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La Residence Hue Hotel & Spa
Ranked #10 of 123 Hotels in Hue
Certificate of Excellence
Reviewed September 4, 2011

It is fabulous. Great rooms, fantastic service, love that pool. One of my favorite hotels in Vietnam.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank toomanymatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded September 9, 2011

Dear toomanymatts

I would like to write to thank you for your positive feedback on Trip Advisor and for outlining your liking of our hotel; I will share this with the team as they always find guests comments very rewarding.

We are very happy to see that you have become fans of La Residence and enjoyed so much the rooms, service and the pool area.

Please contact me directly if you need any assistance in organizing this or if you need anything further.

Anthony J. Gill
General Manager
gmo@la-residence-hue.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,535 - 1,541 of 2,237 reviews

Reviewed August 27, 2011

Stayed at the La Residence for 3 nights, upgraded to "river view" room for US $20 per night. Room was same but waking up to that view in morning was special. Most friendly staff we have encountered in a long time traveling SE Asia. Highly recommend

  • Stayed: August 2011, traveled as a couple
    • Value
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Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded September 3, 2011

Dear Keith M,

I hope you had a safe trip back to Australia. First, I would like to express my gratitude for posting this comment on Trip Advisor and let you know that such feedback is a real reward for the entire La Residence Hotel & Spa team.

We are delighted to read that you appreciated our quality of service and staff, as well as our river view rooms during your experience with us. It is a pleasure for us to welcome such enthusiastic people and we hope to see you return among us soon.

If you need any further information, please know that I remain at your disposal.

Anthony J. Gill
La Residence General Manager
gmo@la-residence-hue.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2011

We stayed in La Residence for two nights, as part of our honeymoon. It was one of the best hotels we stayed in in Vietnam. Not cheap, but the hotel was spotlessly clean and very tastefully decorated in French Colonial style. Swimming pool was very relaxing, lovely and warm and good waiter service for drinks etc. Breakfast was excellent - good range of food, good waiter service for tea / coffee and we enjoyed sitting outside on the terrace. Dinner in the restaurant was expensive, but looked high quality - we didn't use it as there are plenty of good local alternatives. We enjoyed having a cocktail at the bar in the evenings (reasonably priced for a hotel). We borrowed hotel bikes (no charge) and cycled into Hue to visit the Citadel etc - would recommend this, although the bikes weren't in great shaped compared to others we borrowed in subsequent hotels.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank BLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded September 3, 2011

Dear BLondon,

I would first like to thank you for taking the time to post a comment regarding our hotel on TripAdvisor ; we dedicate as much time as possible to the reading of our reviews as they are a source of stimulation and encouragement for all the members of La Résidence Hotel & Spa staff.

As I noticed that you specially enjoyed our art-deco style, cleanliness, swimming pool, service and of our breakfast buffet quality, I would like to let you know how important and rewarding it is for us that it helped making your stay with us even more delightful.

As far as the bikes are concerned, I would like to thank you for emphasizing the problem which is currently being taken care of, in order to make sure this will not be a source of disappointment anymore.

Once again, I want you to know we are grateful for your staying with us and let you know that we hope you will return and repeat our experience among us.

Anthony J. Gill
La Residence General Manager
gmo@la-residence-hue.com

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Reviewed August 25, 2011

The interiors are so beautiful.
They have wonderful harmony of classical and modern designs.

The swimming pool is also refined very much.
Particularly the shower rooms are clean and we felt good with them.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Thank MICHIYASU N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded September 3, 2011

Dear MICHIYASU N,

First of all, I would like to show you my appreciation for your time and kind comment on TripAdvisor. As our guests’ feedback is the most important source of motivation and improvement for La Résidence Hotel & Spa team, it is very important for us to read such feedback as yours.

We are particularly pleased to read that you enjoyed our interior design and art-deco style as well as our exteriors, especially our swimming pool area. Moreover, it is very rewarding for us to see that the attention we pay to cleanliness and maintenance allow our guests to have a memorable experience.

Finally, I join La Résidence Hotel & Spa team to let you know that we hope to welcome you among us soon again. Please do not hesitate to contact me if you need any further information.

Anthony J. Gill
La Residence General Manager
gmo@la-residence-hue.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2011

A very nice hotel, located direct near the Parfume river, the reception are very helpful and exerted, the rooms with beautiful interior and very clean, the breakfast have all foods which you need for a stressful sightseeing-day. The SPA-area is good and the therapists have a good knowledge. The pool is clean and has a good temperature, the pool-boys very helpful, in the lobby there is an old billard-table, it's nice to play a game before dinner, beside the lobby is the bar, in- and outside with good mixed drinks - a prefered stay for guests which like comfort and quitness. To walk the street along the hotel/river it's possible to visit the Ho Chi Minh museum, see old villas and after the bridge there are some dragon-boots, which are waiting to guests. They offer some trips to fishing village or to Thien Mu Pagode - this trip is niceful, maybe 2 hours. It's important to bargain the price with the people.

