Like one previous reviewer of this hotel, I am surprised how this hotel gets good ratings.
Although centrally located, unlike the Hotel Morin, it is not on the waterfront.
It is not a bad location but then you just put up with it. The view from the top floors sre not inspiring.
The rooms and the bathrooms are spacious and clean and my room came with a balcony.
My problems with this hotel was the restaurant and dinner. I dined there on the 24th of February 2013 and the service was bad. There was just myself and a French couple in the whole dining room which should have been a warning. There were more staff than customers.
I ordered a glass of red wine and it came chilled! The red wine was chilled! The French couple were laughing but the waitress could not understand why I was complaining.
For the benefit of the Manager: Red wine is NEVER served chilled. I did ask to speak to the manager but the staff just laughed and were only keen on my signature on the bill. I stood my ground and eventually a lady assistant manager of sorts appeared when they realised that I was not going to sign the bill.. She could not understand English and a main reception girl had to come in as interpreter. I still don't think I got the message across.
(I must say that I am British and do speak good English just as I can write!)
I then ordered Spaghetti Bolognaise and what I got was spaghetti stirred with a brownish sauce!
My repeated requests to speak to a proper manager got the standard response that the manager was away.
The next evening I ordered Beef Curry from room service. What I got was a beef stew with more potatoes than beef and no trace of curry!
I did make a written complaint asking for a reply but so far I haven't heard anything.
I notice that the Hotel Manager does respond on Tripadvisor but only to favourable reviews. I wonder why!
On the plus side I did have a reasonable 60 min massage in the Spa.
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