We spent three nights here.
They boast of being the first 5-star hotel in Hue. That may be true but what we experienced is not quite on that par. We had booked (and pre-paid) a river view room. We were given a city-view room looking over unfinished construction. Just after check-in we went up to the roof for a drink and to take in the views. When my husband saw the spectacular view of the river from the rooftop he said, "I can't believe we paid for this type of view and were given a city view". He used the bar's phone to have a talk with the hotel about our room. They agreed to move us and did give us a riverview room. The rooms are OK, amenities OK, but it just felt aesthetic somehow. There was no clock in the room, which we found odd. Pillows were hard as rocks adn so thick we just slept without them.
After a long and very hot day we were craving a dip in the pool. It was closed during our stay, for cleaning. It must have been really dirty to take that many days to clean. We chose this hotel because we wanted a pool, and for the location in the city. We did get 50% of that.
We had lunch at Moc restaurant. It was really pricey for what we could have gotten elsewhere but we were hot and weary, so we took the easy route. The food was mediocre at best. We have had excellent street food in Vietnam that puts this to shame.
The spa...Our second day there we each booked a full body massage. they put a hard sell on us to have the VIP "first class" treatment over the "economy", handing us a brochure that indicated we would get a steam and private pool in the room, a much larger room. The economy was just a room. We took the bait. I was taken into a double room with a jacuzzi that had been drained and and shower and steam room that I was not given access to. I only received a massage; no steam or pool. Afterward the girl stood and watched me dress(!!), before handing me a bottle of water and escorting me out. My husband was very happy with his massage although he did not get the VIP part either. He said he wanted to book the same again for the next day. I was not going to do another, but decided I would book the head massage that had looked wonderful in the advertisement. We tried to talk to them about the "first class" part but they didn't respond, just gathered around giggling and acting like they did not understand us. We did get charged for the more expensive treatment. My husband is such a nice guy he said we would let it ride because it was too hard to be understood. Red flag - that I did not heed.
We returned the next day for our second treatment, mine to be a 40-minute head and scalp massage. We stressed we did not want "VIP/First Class" - just the regular treatment. The receptionist nodded and then stuck us both into the same room I had been in the previous day. My husband did get the same girl and happily settled in for his full body massage. I had someone else, not the gal I had requested. Why didn't I listen to my instincts and just cancel???
What I got was a back massage for about 30 minutes - literally, the girl massaged my back, kidneys and buttocks round and round until I thought my skin would come off. And to add insult to injury, she had something really sharp and scratchy on the palm of her hand that felt like a hangnail that scratched the heck out of my skin. I couldn't enjoy it for wondering when she would get to my head and stop tearing up my back. When I tried to communicate this to her she ignored me as though she didn't understand anything I was saying. She finally asked me to turn over. She then proceeded to smash her thumbs into my eyes. I moaned and jerked because I could literally feel and hear something crunching under the skin around the bones of my lower eyes. I flailed my hands and she giggled! I was nearly in tears when she finally addressed my head. She parted my hair, then started yanking it from the roots near my part. She did this about three times and then announced, "OK, finished!" I said, "That's it?" she stood aside, grabbed my robe, draped it around me and swept her hand aside as though indicating me to get up and get dressed. This girl also watched me dress, set a bottle of water on the table and walked out. I was so dumbfounded that I walked out toward the reception desk which was surrounded by giggling attendants. When I approached, one of the girls said, your husband can sign when he finishes". I started to say something but was literally on the verge of tears. I was furious more with myself mostly because I do not cry easily but my lip was trembling so that I decided there was nothing I could really do or say. They would just act as though they didn't understand me. When I told my husband about it later we decided it would do no good to say anything to teh hotel, because the spa is apparently provided by some Swiss company. I am writing it here though so that someone else does not have to go through this if this gets read. The next morning (today actually) we hasd to get up very early for our ride to the train station. I awoke with an excruciating headache and back ache. I have been taking ibuprofen all day for the pain. I hope this is temporary.
- Official Description (provided by the hotel):
- Hue, the ancient capital of the Nguyen Dynasty, is the junction where northern and southern ecosystems meet. Hue boasts charming rivers, verdant hills, ancient pagodas and churches, and a rich history. Hue remains a must-see destination when visiting Vietnam, not only because of its cultural values and history, but also for its beautiful landscape and people. The majestic 16-floor Imperial Hotel Hue is nestled along the famous Perfume River, conveniently close to all the historical sites that this UNESCO World Cultural Heritage city has to offer. Imperial Hotel’s well-appointed rooms and suites come beautifully furnished with classic wooden floors and panoramic river and city views. The extensive hotel facilities comprise of the Hub Beer lounge and Restaurant, the OV Club Casino, Royal Spa, Yoshihara Restaurant, Imperial Restaurant, King's Panorama Rooftop Lounge at 16th Floor, Starlight Lounge - Highest Restaurant in town, four state-of-the-art meeting rooms, and much more. Come and explore the best of Hue has to offer. ... more less
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- Also Known As:
- Imperial Hotel Hue