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Huong Giang Hotel Resort & Spa
Ranked #43 of 123 Hotels in Hue
Reviewed March 26, 2013

Very nice big hotel on river bank. Upgraded to a suite which was very nice - hotel quite quiet at first. Some parts a little tired. Breakfast excellent choices in nice surroundings. Well situated. Overall very good. We would have liked a shower although there was a fabulous jacuzzi bath it was difficult to shower without flooding the place! Wouldn't suit those with any mobility issues!
Seats on the balcony would have been nice as we had a river view. Pleasant pool and enjoyed nice pedicure in beauty salon.

Room Tip: River view very nice.
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  • Stayed: March 2013, traveled as a couple
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Thank Formbyphysio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 29, 2013

Dear Formbyphysio,

First of all, I would like to thank you for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation last time.

We are very glad to bring comfortable services that made you satisfied such as hotel location, breakfast buffet, pool, beauty salon, …

With modern equipments such as fabulous jacuzzi bath in your room, we already put a notice for directions & we recommend clients to inform hotel staff any problem or difficuty for check & explaination. We are regrettable that we could not support you for using jacuzzi during your stay at the hotel.

We do hope of continuing to welcome you to Huong Giang Hotel Resort & Spa when you travel to Hue and thank you so much for taking your busy time to share on TripAdvisor.

We do hope the remainder of your trip will be memorable.

Sincerely yours,
Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 - 233 of 476 reviews

Reviewed March 20, 2013

(+)
- Wonderful view of the Perfume River (paid a little more for the room)
- I found the beds and pillows very comfortable - slept well at night.
- Room was large enough for 3 single beds and space to spare for 3 people's luggage.
- Convenient location, close to touristy restaurants and a good quiet distance away from the honking noises of the road.
- Good spread of both Western and Vietnamese cuisine in the breakfast buffet.
- Only 15-20 min away from the Hue airport by car.

(-)
- Came across exploratory ants, probably due to the warm weather and the proximity of the hotel to the river (right on its banks). That means no leaving of food trash in the room.
- It was a little dank-smelling when I first entered, but that was easily rectified by opening the windows of the two balconies that we had.
- Low/intermittent connectivity for wifi. Max 2 bars of wifi strength.
- Spa facilities appeared lacklustre, according to my friends.
- Trivial matters: Non-functioning fridge and unlockable safe.

Overall, I would say this is pretty good value for money. =)

Room Tip: Pls get one with a river view, if possible.
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  • Stayed: March 2013, traveled with friends
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Thank edithalexis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 25, 2013

Dear Edithelaxis,

First of all, we would like to take this opportunity to thank you for your kind comments on TripAdvisor.

People said that when being at Huong Giang Hotel Resort & Spa, clients should stay in a river view room. And we believe you had right choice for changing the river view room instead of the garden view one. We are very glad to know that you enjoyed our location, breakfast buffet, room with bed & pillows. They all are our most motivation for the better service.

With the desire of environmental protection, we appeal to clients’ support for saving energy with an in-room notice , but we will immediately provide fridge’s function if clients order.

The inconvenience that the weather in Hue is humid & the hotel is by the river so there are only some kinds of sweet smell in the room, ants are easy to find out.

For the intermittent wifi, we think there can be some objective reasons that clients should inform hotel staff for support or explaination if they could not use.

Unlockable safe has been treated & we commit this incident will not happen next time. However, we encourage clients should inform hotel staff for checking in case they could not use any equipement.

We highly appreciated your positive & negative comments that we will consider to overcome the negative ones as bringing comfortable feeling for clients is our aim to attain.

By this time, we wish you could accept our apology for any inconvenience may caused during your stay at the hotel.

We look forward to receiving you, your family/friends to Huong Giang Hotel Resort & Spa next time.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

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Reviewed March 18, 2013

Had a city facing room which was adequate.comfortable bed and room furnishings.
Breakfast had a big range of both asian and american style foods.
WIFI was free but really non existant any where in the hotel - must do better!

  • Stayed: March 2013, traveled with family
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Thank Mitchybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 22, 2013

Dear Mitchybear,

At first, we would like to take this opportunity to thank you so much for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation last time.

Furniture quality of river view & garden view rooms is the same but we think that if you got the river view room, we are sure you would be happier by the beauty of the river overlooking as we have the best location in Hue that is beside the serene & poetic Perfume river. We hope that you enjoyed our breakfast buffet with its nice decoration as well.

We are regrettable to know you did not use wifi in the hotel. We tried to overcome this unexpected incident so that our services will be more perfect. Wifi code is now created already to limit obstruction & using from outside of the hotel.

We would like to say apology for any inconvenience caused to you during your stay & thank you for taking your busy time to share on TripAdvisor.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

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Reviewed March 15, 2013

A very large decent hotel on the bank of the river from which you can walk to shops, restaurants, the local dock, etc. Breakfast was good, room was nice size and very clean. We found the shopping to be some of the best we encountered in our visit.

  • Stayed: March 2013, traveled as a couple
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Thank nealcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 21, 2013

Dear Nealcr,

Thank you for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation last time and thank you for taking your busy time to share on TripAdvisor.

It is very glad to know that you enjoyed your time at Huong Giang Hotel Resort & Spa. You know, the location of the hotel is considered as the best in Hue. With a drink by Lobby Bar or in the living room, clients can contemplate the poetic river & relax themselves after hard working time. From the hotel, clients only take about 10 minutes to go to the Imperial City by cyclo & it is very easy to go to tourist areas around.

