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“so good managed property with personal attentive staff members”
Review of Imperial Hotel

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Imperial Hotel
Ranked #25 of 122 Hotels in Hue
Certificate of Excellence
Reviewed April 9, 2011

We have friends from New York, and a promise that someday I would invite him to visit my homeland had come true with unforgettable memory....We stayed at Imperial hotel - A combination of warm smiles and great hospitality surrounded us during our stay at the hotel, with nice and comfortable rooms as well as pleasant and helpful staff members to all of our requests in a timely and efficient fashion. Several specific examples of good service include the fact that the assistant front office Ms.Chi at the hotel was flexible enough to delay her working hours to giving me more tour information on the following day, the Assistant GM - Mr. Son of the hotel who personally ensured that we were being well taken care of by himself override the electric room key which was being locked at 9pm as well as extending the closing times of the spa on the last day of our stay for my family and my friends. I would definitely recommend this hotel to anyone looking for excellent service and accommodation in Vietnam lovely Hue city.

  • Stayed: March 2011, traveled on business
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Thank dzunghue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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801 - 807 of 1,160 reviews

Reviewed April 3, 2011

The Staff are the best in the world, friendly, efficient, happy.. Everystaff member, please congratulate them all. I like the presentation, excellent customer service of Imperial hotel. There is onething you may consider removing poster in the lift that show buffet dinner each night if it’s not available. Thank you for your hospitality.

  • Stayed: April 2011, traveled as a couple
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Thank cherylsteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2011

This was the best hotel we stayed in for quality, atmosphere, service ... and the bonus is the price ($85) for a 5 star. Very well located, no doubt the best quality breakfast we had. The staff was very helpful. Four of us traveled together. They booked our ride on the Perfume River to the pagodas($30/4) and also booked our travels to DaNang for lunch and on to our hotel in Hoi An 4 hrs. drive + 2 stops ($120 for 4 private Mercedes) Very reasonable and a safe driver. They made sure we had rooms on the same floor - terrific river views. The bar at the top is a real gem. Views of the bridge (with its' changing light patterns), the river, and the city lights. Very friendly bar staff. Rooms were elegant, clean. A real oasis from the hustle and bustle of the city streets.

  • Stayed: March 2011, traveled with family
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Thank PicadillyPiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2011

We stayed at the Imperial hotel for three nights on our recent trip to Viet Nam in early March 2011. We found the hotel, which has an excellent location just within one mintue walk to beautiful River, truly "grand" in appearance with ancient style from every corner, full of old World charm, and rich in history city. Also, the Top Bar has a wonderful atmosphere and beautiful view to see the whole city. The staff make every imaginable effort to make you feel at home with lovely smile from every one you met. The Mercedes minivan which picked us up at the airport is brand new. The driver was very polite and drove safely during our trip to various imperial tombs and to Hoi An... There was free wi-fi in room and lobby but running not smoothly ..and it is only thing that make a hotel truly excellent were missing ...fix it right away

  • Stayed: March 2011, traveled on business
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Thank rassmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sonimperial, Assistant General Manager at Imperial Hotel, responded to this reviewResponded April 6, 2011

Dear Valued Guest,
Thank you so much for taking the time to give your kind comments on 25th March, 2011. It was our pleasure to have been able to be of service to you. My team of staffs were very happy to hear your good comments about Imperial Hotel. And we do agree with you that we need to upgrade internet reliable and faster,,,Done! We have already fix it accordingly. Again we thank you for bringing this to our attention and we hope to see you soon again in Hue, Vietnam
Best regards,
Le Dinh SON
Assistant General Manager
Hp+8490 585 6666

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2011

Five star accommodation of a great price with all the extra staff. We can not think of anything needed to improve more...best stay in Vietnam

  • Stayed: March 2011, traveled on business
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Thank wayneprebble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2011

We chose Imperial from tripadvisor, and make bookig through Booking.com network so easy because it is automatic confirmed.. and everything was smooth sailing from the getgo.

The service, especially from everyone at the front desk was excellent. The room was very clean with ancient style from every corner -- oh and very quiet! Booked a deluxe river view with a great view on the eighth floor for 85$ only -- was more than i wanted to spend but in the end worth every penny… buffet breakfast was very extensive and very satisfying.

They've got a great view from the open terrace Bar on the roof, about 2 minute walk to the romactic river in lonely planet. would stay again in a heartbeat.

  • Stayed: March 2011, traveled as a couple
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Thank arssteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2011

Great location and facilities without having to pay 5 star price. Relatively new hotel, 5 years old, situated right behind saigon morin. Excellent breakfast and the restaurant serve delicious vietnamese dinner. The citadel is right opposite!

  • Stayed: March 2011
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Thank Mollymona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Address: 08 Hung Vuong Boulevard, Hue 530000, Vietnam
Phone Number:
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hue
#7 Family Hotel in Hue
#8 Luxury Hotel in Hue
#12 Spa Hotel in Hue
#15 Romantic Hotel in Hue
Price Range: $85 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Imperial Hotel 4.5*
Number of rooms: 195
Official Description (provided by the hotel):
Hue, the ancient capital of the Nguyen Dynasty, is the junction where northern and southern ecosystems meet. Hue boasts charming rivers, verdant hills, ancient pagodas and churches, and a rich history. Hue remains a must-see destination when visiting Vietnam, not only because of its cultural values and history, but also for its beautiful landscape and people. The majestic 16-floor Imperial Hotel Hue is nestled along the famous Perfume River, conveniently close to all the historical sites that this UNESCO World Cultural Heritage city has to offer. Imperial Hotel’s well-appointed rooms and suites come beautifully furnished with classic wooden floors and panoramic river and city views. The extensive hotel facilities comprise of the Hub Beer lounge and Restaurant, the OV Club Casino, Royal Spa, Yoshihara Restaurant, Imperial Restaurant, King's Panorama Rooftop Lounge at 16th Floor, Starlight Lounge - Highest Restaurant in town, four state-of-the-art meeting rooms, and much more. Come and explore the best of Hue has to offer. ... more   less 
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Also Known As:
Imperial Hotel Hue

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