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“Imperial Hotel, Hue”
Review of Imperial Hotel

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Imperial Hotel
Ranked #26 of 122 Hotels in Hue
Certificate of Excellence
Whaley Bridge, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Imperial Hotel, Hue”
Reviewed February 20, 2013 via mobile

Super hotel in a great location.
The checking in was super fast with soft drinks or coffee served whilst it was happening.
Try to get a corner room with Perfume river view, on 10. 11 floor.
The bar on top floor serves great cocktails with a view of river and the city.
Breakfast and dinner of very good standard with super friendly and efficient staff.

Stayed February 2013, traveled with friends
Helpful?
Thank Austerpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Director of Sales at Imperial Hotel, responded to this review, February 20, 2013
Dear Austerpg,

Thank you most kindly for choosing Imperial Hotel Hue for your stay at Hue city.

The whole Imperial Hue team is pleased to receive praise and acknowledgment of such a positive nature and it is truly rewarding that you have recognized our staff’s efforts.

Your comments have already been shared with our team as reinforcement to continue with their efforts to make Imperial Hue a leader in excellence.

I trust we will see you again soon for another enjoyable and quality stay at Imperial Hotel Hue.

Best regards,
Hoai Nguyen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
San Francisco, California
Level 6 Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed February 15, 2013

We enjoyed drinks at the late afternoon at the rooftop terrace, which has a gret view over the Perfume River and Hue. Our drinks were delicious. We also had fried calamaries, which were a bit greasy.

Perfect spot in Hue.

We did not stay at the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank SFOMUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Director of Sales at Imperial Hotel, responded to this review, February 17, 2013
Dear Bettina369,

Thank you very much for your most complimentary feedback about our King's Panorama Bar on 16th floor.

We are delighted to read that you have enjoyed our rooftop floor, our drink and great river view.

We hope to be able to welcome you again not only on our bar but also our accommodation as well in the near future.

Best Regards,

Hoai Nguyen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 14, 2013

My boyfriend and I stayed in the Imperial for 2 nights in Nov. It wasn't our first choice, we struggled to get somewhere in Hue and in our late twenties definitely felt this hotel is suited to older guests. It is very nice though and was fantastic value.

It has a fantastic location, overlooking the Perfume river (we had a great view as we were pretty high up). It was 5 min walk from the start of the tourist area was great as it was a little crazy down there!

Room was very large as was the bathroom. The breakfast had all the usual Asian/Western buffet breakfast food with lots of choice.

They offer tours and we arranged a car to Hoi An through them as it was the same price as the local tour operators.

Staff were very friendly and helpful, rooms were kept spotless and cleaned twice a day.

The spa is on the ground floor (swimming pool on the third), this is not great planning but apart from that it's a great place to stay!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lainey86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Director of Sales at Imperial Hotel, responded to this review, February 17, 2013
Dear Lainey86,

Thank you very much for the excellent review that you have posted.

It was a great pleasure having you with us during your stay in Hue city.

The entire team and I look forward to welcoming you back to Imperial Hotel Hue.

Best regards,

Hoai Nguyen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 8, 2013

We stayed here for 2 nights. Firstly the plus points. The room was large and comfortable. We were on the 11th floor and had a magnificent view along the perfumed river. It is perfectly located close to the river and several good restaurants and bars.
On the downside; we only had breakfast . the range of food was limited compared to other hotels we stayed in during our holiday and the service was not great. We were provided with coffee and then left the table to go to the self service bar. On our return our coffee had been cleared away and another couple had been shown to our table. Nobody seemed to be in charge of the restaurant staff and as result service was a little chaotic.

When we arrived the foyer had been cordoned off and set out for a function. When we went to the bar the staff were far more intent in servicing the function guests than helping the other hotel guests

Room Tip: Get a high enough room to have a view of the river
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1Spicegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Director of Sales at Imperial Hotel, responded to this review, February 17, 2013
Dear 1Spicegirl,

We would like to thank you for posting your comments on Tripadvisor.

It is our sincere intention that our guests enjoy all aspects of their visit at Imperial hotel Hue.

