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“Very, very good service for clean, reasonable rooms”

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Holiday Diamond Hotel
Ranked #3 of 120 Hotels in Hue
Certificate of Excellence
Sydney, Australia
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very, very good service for clean, reasonable rooms”
Reviewed July 23, 2013

First up, a disclaimer. The secret to this hotel's success is that they solicit reviews - first on check-out and secondly via follow-up emails. Hence the wildly high tripadvisor rating, which left a bad taste and made me wonder whether there's equally good hotels that are missing out because they're less aggressive about getting good reviews.

That said, the service here really is excellent - from being greeted with chilled towels and a delicious, refreshing drink, to organising tours, to the breakfast and general friendliness. The rooms are clean, if basic, with some nice little touches like fresh fruit and rose petals on the bed. The location is also good - near to some excellent restaurants and shops - though it's worth organising a transfer in advance as it can be a bit tricky for drivers to find. All in all, a great place to stay but be ready to review it well online.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank dunyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,118 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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English first
Aberdeen
1 review
Reviewed July 23, 2013

We stayed in Hue for two nights at the Holiday Diamond Hotel.

The room was big and comfortable with wifi and AC. The service was excellent; all staff were very friendly and advised on good places to eat. We also hired bikes, which were fairly rustic but did the job. Just don't rely on their cycling map for scale or accuracy! Breakfast (included) was reasonably good.

Excellent location, great room, lovely staff - all for just $18/night.

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2013

We arrived at about 10.30 in the morning after an overnight train ride. As soon as we walked in the door they handed us a lovely cold lemon juice. As we hadn't eaten, they then gave us breakfast. What a lovely welcome to the hotel.
The service was magnificent. The rooms were lovely and clean.
We only stayed 1 night, which was a real shame. Would recommend it to anyone.

  • Stayed July 2013, traveled with family
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Helpful?
Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
Reviewed July 20, 2013

We recently stayed at the Holiday Diamond Hotel and I can honestly say the staff were the friendliest people that we meet in Vietnam.
After an overnight train ride we arrived hours earlier than our official check in time, we were invited to a complementary breakfast and soon after that were able to check in to our room.
The girls even helped me get organised with a local Sim card and credit.
Good value for money.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank CazDay_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 20, 2013

We arrived in Hue after the long train trip from Danang and were picked up from the train station and taken to the hotel to be greeted by Anna and given cold towels and a cold lemon drink. We stayed at the hotel for 5 nights, the air conditioning in our room was poor and after complaining they moved us to another room where the air conditioning was fine. The owner Mr Dat only charged us for 4 nights because of the problem. The breakfasts served were great with a huge menu to pick from; the 2 girls serving Sherrie and a young trainee were great. Anna was helpful in organising a trip on the back of motor bikes to see three tombs and a pagodas. Every day on our return to the hotel we were greeted with cold towels and iced lemon which was a wonderful gesture. The three girls on the desk Anna, Caroline and Amy were so nice and couldn’t do enough for us. We will be back in Hue in 2015 and will stay at The Diamond Hotel again as the whole experience was fantastic. Big thankyou to everyone at the Diamond Hotel.

  • Stayed June 2013, traveled as a couple
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Helpful?
1 Thank KevinandWendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wittenoom
1 review
Reviewed July 17, 2013

This hotel is outstanding. A cut above everywhere else we have stayed in our 3 months in Vietnam. The room was excellent, the breakfast outstanding, convenient location and the service has to be experienced to be believed. Best service we have ever seen either in Vietnam or Australia.

  • Stayed June 2013, traveled as a couple
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Helpful?
Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida, usa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 17, 2013

Don't get me wrong, this hotel is a wonderful value with borderline obsequious service, but it is only commendable for its value (twenty dollars for a clean and cute room down in a hotel located on a lively alley) and the warm welcome its staff provide. I stayed at much nicer places more worthy of five stars in my five weeks in Vietnam, so I was not inclined to review it at all. However, when during checkout the hotel clerk explicitly and directly instructed me to give the hotel five stars on tripadvisor and a 100 percent on booking.com, I was flabbergasted. What's more, she repeated these same instructions to my friend, then told us she would send us reminder emails to ensure we did as she asked. How ballsy is that?

  • Stayed July 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
10 Thank lakeworthian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Diamond Hotel

Property: Holiday Diamond Hotel
Address: Number 6 Lane 14 Nguyen Cong Tru street, Hue 0084, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #3 of 120 Hotels in Hue
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Diamond Hotel 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Located in the center of Hue city and in little street. Precisely because of this, will give visitors a sense of the quietest, most comfortable, the safest in the middle of downtown... ... more   less 
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