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“Overattentive colonial vietfrench luxury”

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La Residence Hue Hotel & Spa - MGallery by Sofitel
Ranked #8 of 120 Hotels in Hue
Certificate of Excellence
Nacka, Sweden
Level Contributor
173 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Overattentive colonial vietfrench luxury”
Reviewed January 5, 2013

Being the former french governors (in the fifties) residence this is the perfect starting point for a luxury resort. And it all looks good from the outset. Nice building with colonial style rooms in the main wing (the modern rooms in the side wings are way comfier though), a well maintained garden, pool with sundeck, spa and a tennis courts.
Then we have the local staff. Without complaining about the lack of english (and no french amazingly) and little understanding of basic western habits they are ... overattentive. Yes, that must be the word of choice here, overattentive. Whenever you spend time outside of your room they will approach you with different service offerings every two minutes. I guess this is the kind of service our grandparents likes when they wanna live out their colonial dreams of an long gone era.

Room Tip: I would stay away from the colonial rooms in the main wing, the Residence itself.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arneby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minh LRH P, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 8, 2013
Dear "Arneby",
We have received your comments that have been posted on Trip Advisor. We are happy to note that in general you have been enjoying your time with us and you are happy with the hotel setting and outset. We regret and are truly sorry that your time shared with us was not 100% with regards to every aspect of your stay here at La Residence Hotel. We strive and place great emphasis on serving our guests with great care and subtleness. The "overattentiveness" that you have expressed is partly due to the ongoing training our staff has received in focusing on complete guest satisfaction. We due realize that, on occasions, we may step over the line in certain situations. We appreciate and thank you that you have identified this area for we know that in order to grow we all need to know where we need to improve.
La Residence Hotel and Spa will be always ready to be a leader in the hospitality sector here in Hue City and we recognize that there will always be room for excellence to guarantee guest satisfaction now and in the future. We hope that we can have the chance to welcome you back to La Residence Hotel in the future.
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,160 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (398)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
Level Contributor
431 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed January 4, 2013

We loved this place the moment we set foot in the lobby- although when we arrived a whole coach-full of tourists also arrived and were checking in. The feel of the place was that of a stately mansion in colonial times- very grand but comfortable. Our room was absolutely fabulous- spacious, quiet and with an incredibly comfortable bed (also loved the bathroom). Great well-cared for grounds and superb restaurant. Breakfast was a wonderful experience overlooking the Perfume River. The hotel is about 15-20 min walk into the town centre or, across the bridge, to the Citadel. We arranged for a car to take us in the afternoon to 3 of the Royal Tombs (about £20). We took the train (station very close to hotel- but taxi advisable all the same) to Danang from here- highly recommend specially as the last hour of the journey is particularly scenic. The 2-hour journey cost $10 per person then a taxi to Hoi An ($30 for the 45 minute journey)

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KP58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minh LRH P, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 8, 2013
Dear KP58,

The management team and service staff at La Residence Hotel and Spa thank you for taking the time for commenting on your recent visit with us here in Hue City, Vietnam. We are elated that you have found all of our accommodations to your liking and that our location has provided you with the ability to explore and know Hue City and the region.
La Residence is beautifully located on the bank of the Perfume River and is immersed in years and years of Vietnamese history. As you have seen, not only are the grounds beautifully manicured but our service team adds the spirit and enthusiasm which makes our guests stay here with us a truly memorable experience.
We thank you once again and look forward to being of service to you, family, and friends in the future.
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
185 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed January 3, 2013

This hotel is a stately and grand building with beautiful gardens and pool setting. The spa was lovely and massages expertly executed, however a bit pricey at $75 USD for a 90 minute massage. The dining experience at breakfast and dinner is impeccable, with stunning fit out of the dining room. The standout is the service - with the management and staff clearly in total control at all times with no detail missed and guests needs anticipated perfectly. We consistently noticed the management members stepping in when needed to either mix a drink, make an omelette or clear a plate. This is seriously good hospitality by example and shows that the training of staff is well beyond the usual. At the international buffet dinner we were introduced to Kevin the french sous chef, who proudly gave us a tour of the dishes on offer. Likewise other staff chatted to us happily at various times. Who ever runs this show should be very proud of their team - the end result is rare and is not unnoticed.

Room Tip: A room at the back of either of the two wings overlooking the river and or river/pool have a lovely...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Chrissylou62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minh LRH P, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 8, 2013
Dear Chrissylou62,

The entire staff at La Residence Hotel & Spa appreciate and thank you for giving us the opportunity to be of service to you and your family. Our goal is to offer the best in hospitalty from dining at our restaurants, Le Parfum and La Gouverneur, to relaxing at our spacious swimming pool and bar. We are delighted that you have enjoyed your stay with us and we stand ready to be of service to you and your family in the future. Our entire service staff will be tremendously pleased to receive your rewarding comments and acknowledgements regarding their efforts.
Thank you once again and I hope to see you once again at La Residence Hotel and Spa
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2013

A verry nice Art Deco hotel. With a relaxing environment and beautifull pool area. Breakfast and diners were exelent. We enjoyed the spa verry much. It is a luxery hotel without pretending to be a top class hotel. Every thinkis wel organised Room are wel appointed withba strong art deco sfeer.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guapa1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 4, 2013
Dear Guapa 1961,

