We rocked up here via mini-bus and the staff rushed out smiling and friendly to grab our bags and welcome us into the hotel. Someone was saying "Welcome to the Google Hotel, Free Beer!" Um what? Free beer? Yes. Free beer, every day, 5pm - midnight, no catch. We for sure took advantage of that and you would think with free drinks it would be hard to get a second, third, fourth...nope! As soon as your beer is nearly empty someone is there to smile and offer you another. Amazing service. Sometimes the staff will even join in the party, dance, chat, good times had by all.
When we got up into our room (which was spacious and clean with a nice bathroom, flat screen TV, mini fridge) they told us not to hesitate to ask for anything, free wifi, laundry and bike rentals available, free breakfast til 11, room service if you please. My boyfriend hopped in the shower and I was hanging in the room, the door bell rang, complimentry fruit tray and ice tea. Awesome. Staff was very helpful when we emerged downstairs for dinner, handed us a map and pointed out the market and a few places we could walk to close by.
Stayed 3 nights, loved it, my ONLY qualm is that I wouldn't book anything through them (tours, bus, train). They aren't pushy sales people so you don't have to worry about them forcing any tours on you, however, we asked to book a bus to Dong Hoi through them and one of the staff over charged us by 40d each and also lied to us. It was a train, not a bus, which he didn't tell us til the last minute. He had told us the bus would pick us up at the hotel but then told us we needed a taxi to the train a half hour before our scheduled time to leave. He gave us the tickets right before we left so we wouldnt have time to discover the price (which had been taped over and then cardbord stapeled over that to conceal it). We argued about having to pay for a taxi so they ended up giving us a free motor bike ride there... but it was just a disappointing end to be ripped off after an otherwise great stay.
- Official Description (provided by the hotel):
- Thanh Xuan Hotel stays in the heart of an old citadel ancient city that have many landscapes with a long history. Few steps from shops, Trang Tien bridge, Perfume river, restaurants... Absolutely worth spending your vacation in here! Thanh Xuan Hotel has been seen as a 3 star hotel that has great service, friendly, give you the feeling of being home. ... more less
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