We do wish you would stay longer with us to experience all of our services that you satisfied with. For us, we always try our best to improve & create more our products for meeting all requirement of cients when staying in the hotel.

We do hope to have opportunity to serve you again & do wish your next tours will be memorable.

Sincerely thanks,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

We stayed here for 2 nights on an organised tour. This hotel is very well located and is OK. It is a bit dated and the furniture needs updating. The halls and corridors could do with being a bit cleaner. Breakfast on the first day was adequate but on the second day was chaotic despite us being there at 6.30am. Really noisy in the morning with tour groups putting their cases outside their rooms.

Room Tip: Some of the rooms are suites I.e. 200 and 217
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  • Stayed: March 2013, traveled as a couple
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Thank clowndog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 19, 2013

Dear Clowndog,

Thank you for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation last time and thank you for taking your busy time to share experience on TripAdvisor.

It is very happy to know that you like our location & the hotel as well. Our hotel was built from the years of 1960s, until now, we still try to keep its special historical characteristic beside of enlarging & upgrading as the 4 star hotel. Next our plan is changing carpets that will be started in May.

Unfortunately, you stayed in the hotel on days that were full so there were a lot of clients at breakfast. We do hope that you could sympathize with us because of the noise from client groups preparing for their checkout.

Our Wifi system still working in good condition but with quantity of clients in using same time, we are afraid of obstruction sometimes. We are now, however, created our own code to limit using outside of the hotel.

One more time, sincerely thanks for your comments & we do hope of continuing to welcome you to Huong Giang Hotel Resort & Spa when you travel to Hue and do hope that the remainder of your trip will be memorable.

Sincerely yours,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

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Reviewed March 15, 2013

We stayed here as part of our tour of the Central Highlands.
This is a very good hotel in a great location with great views from river view rooms and the setting for the daily buffet breakfast.
Rooms are spacious and very comfortable. Breakfast offered a good selection of both Asian and Western style. A chef was on hand to cook your eggs any way you wanted. The window views for breakfast were great. These overlooked the river.
There are eating places close by outside the hotel

Room Tip: Higher levels with a river views are very good
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  • Stayed: March 2013, traveled as a couple
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Thank Ron009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 16, 2013

Dear Ron009,

Thank you for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation last time and thank you for taking your busy time to share on TripAdvisor.

It is really heartening for us to learn that you satisfied with our hotel services during your stay. We shared your comment to all hotel staff as the value encouragement for their hard working.

With our most desire of creating comfortable & relaxed feel to customers, we always try our best to upgrade our tourist products. We do hope of continuing to get more opinions from you & the others for our own improvement better.

One again, sincerely thanks for your real experience about Huong Giang Hotel Resort & Spa & we do hope that the remainder of your trip will be memorable.

Sincerely yours,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

This is a big hotel located in huge grounds on the riverfront, with a nice garden, a decent size outdoor pool ( it was a bit too cold for us to go swimming), a small, slightly neglected, but still serviceable gym, and a spa (please note, there are separate male/female saunas and jacuzzis. The public rooms/ lobbies contain some pretty wall art. Staff were generally very polite, sweet, and friendly, always trying to be helpfull, and make you comfortable.
The room was spacious, with a huge bed and a small balcony, and a lovely bathroom. We had a few issues with the room: there were no drawers, very little shelf space ( we had to keep clothes on the floor of the wardrobe), very dim room lighting, one side of the bed had no bedside lighting whatsoever! The weirdest thing, though, was the clothes rail in the wardrobe: not only was it fixed back to front rather than across, but the hangers were fixed to the rail, making it terribly awkward, almost impossible to hang any clothes....
The breakfast buffet was ok for Vietnam, although the Western selection was quite mediocre, and finished early at 09.30, but that is quite common in Vietnam.
With just a few little improvements like a clothes rail with moveable hangers, brighter lighting, and breakfast till 10 this could be a great place!

  • Stayed: January 2013, traveled as a couple
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Thank ullabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this reviewResponded March 15, 2013

Dear Ullabee,

Thank you for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation last time and thank you for taking your busy time to share on TripAdvisor.

We are very happy to know that you like our hotel rooms, location, lobby decoration & our staff team’s manner. We highly appreciate your comments on some of our services that does not make you pleased such as cloth-rails with unmoveable hangers, room lighting, and Western breakfast. We will surely consider them to improve our service quality.

We would like to listen more your value opinions for our hotel management & our hotel design as well (via my bellow email address), if you have free time.

We do hope of continuing to welcome you to Huong Giang Hotel Resort & Spa when you travel to Hue and do hope that the remainder of your trip will be most enjoyable.

Sincerely yours,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Huong Giang Hotel Resort & Spa

Address: 51 Le Loi Street, Phu Hoi Ward | 51 Lê Lợi, Phường Phú Hội, Hue, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Hue
#17 Spa Hotel in Hue
Price Range: $37 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Huong Giang Hotel Resort & Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
Huong Giang Hotel Resort & Spa The Huong Giang Hotel Resort & Spa is strategically located in the city centre of Hue, rightly on the poetic banks of the Perfume River. The Hotel is a superb place for tourists to contemplate the panorama of the beautiful city of Hue and visit the historical monuments, places of tourist interest, and famous landscapes of the Charming Hue Ancient Capital. The Huong G ... more   less 
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Also Known As:
Huong Giang Hotel Hue
Huong Giang Hotel Resort And Spa
Huong Giang Hue
Hotel Huong Giang

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