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“nice hotel in a good location”
Review of Imperial Hotel

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Imperial Hotel
Ranked #26 of 122 Hotels in Hue
Certificate of Excellence
Lorne, Australia
Level 6 Contributor
135 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“nice hotel in a good location”
Reviewed April 21, 2014

We enjoyed our stay at the Imperial ....staff were great. Helped us get to see the sights of lovely hue. We had an excellent driver, truon, who took us around and was very helpful with the history. The hotel is walking distance to the citadel and also to the main restaurant streets. Maybe 1km to citadel and 500m to main eating area,

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarrakechGypsies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Guest Relations Manager at Imperial Hotel, responded to this review, April 24, 2014
Dear MarrakechGypsies,

Thank you for your great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. At Imperial Hotel Hue we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had a great stay with us.

I hope to welcome you back to Imperial Hotel Hue soon!

Best regards,
Hien Vo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
Floreat, Australia
Level 6 Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 18, 2014 via mobile

Very comfortable and upmarket hotel with good amenities in close proximity to restaurants and attractions. Very helpful and friendly staff who went out of their way to assist especially when we had a problem with our guide. Guest relations manager was excellent. Seemed to be there all the time and was genuinely interested in our experience.
Rooftop bar was the place to be in the evening with views of the Citadel and fireworks. Adjoining restaurant was only average in terms of food but views good also.
Excellent value for money. Get one of the corner suites. They are great.

Stayed April 2014, traveled as a couple
Helpful?
Thank Geoff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Guest Relations Manager at Imperial Hotel, responded to this review, April 24, 2014
Dear GeoffSubiaco,

Thank you for your feedback from your recent stay with us. We are very happy that you enjoyed your stay with us.

Our hotel has unique location in Hue city where you can relax and enjoy romantic panorama of the city.

We are very proud of our personalized service. I will share your comment with my team to recognize their efforts.

Thank you again and we are looking forward to welcoming you back soon.

Best regards,
Hien Vo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 18, 2014 via mobile

Conveniently situated near the main bridge. Tastefully decorated but lacked a little character in the rooms. Breakfast buffet plentiful but not five star. Very comfortable large bed. Staff very warm and friendly.

Stayed April 2014, traveled with friends
Helpful?
Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Guest Relations Manager at Imperial Hotel, responded to this review, April 24, 2014
Dear AmandaCrockett,

We would like to thank you for choosing to stay with Imperial Hotel during your recent visit to Hue and for sharing your appreciation with us.

We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed our leisure facilities in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We all look forward to welcoming you again on your next visit to Hanoi.

Best regards,
Hien Vo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
142 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 17, 2014 via mobile

Stayed at the imperial for two nights as part of a tour. The rooms were spacious, comfortable and well taken care of, including the replenishing of water and toiletries as required. Breakfast and the food at the hotel were a little disappointing thus the reduction in the overall rating. However would recommend highly.

Stayed April 2014, traveled solo
Helpful?
Thank Fi_Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Operation manager at Imperial Hotel, responded to this review, April 25, 2015
Dear Fi_Scott
Thank you for taking time to giving comment about us. We are glad that you like our hotel. About breakfast, we improve it veryday. Thank you for bring it to our attention. We hope to see you again at our hotel.
Best regards,
Nguyen Ngoc Tung/Mr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 12, 2014

Great place to stay. Staff is great and the rooms are amazing. Stayed here several times over 3 years. Never disappointed. Great location to get around. Always felt welcomed here. The breakfast is great here, too!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulieV777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Operationa manager at Imperial Hotel, responded to this review, May 2, 2015
Dear PaulieV777
Thank you for taking time to give comment about us. It's loyal guest like you make us believe that we are going right way in business and very happy you have made it a habit of staying at our hotel whenever you are in Hue city.
Best regards,
Nguyen NgocTung/Mr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 6, 2014

The hotel is in a good location and the lobby and breakfast is great.

Whilst the beds are ok the pillows are rock hard and towels in the bathroom are very thin.

We ordered room service which arrived uncovered without cutlery or napkins.

Basically the hotel is lacking in the little details that distinguish a four star hotel from a five star hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BayswaterMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level 6 Contributor
120 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 3, 2014

We bought a coupon for a stay and it was a great deal. The hotel is centrally located, many tourism kiosk and famous local food restaurant nearby. Breakfast buffet was variety, served in a nice decorated restaurant. The swimming pool is stunning though the weather was too cold to swim at the time we stayed but we still use it for photo shooting.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinky2510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Operation manager at Imperial Hotel, responded to this review, May 14, 2015
Dear pinky2510
Thank you for taking time to give good comment about us and Thank you for taking the time to point out all the features, location of our property as it is. We look forward to future visits. We appreciate your business and look forward to your return.
Best regards,
Nguyen Ngoc Tung/Mr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 08 Hung Vuong Boulevard, Hue 530000, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hue
#7 Family Hotel in Hue
#8 Luxury Hotel in Hue
#11 Spa Hotel in Hue
#15 Romantic Hotel in Hue
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Imperial Hotel 4.5*
Number of rooms: 195
Official Description (provided by the hotel):
Hue, the ancient capital of the Nguyen Dynasty, is the junction where northern and southern ecosystems meet. Hue boasts charming rivers, verdant hills, ancient pagodas and churches, and a rich history. Hue remains a must-see destination when visiting Vietnam, not only because of its cultural values and history, but also for its beautiful landscape and people. The majestic 16-floor Imperial Hotel Hue is nestled along the famous Perfume River, conveniently close to all the historical sites that this UNESCO World Cultural Heritage city has to offer. Imperial Hotel’s well-appointed rooms and suites come beautifully furnished with classic wooden floors and panoramic river and city views. The extensive hotel facilities comprise of the Hub Beer lounge and Restaurant, the OV Club Casino, Royal Spa, Yoshihara Restaurant, Imperial Restaurant, King's Panorama Rooftop Lounge at 16th Floor, Starlight Lounge - Highest Restaurant in town, four state-of-the-art meeting rooms, and much more. Come and explore the best of Hue has to offer. ... more   less 
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Also Known As:
Imperial Hotel Hue

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