My partner and I stayed for a single night and were fairly unimpressed.
The first thing we noticed was the apparent rudeness of nearly all the staff in comparison with everywhere else we stayed in Vietnam. We were only greeted once during our entire stay (by the porters) - all other staff either ignored us or stared at us without talking.
The room was tidy and the bed was decent, but we were unable to sleep very well as housekeeping staff were moving furniture in the room above us in the early hours of the morning. The housekeepers also began making up the rooms opposite us at 6:30 in the morning without any care for discretion, throwing things loudly and yelling down the hallways at one another.
We had both dinner and breakfast in the restaurant. Dinner was ridiculously overpriced and fairly bland. One of our party ordered a 'cheese board' which literally featured plastic cheese still in the wrapping! We couldn't believe it. We also had ice cream, which had a clearly expired cherry as a garnish that I had to spit out.
Breakfast was okay, but nothing special.
Overall, pretty average. There are better and cheaper places to stay in Hue.
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