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“Friendly staff and central location”

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Hue Serene Palace Hotel
Ranked #3 of 122 Hotels in Hue
Certificate of Excellence
London
Level 5 Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Friendly staff and central location”
Reviewed June 16, 2014

The Serene Place Hotel is well located close to the bars and restaurants of the backpacker area of Hue and not too far away from the Citadel. We found the rooms to be great and the breakfast decent too. Overall good value for money and we enjoyed our stay here.

  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GazMan012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,264 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (269)
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 15, 2014

I stayed 3 nights at the Hue Serene Palace Hotel and it was wonderful. From the time I arrived to checkout, all the staff were extremely friendly and helpful, my room was clean and comfortable and the hotel is very centrally located. Breakfast was included and was delicious with fresh fruit, Vietnamese and Western options. The hotel also helped arrange transportation to and from the airport and train station for me. All in all, I couldn't have been happier with my stay here and would definitely recommend it to others.

Stayed May 2014, traveled solo
Helpful?
1 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 6 Contributor
129 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 15, 2014

Our travel agent booked us into this hotel and we were welcomed with a wonderful cold drink as we waited to be checked in. The staff is friendly and helpful, we had problems with the in-room safe (we didn't follow the directions!!) and they couldn't have been nicer. Location is down a small road, close enough to the river and lots of restaurants and shops. Breakfast was cooked to order with lots of choices.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank lovestotravelFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 12, 2014

I have just recently returned following a fabulous trip to Vietnam where I stayed in some amazing accommodation and the best compliment I can give this hotel is that this was the best hotel we stayed at during our entire trip.
The room was spotless and massive, the food was amazing and great value for money and there is not a single thing I can fault in this regard.
However what makes this hotel stand out above all others is the amazing staff that works there, they literally can't do enough for you. As soon as you arrive you are given a beautiful drink, the whole lot of Hue is explained to you with a map, when I was having food I was shown the best way to eat it in a Vietnam way, they help sort out taxis and everything you can ask for.

After our return we look at what we paid for every hotel and we were astonished that our favourite hotel this one is the one we spent the least on.

Top Hotel with some Top Staff.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barrymurph316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 12, 2014

We stayed at the Serene Palace for 1 night. The customer service was great, as we were checking in we were given great advice and even had our room upgraded. The room was really nice, infact it was one of the cheapest hotels we stayed in throughout Vietnam and also one of the nicest. Really clean and spacious and modern. The food in the restaurant was also really nice, try the Beef Pho. Would definitely recommend this hotel to friends as a great stop in Hue.

Room Tip: The family room was great!
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
2 Thank HollieRyding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 10, 2014

My partner and I stopped off in Hue during travelling Vietnam for one night in December 2013.

We had got the overnight train from Hanoi so arrived early - however; the hotel staff could not have been anymore helpful. They immediately allowed us to get some breakfast and coffee before checking in far earlier than the stated check in times.

As we only stayed in Hue for the one evening we didn't spend masses of time in the hotel; but it is clean, quiet, friendly and very reasonably priced.

I would highly recommend staying here while visiting Hue.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Stuart_Atkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 5 Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed June 9, 2014

We arrived from Hoi An using their Hue-Hoi An private car service so that we could stop at Marble mountain and the Hai Van Pass, which was worth it ($64 for two for a private car for the day, which was comfortable and we got to make our own itinerary) and got a free upgrade when we arrived. The room was outstanding: looked great and new, very clean and comfortable.

The restaurant and breakfast were very good and most importantly convenient. I loved the food and going out, but after travelling for weeks, it's nice to be able to go to the lobby and get a delicious, authentic meal without the fuss of "dining out".

We were relatively close to the citadel (a 30 minute walk which isn't bad at all when it's not the middle of the day) and Perfume river. I wish we had stayed in Hue longer because it would have been great to do a day-trip on a dragon boat and see some of the sites out of town, and because we were very satisfied with the hotel too :)

  • Stayed May 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annams A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hue Serene Palace Hotel

Property: Hue Serene Palace Hotel
Address: 21/42 Nguyen Cong Tru street, Hue 0084, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 122 Hotels in Hue
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hue Serene Palace Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites. We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities. Offering fantastic value of money, It is located right in the heart of ancient Hue City , in lovely and small lane ,only a few minutes' walk from Huong River, and lavishly decorated with modern furniture. ... more   less 
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