We were very happy when you used our service and we are so apologize for the dissatisfaction caused, we wish to anticipate your needs on your next visit with an assurance of our best services at all times.

Best regards,

Hoai Nguyen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
Reviewed February 7, 2013

The hotel is landmark of Hue city, located on center of Hue city. Top of the top is the good bar,we could enoy panorama view. The room is little bite narrow,however, if you choose a room face on Huong Rever, you can see whole of this city.

Stayed December 2012, traveled as a couple
Helpful?
Thank Jannis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BC, Canada
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 4, 2013

We stayed here for just one night doing a quick visit to the Imperial City of Hue, the cultural and historical centre of Vietnam. We found the staff extremely helpful and friendly, and the room very comfortable. We would stay here again if we were to return. When we checked in we were even given a couple of coupons for free draughts at the bar, and ended up staying there with friends for the night after dinner in town. Really an enjoyable stay!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conifers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Director of Sales at Imperial Hotel, responded to this review, February 6, 2013
Dear conifers,

Thank you for your complimentary review on Trip Advisor regarding your recent stay at Imperial Hotel Hue.

We are always pleased to receive praise and acknowledgment of such a positive nature and it is truly rewarding when a guest recognizes our staff’s efforts.

We look forward to seeing you again soon for another enjoyable and quality stay with us.

Best regards from Imperial Hotel Hue!

Hoai Nguyen - Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 2, 2013

When we first arrived at Imperial Hotel, Hue, I was so excited. Such a beautiful building, such a glorious city. Unfortunately, the only staff members who were nice to us were the housekeeping staff! I do understand that hours worked are long and pay probably isn't great, I just felt disappointed as throughout my time in Vietnam, I've made friends at every hotel.
We went for a drink on the rooftop bar, which had the most stunning view of the Perfume River, but the staff were too busy elsewhere to offer a drink or even clear the table of the previous occupant's glass - we were the solitary customers. We ordered our meal from room service on our first night of occupancy and that was dismal, as was breakfast, especially considering the quality we went on to find in Hue.
Nevertheless, we were very comfortable and LOVED the city. The Imperial could be a great hotel, if only the management would motivate their staff to care.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Director of Sales at Imperial Hotel, responded to this review, February 3, 2013
Dear Koally1978,

Thank you very much for taking the time to post your most valuable comments about your stay at Imperial Hotel Hue on Trip Advisor.


An unforeseen circumstance and internal miss communication has led to this unfortunate incident you are describing and I do sincerely apologize for it.


I have already worked with the concerned departments and I do hope that there will be an opportunity to show you the Imperial Way at a later point.


Best regards to you and your partner during your stay in beautiful Vietnam!
Director of Sales,
Hoai Nguyen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 08 Hung Vuong Boulevard, Hue 530000, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hue
#7 Family Hotel in Hue
#8 Luxury Hotel in Hue
#11 Spa Hotel in Hue
#15 Romantic Hotel in Hue
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Imperial Hotel 4.5*
Number of rooms: 195
Official Description (provided by the hotel):
Hue, the ancient capital of the Nguyen Dynasty, is the junction where northern and southern ecosystems meet. Hue boasts charming rivers, verdant hills, ancient pagodas and churches, and a rich history. Hue remains a must-see destination when visiting Vietnam, not only because of its cultural values and history, but also for its beautiful landscape and people. The majestic 16-floor Imperial Hotel Hue is nestled along the famous Perfume River, conveniently close to all the historical sites that this UNESCO World Cultural Heritage city has to offer. Imperial Hotel’s well-appointed rooms and suites come beautifully furnished with classic wooden floors and panoramic river and city views. The extensive hotel facilities comprise of the Hub Beer lounge and Restaurant, the OV Club Casino, Royal Spa, Yoshihara Restaurant, Imperial Restaurant, King's Panorama Rooftop Lounge at 16th Floor, Starlight Lounge - Highest Restaurant in town, four state-of-the-art meeting rooms, and much more. Come and explore the best of Hue has to offer. ... more   less 
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Also Known As:
Imperial Hotel Hue

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