Im often in Hue for work and we booked 2 rooms for 1 month at this hotel.
1st day: We were greeted by the rudest receptionist I have ever met. We rented a motorbike from the hotel and later found out that the hotel doesn't provide such service. The receptionist had her boyfriend rented his bike to us at 3x the market rate with a 1 million dong in deposit (also an uncommon practice). Once we found this out, we returned the bike only to be met by all kinds of protest and reasons as to why our deposit would not be returned. Only after I threatened to break the month stay with the hotel was our deposit returned.
Our motor bike went missing one day and the first thing that hotel did was accused us of returning to the hotel drunk and forgetting the bike somewhere else. IT'S AN ABSOLUTELY OUTRAGEOUS THING TO SAY TO YOUR BUSINESS GUESTS.
We explained that we retired to our rooms at 9pm after having dinner at a pagoda vegan eatery. The owner came barging into our meeting with the manager and shouted in front of all her guests about parking policies (which actually don't exist as we did ask to view such policies). After getting the police involved, we later found the bike at a Kareoke bar 2 doors from the hotel. We have no idea how it got there as it was not a place we've been to.
Overall, WE DO NOT FEEL SAFE HERE.
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