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“Great value for money”

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Hue Serene Palace Hotel
Ranked #5 of 120 Hotels in Hue
Certificate of Excellence
Singapore, Singapore
1 review
“Great value for money”
Reviewed November 3, 2013

For US$25 a night, we got a nice big room, aircon, cable TV, a desktop computer and wifi in the room, complimentary water and coffee, a safe and hairdryer, a bathtub and slippers, and bathroom amenities. Breakfast was very good too, with a choice of Vietnamese or Western. Wonderful, friendly staff who let us borrow the hotel umbrellas when it rained. Hotel is in a quiet street, but as Hue is a small town, it is no more than 10 minutes' walk to the main restaurant street. Great value for money.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,211 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (267)
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English first
Montreal, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 2, 2013 via mobile

Don't look for anything else boys and girls, this is the place you want to be if visiting Hue.

The place is so gorgeous, and don't be scared of the alley in which the hotel is located, super safe.

The stuff made you feel special, and bended backwards to help you out. Stayed in the 7th floor, where I had a battle with my bubble bath...story to be read in my blog.

Stayed November 2013, traveled solo
Helpful?
Thank Patius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2013

I stayed in 4 hotels during my recent trip to Vietnam and this was the best hotel. The good reviews are justified. As others have mentioned, the hotel is only 2 months old but it is the staff that makes it very special. All the hotel employees are warm, friendly and very helpful eg, Laura (restaurant staff) asked me my name (which is not easy to pronounce) and the next day, every single of the restaurant staff greeted me by name and they did this for all the other hotel guests too. Tina (reception) will organise tours for you and will even make suggestions and help organise the best /cheapest way to the airport.

Pros: Warm, friendly staff. Great breakfast (best cheese & tomato omelette I have had), computer and free wifi in room (however be careful as my computer had spyware), fruits and drinks on arrival, complimentary drinks if you’re waiting in their lounge, cheap laundry (US$2 /1 kg), full range of complimentary bathroom toiletries. fruit plate in your room. Huge bed. Close to restaurants.

Cons: The hotel is in a little, narrow lane which is hard to find. Shuttle bus can't come into the lane. However taxis are cheap and hotel will help organise this for you. There is no view from the hotel but if you are only there to sleep, it’s not necessary.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussiegal07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
Reviewed October 30, 2013

As soon as we arrived at this hotel the staff were extremely welcoming and offered us drinks, they also sat down with us to provide a map and an outline of the area. This great service and friendliness was consistent throughout our stay. This hotel is great value for money, very clean and modern rooms, with everything you need. Breakfast was also very good. The only very slight negative is its location, the hotel is located down an alley which is a bit rundown.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IBlakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
3 reviews
Reviewed October 29, 2013

A beautiful and new hotel with the most charming and friendly staff we experienced so far in Vietnam, when ever we come back, for sure we will choose this hotel again, we have never had such a warm feeling in a hotel.

Room Tip: We believe all rooms are spacious and clean.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 28, 2013 via mobile

Our stay at serene palace hotel was one of the best in South East Asia!! The room was clean and beautiful complete with personal laptop and flat screen tv for an incredibly great deal! Special thanks to staff member Emily who kindly took us to the hospital to check on a health issue and stayed to translate and guide us through the 4 hour visit despite being off work for the day! She was incredible and we cannot thank her enough. Great staff great rooms great service! Do not miss!!

Stayed October 2013
Helpful?
Thank Izzycohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 28, 2013 via mobile

Beautiful, new hotel with fantastic service. We stayed for 2 nights in a spacious and comfortable room on the 7th floor with a city view. We only had one day to explore the city, and the hotel arranged a private car for us to see all of the major sights during our stay at a fantastic price. Breakfast each morning was delicious, and the staff could not have been nicer.

We would definitely stay here again and recommend to anyone. Also, they have a sister hotel in Hanoi - the Charming Hotel 2 - that delivers the same warm welcome, fantastic service, friendly faces, and well appointed rooms.

Stayed October 2013, traveled with friends
Helpful?
1 Thank hughesef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hue Serene Palace Hotel

Property: Hue Serene Palace Hotel
Address: 21/42 Nguyen Cong Tru street, Hue 0084, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #5 of 120 Hotels in Hue
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hue Serene Palace Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites. We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities. Offering fantastic value of money, It is located right in the heart of ancient Hue City , in lovely and small lane ,only a few minutes' walk from Huong River, and lavishly decorated with modern furniture. ... more   less 
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