We at La Residence Hotel & Spa are extremely happy to receive your comments regarding your recent stay with us during the month of January 2013. Our entire team is dedicated to providing the ultimate in customer service and our "art deco" style accomodations welcome our guests warmly.
Yes, we need not be pretensious in our manner in taking care our guests for we are confident that our dining facility at Le Parfum and our "Spa" makes everyone feel at home; cozy and elegant.
On behalf of our entire staff members, thank you very much for spending time with us and we hope to be able to serve you and your family and friends in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
Reviewed January 2, 2013

Perfect location, friendly and helpful staff with excellent English, great pool and restaurant. The food for all meals was excellent - the best complimentary breakfast yet - and there was a lot of variation to choose from on the menu, ranging from French, traditional Vietnamese and fusion. Location is perfect for exploring the nearby Citadel, and excellent to come back to after a hot day in the sun. The picturesque architecture/grounds make the stay extremely enjoyable.

Room Tip: Rooms are only available on first and second floors, and all seem to have nice outlooks.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minh LRH P, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 12, 2013
Dear “Susan182”,
On behalf of the entire team, thanks for choosing La Residence hotel & Spa for your recent visit to Hue and for the valuable feedbacks that you have posted on Trip Advisor.
We are very happy to read that you have been more than satisfied with overall experience of the hotel and have outlined particularly positive points such as hotel location, friendly & helpful staff, great swimming pool, wonderful architecture. Especially, very rewarding for us to read the comments you have written for the Food & Beverage regarding the excellent food, the best buffet breakfast & the variety on our menus. Yes, the compliments in your review will be shared to all the team and are truly great reference for our future guests.
Please let us know if you would like to return or there are any of your friends/family we can welcome in the future.
Warmest Regards,
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 1, 2013

What a beautiful place and location in the art deco tradition. I really expected to bump into hercules Poirot on the stairs. It reminded us slightly of the Midland Hotel In Morecombe, UK in its art deco accoutrements, but La Residence is much superior. I thought this hotel was managed by Le Mercure organisation. Whatever the buffet breakfast here was truly outsatnding. The patisserie were delightful little bouchéés and wonderful crêpes!. Again the chef and management were clearly out and about. Really gave us a taste of how the colonial life might have been!

Room Tip: The rooms have lovely large balconies although I think we were upgraded. Too bad it was raining.
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  • Stayed November 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tamarisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 3, 2013
Dear Tamarisk,

We would like to take this opportunity to thank you for the comments you have recently posted on Trip Advisor.
It is great to read that you have enjoyed so much your stay which you described as “colonial life”, and the unique points that you have outlined including the location, the buffet breakfast with the wonderful patisserie & crêpes. We are very pleased to notice you really love the Art Deco tradition. La Résidence Hotel & Spa is a member of the MGallery collection- a memorable hotel by Accor.
Once again, we appreciate very much for you value comments. Please, do let us know if you plan to return to Hue or perhaps have friends and/or family member coming to visit Hue.

Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodside, California, USA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 30, 2012

When we arrived at La Residence, we were on foot, in the heat, after spending the night on the Unification Railway. As we arrived to the front steps, there was a large group of tourists also entering. However, the doorman spotted us immediately, belong the sea of tourists, and helped us with our bags, and we immediately felt at home and well taken care of.
The decor, the history, the service, as far as we know, everything was perfect.
The pool is huge, the breakfast is unbelievably lavish. They don't serve Vietnamese coffee (single espresso with condensed milk) but we asked for it, and it was brought to us, outside by the garden, and it was great to have a late drink and listen to the frogs in the coi pond. We did not eat in the restaurant, but could use bicycles to go anywhere we wanted...a perfect stay.

Room Tip: Our room did not have a view of the Perfume River, just the hotel grounds that are gorgeous, and I d...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marhab21_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minh LRH P, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, January 8, 2013
Dear Marhab21_12,

Firstly, we are very happy that you have chosen La Residence Hotel & Spa as "your home away from home". It is a real pleasure for our entire team members to be of service to you and your family. As you have mentioned, by the simple act of our doorman to escort you in upon your arrival amongst the large group of persons, we have welcomed you to share your time with us.
Perfect? Well, we strive for perfection here but as you very well know that is quite a task. But we thank you from each and everyone of us that you have felt the gentle and kind touch of Vietnam that we extend to each and every one of our guest here at La Residence Hotel.
I hope that if you are planning to visit us once again and that you will give us the opportunity to serve you at Le Parfum Restaurant. I believe you will experience a truly memorable culinary experience. We take great pride in our culinary team and in our dishes ranging from the authentic "Hue tradition" to creative international recipes.
Once again, thank you for spending time with us here in Hue City and we look forward to seeing you, family, and friends in the future.
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Residence Hue Hotel & Spa - MGallery by Sofitel

Property: La Residence Hue Hotel & Spa - MGallery by Sofitel
Address: 5 Le Loi Street. Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hue
#2 Business Hotel in Hue
#2 Family Hotel in Hue
#3 Spa Hotel in Hue
#4 Romantic Hotel in Hue
Price Range (Based on Average Rates): $
Hotel Class:5 star — La Residence Hue Hotel & Spa - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa, MGallery by Sofitel. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel And Spa
La Residence Hue Hotel Hue
La Residence Hotel

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