  • Stayed: February 2011, traveled as a couple
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2  Thank free_fireman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded September 9, 2011

Dear Free_fireman

I would like to take this opportunity to thank you for the comments you have recently posted on Trip Advisor; as a team we are carefully monitoring this channel as it provides us with a real opportunity to reflect and enhance on our product and service.

We in particular appreciate your positive comments regarding the room cleanliness, breakfast, spa therapy quality, bar experience and pool cleanliness and service. Its also nice to see that you have really stepped out of the hotel in search of other experiences in Hue.

Again from all the team we really enjoyed hosting you at the hotel and we hope to see you soon. Please contact me directly if you need anything further.

Anthony J. Gill
General Manager
gmo@la-residence-hue.com

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Reviewed August 21, 2011

We stayed in a adjoining Superior River View rooms for 2 nights. The rooms were large and comfortable each with a balcony with a semi-obscured (by a tropical garden) view of the river. Unfortunately due to the wooden floors and large doors every footstep and voice echoed loudly across the landings and we were woken quite early both mornings. The breakfast was good with delicious french style pastries. The pool was of a really good size and incredibly warm, it is however extremely deep and most of the pool was completely out of my husbands depth and he is 6'4"! Pool service was attentive although unfortunately it lost a little in translation and we were presented with 4 milkshakes not 4 icecreams, the misunderstanding was rectified swiftly. The hotel is some way out of town so it is necessary to arrange for a taxi to find other restaurants however the bar is a good place for a nightcap and room service was quick and of good quality. The staff are really friendly and seem to make a special note of your room number so they can remember you when you walk through reception. Overall should we find ourselves in Hue again we would stay here but possibly bring earplugs!

  • Stayed: August 2011, traveled with family
    • Sleep Quality
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Thank calm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded August 23, 2011

Dear calm1

I trust you have arrived safely back home in the UK after enjoying your journey to Hue and throughout Vietnam. We are extremely grateful that you have chosen La Residence and very happy to see that you have taken time to post some feedback regarding your stay.

As a team we value very highly the comments posted on Trip Advisor as we find all the feedback very useful in highlighting service or product issues which need to be addressed. I would like to thank you for the openness of your feedback especially in the areas where we were not quite up to the level of expectation. I notice that you have passed positive feedback on the staff attitude and breakfast experience; this is rewarding to see and I will of course pass this to the team along with other constructive points you have kindly raised.

With specific regard to the communication challenges at the pool I would like to re-enforce that we are working closely on the service and English level in this area and appreciate your understanding in this regard. Moving to the issue of noise disturbance in the rooms please accept our apologies that you have been woken earlier than expected each morning; many guests do leave the hotel early to go for tours in Hue and therefore there is often a lot of activity in the halls.

Again, on behalf of all here at the hotel we send you all the very best from Hue and please do not hesitate to contact me if you require anything further.

Anthony J. Gill
General Manager
La Residence
gmo@la-residence-hue.com

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Reviewed August 20, 2011

We stayed in this hotel for a couple of days as part of our tour of Vietnam. Rooms great with excellent AC. Good pool to cool down in. Bar beautiful. Breakfast with fantastic choice. Really can recommend this hotel. View of river is obscured but take a trip out to the citadel.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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    • Service
Thank OnTheList66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHue, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded August 23, 2011

Dear OnTheList66

Firstly please let me outline our appreciation for your time to post your valuable feedback on Trip Advisor; as a team we are closely monitoring all comments passed to us through this medium and rest assured it really helps to motivate and inspire the entire team.

I would like to draw particular attention to your liking of the room temperature, swimming pool, bar design and breakfast choice; these are all really key indicators of guest experience in all hotels and we are happy to see all these met your expectation.

With regard to the view of the river being obscured I would like to inform you we will be taking remedial action in the next 2 weeks to preen some of the lower branches and vegetation to improve the view of the Perfume River.

Finally thank you for staying with us when you visited Hue and we look forward to receiving you again friends and/or family in the future.

Anthony J. Gill
General Manager
La Residence
gmo@la-residence-hue.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Residence Hue Hotel & Spa

Address: 5 Le Loi Street, Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Hue
#2 Business Hotel in Hue
#2 Luxury Hotel in Hue
#4 Romantic Hotel in Hue
#5 Spa Hotel in Hue
Price Range: $117 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — La Residence Hue Hotel & Spa 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel Hue
La Residence Hue Hotel And Spa
La Residence Hotel

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