel was our deposit returned.

Our motor bike went missing one day and the first thing that hotel did was accused us of returning to the hotel drunk and forgetting the bike somewhere else. IT'S AN ABSOLUTELY OUTRAGEOUS THING TO SAY TO YOUR BUSINESS GUESTS.

We explained that we retired to our rooms at 9pm after having dinner at a pagoda vegan eatery. The owner came barging into our meeting with the manager and shouted in front of all her guests about parking policies (which actually don't exist as we did ask to view such policies). After getting the police involved, we later found the bike at a Kareoke bar 2 doors from the hotel. We have no idea how it got there as it was not a place we've been to.

Overall, WE DO NOT FEEL SAFE HERE.

Room Tip: I would recommend the VICTORY HOTEL
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  • Stayed: August 2013, traveled on business
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6  Thank lanvy-nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khanh N, Director of Sales at Thanh Lich Hotel, responded to this reviewResponded December 20, 2015

Dear Our loved Guest,

Thank you very much for your recent stay with us at Thanh Lich hotel and for having taken some of your valuable time to compose a review on TRIPADVISOR.COM. We always appreciate information from our guests since it is indeed through such comments help us to properly improve our products and services and be able to meet the expectation of our guests.

On the other hands, we sincerely apologize for all the inconvenience may have caused you and your family. Your kind constructive comment are well received and are being giving due attention on how we can serve you and the rest of our guests better. I would like to re-assure you that this was not the typical standard of service that we usually known for.

It was indeed a great pleasure having you as our guest and we hope you will be giving us the other opportunity to serve you again at which time we will put our extra effort to delight you and show you the best of our hospitality.

Best wishes,
Nhat Khanh (Mr.)
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 - 147 of 377 reviews

Reviewed April 20, 2013

Our group had a 2 night stay as part of a private tour. The hotel is clean, rooms are a good size, and the included breakfast is good. Staff are helpful. There is a small indoor pool which is a bonus. The rooftop garden has some good views, but back towards the hills, not towards the river. As others have said, wifi is touch and go. The routers need upgrading, as they have very limited range. I needed to sit in my corridor to get a connection. There is no bar to speak of (very small bar, unattended in foyer) so no chance to sit and chat with other travellers. The hotel location is some distance from the action, but only a 15 min walk. All in all a serviceable 3 star hotel, but I suspect there are better options closer in for a few $ more.

  • Stayed: April 2013, traveled with family
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5  Thank DickyKnees63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013 via mobile

The rooms are adequate and clean, housekeeping services are good, breakfast is ok, location could be better. Perfectly adequate hotel, I only have a few minor points - I couldn't get the free in room wifi working and there is no AC in the lobby, which might be important if you plan on resting there for a while.

  • Stayed: April 2013
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1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

Good hotel - clean spacious rooms with good aircon.
Ok breakfast.
Hotel is a 15 min walk into the the centre where the restaurants are, or a quick 5 min taxi ride costing around 25 VND, so not a hurdle in the rain etc.
Service was good and friendly. Beds comfy.

  • Stayed: December 2012, traveled with family
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2  Thank SarahNZ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Le K, Manager at Thanh Lich Hotel, responded to this reviewResponded March 4, 2015

Dear SarahNZ_12,

Firstly, thank you so much for your kind and positive review regarding your stay with our property!

I am happy to hear that you had a memorable experience with us to enjoy all our facilities and services, which I trust made a difference to your stay.

Please rest assured that you feedback will be shared with the team and that all of us are looking forward to having you back with us again soon.

We all look forward to welcoming you again on your next visit to Hue.
Kind regards,
Le Truong Nhat Khanh (Mr.)
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

Much beloved of tour groups there must be better hotels in which to stay in Hue. The hotel itself is fine, clean rooms, good value and free wi-fi but the location is poor. It is not particularly near any of the sites or the bar and restaurant area so it seems more sensible to stay in one of the many hotels in Hue which have a better location.

Room Tip: The shop next to the hotel is amazing! It will provide anything you need, even if they don't sto...
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  • Stayed: November 2012, traveled with friends
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4  Thank AnonLondon23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khanh N, Director of Sales at Thanh Lich Hotel, responded to this reviewResponded December 20, 2015

Dear AnonLondon23,

Thank you very much for your recent stay with us at Thanh Lich hotel and for having taken some of your valuable time to compose a review on TRIPADVISOR.COM. We always appreciate information from our guests since it is indeed through such comments help us to properly improve our products and services and be able to meet the expectation of our guests.

On the other hands, we sincerely apologize for all the inconvenience may have caused you and your family. Your kind constructive comment are well received and are being giving due attention on how we can serve you and the rest of our guests better. I would like to re-assure you that this was not the typical standard of service that we usually known for.

It was indeed a great pleasure having you as our guest and we hope you will be giving us the other opportunity to serve you again at which time we will put our extra effort to delight you and show you the best of our hospitality.

Best wishes,
Nhat Khanh (Mr.)
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

Our family of four stayed here for 2 nights as part of an Intrepid Tour. We had 2 rooms that were adjoining. Only one of the rooms had a window. Room size was good, so having no window hasn't a problem, but it hard to get the body clock to know if it is night or day.

Breakfast was included and there was a good selection for a continental breakfast. There were a few selections of local and western hot selections.

Staff were friendly and helpful. We hadn't have any dramas during our stay.

There didn't seem to be a lot a choice of restaurants around the hotel, but nothing seemed to be more than a 15-20 minute walk away.

  • Stayed: September 2012, traveled with family
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3  Thank Colin2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Le K, Manager at Thanh Lich Hotel, responded to this reviewResponded February 5, 2015

Dear Colin2109,

Thank you very much for sharing your Thanh Lich hotel experience. We are pleased to learn that you had a great time while staying with us.
We hope to welcome you back for more memorable experiences.

Kind regards,
Le Truong Nhat Khanh (Mr.)
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2011

We very much enjoyed staying at the Thanh Lich. The staff are very helpful, the rooms are lovely (notwithstanding hard beds and pillows), the breakfast is tasty and varied, and there is free internet access in the lobby (though you have to stand up to use it). There's even a tiny swimming pool and a few pieces of gym equipment on the top floor! It's not the absolute best location in Hue for sights, restaurants, bars, etc, but it's not too bad - the centre of town is just not that big, so you can walk to the main concentration of eating and shopping places in about 15 minutes.

  • Stayed: October 2011, traveled with friends
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1  Thank jopycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khanh N, Manager at Thanh Lich Hotel, responded to this reviewResponded December 1, 2015

Dear Our loved Guest,

We sincerely appreciate you taking the time to give us your feedback and sharing your experience with us at THANH LICH HOTEL.

Your kind words will be passed on to our entire team, this will certainly motivate them and other colleagues to keep up their good work.

We are happy that our hotel and staff met all your needs during your stay. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

We hope that we will have another opportunity to welcome you back THANH LICH HOTEL in the nearest of future.

Kind regards,
Nhat Khanh (Mr.)
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thanh Lich Hotel

Address: 33 Hai Ba Trung | Vinh Ninh Ward, Hue 530000, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 122 Hotels in Hue
Price Range: $29 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thanh Lich Hotel 3*
Number of rooms: 60
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