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“Wonderful place to stay” 5 of 5 bubbles
Review of Hue Serene Palace Hotel

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Hue Serene Palace Hotel
Ranked #4 of 123 Hotels in Hue
Certificate of Excellence
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful place to stay”
5 of 5 bubbles Reviewed April 10, 2014

We highly recommend this hotel. The staff was very courteous and helpful. They did everything to accommodate our needs and tend to our comfort. When in Hue we would without any doubt stay at the Serene Palace Hotel

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank glenncthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,104 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Vancouver, Canada
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed April 10, 2014

We enjoyed our stay here. The staff was very friendly and attentive. They provided a nice welcome drink of juice. Breakfasts were good and there were lots of staff there to make sure that you had everything you needed. The hotel is well located for visiting the town and for walking down to the river.

Room Tip: The rooms on the seventh floor facing the street have nice big balconies.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Della M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

I stayed at the Hue Serene Palace Hotel for a few days at the end of March. From the moment I stepped into the hotel to the moment I left, the service was impeccable. Each of the staff members is committed to providing a top notch experience for guests. Minh was especially helpful. I was able to organize trips through the hotel, as well as get some great recommendations for restaurants and places to visit. The breakfast that was included was also quite lovely, as it was comprised of a sampling of fresh fruits, coffee or tea, and a variety of other menu items. The rooms at this hotel are also quite nice. They are spacious, clean, and modern. I can't say enough good things about this place.

  • Stayed March 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

Our 4 night stay at Hue Serene Palace was incredible and we could not have asked for more.
The arranged pick up from the airport was seamless and we were welcomed, checked in and briefed regarding the hotel, services and tours with complimentary fruit and juice.
The room was spacious, large, beautifully appointed and modern. Yes the hotel is down a small lane but that was not an issue at all.
Breakfast was terrific and all cooked to order, fantastic pancakes served with a smile and a chat by the lovely girls.
What makes this hotel exceptional is the staff. Everyone we came in contact with went to great lengths to be welcoming and make our stay as good as it could be. This includes the bell boys, reception staff, housekeeping and the girls serving breakfast. All amazing!!
We were provided a great map of the local area and could easily walk to sights of interest.
We also booked the day tour to the tombs and a transfer to Hoi An via the hotel and all went well.
Book this hotel and you will not regret it.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Grux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

This hotel was booked for me while staying et the Holiday Diamond hotel in Hanoi - they also booked the train for me. After travelling overnight in a soft seat in the train which was late I was met at the station and taken to the hotel which was a very welcome relief. Fresh fruit, water and a really lovely well furnished room - the best I had in Vietnam. Down a little side street but not far from anything. I also booked a tour with them but it's easy enough to walk to the Imperial Palace on your own and potter around but take a picnic as there's not much on site but it's an extremely relaxing place to spend a few hours. They also booked me on the open bus to Hoi An. And they phoned from Hanoi to see whether I had arrived safely. After two nights stay I wanted longer but the hotel was full so they booked me in across the road. The staff at this group of hotels really look after you very nicely.

Room Tip: Would have thought they are all high quality.
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  • Stayed March 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mumblesmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 7, 2014 via mobile

The hotel was the best we stayed at during our two week trip. Our room was clean, well-maintained and well-equipped. We even had our own computer. Location is quiet. The breakfast is excellent. The service was just right for us. Welcoming drink and fruit, and staff who greet you by name and do not push tour services. Would definitely stay again.

Stayed April 2014, traveled with friends
Helpful?
Thank JDx9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 5, 2014

A spacious hotel with big bedrooms and complimentary toiletries, fruit and water bottles in your bedroom.
This hotel is new and aims to please. This it does with outstanding results. The staff are all very professional and nothing is too much trouble. We asked about flights and they came back with a choice of times and prices. We booked our flights back from Danang to Ho Chi Minh City with the hotel
The breakfast is of good quality and has a varied choice.
Reception staff were full of tips on our city tour of the emperors tombs etc.
We booked our onward journey of a car and driver to take us to Ho an and making stops on the way to Champ Museum, beach, Marble Mountains and finally Ho an. This was slightly more expensive then booking outside but the driver was good although his English was limited.
Thank you for making our stay so good and comfortable with outstanding service from all the staff.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hansa08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hue Serene Palace Hotel

Property: Hue Serene Palace Hotel
Address: 21/42 Nguyen Cong Tru street, Hue 0084, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 123 Hotels in Hue
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hue Serene Palace Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites. We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities. Offering fantastic value of money, It is located right in the heart of ancient Hue City , in lovely and small lane ,only a few minutes' walk from Huong River, and lavishly decorated with modern furniture. ... more   less 
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