Dear M. Kitty F,
On behalf of the hotel management and staff, I would like to thank you for choosing to stay at Hotel Saigon Morin and taking your valuable time in writing such a constructive comment.
Please accept our deepest apologies for the inconvenience you experienced in respect to the improper service at our hotel. At Hotel Saigon Morin, we take pride in ensuring our customer’s satisfaction. Unfortunately, our service did not meet your satisfaction as the staff did not work as well as they might.
A brief meeting with hotel’s department heads of Front desk, Housekeeping & F&B has been hold immediately after receiving your constructive comment. And as our hotel’s endeavor for perfection, I have taken steps to ensure that such problem will never happen again and the hotel’s staff must be well trained to have more extra carefulness.
Once again, I am very thankful for the feedback you have provided. It is my sincere belief that you will give us opportunities to provide the level of service you expect and deserve for your next trip to Hotel Saigon Morin.
Warmest regards,
TRAN VAN TAM (Mr.)
General Manager