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“Nice hotel, huge patio.”
Review of Mondial Hotel Hue

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Mondial Hotel Hue
Ranked #35 of 122 Hotels in Hue
Sunshine Coast
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel, huge patio.”
Reviewed December 26, 2012

Check in was fast and efficient and our luggage was immediately taken up to our room on the third floor. The ride in the glass elevator is an interesting way to look out over Hue. Our room, an executive garden view, was large, the bathroom was a little cramped though. The covered patio was huge, and a nice place to sit with a drink. I had expected to look out over a hotel garden, however, we looked out over other buildings and the street. We appeared to be the only people staying on our floor at the time so it was very quiet and peaceful. The bed was large and comfortable. We had trouble with the in-room safe and phoned reception. Within a minute housekeeping were at our door, we could not fault the service. Breakfast was on the ninth floor and we sat out on the balcony overlooking the city, the choices were not huge but adequate. The hotel is in a quiet area away from the main shopping areas but it was only a few dollars to catch a taxi to main area of the city. Overall a nice place to stay but a little bit removed from everything.

Room Tip: We had an Executive Garden view room on the third floor. It was a large room with a huge undercover...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank netann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
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  • Vietnamese first
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English first
Wokingham, Berkshire
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 30, 2012

This is a large modern hotel, with well equipped rooms with plenty of space. Lovely views from the restaurant and an excellent buffet breakfast with something for everyone. The hotel was very clean and staff helpful, located in a reasonably quiet location.

Stayed November 2012, traveled with friends
Helpful?
Thank ATT2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 12, 2012 via mobile

Stayed here 1 night. The extra bed was rock hard. Seems a bit out of the way from the city centre with not much around to eat. Didn't make it to breakfast due to being sick but friends said it was good and nice views on the 9th floor. The pool also looked appealing.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissM277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 8, 2012

we had a very large room on 8th floor. Food was excellent and staff very helpful. We booked this via Expedia and they upgraded our room without additional charge. Swimming pool is clean and easy access. We had a great view from our window. Staff very good and helped us with local resturant.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mondial Hotel H... V, Assistant Sales Manager at Mondial Hotel Hue, responded to this review, January 20, 2013
Dear sw425b,
Thank you for your most generous review to your recent visit to Hue Vietnam. I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction and we promise to deliver our best rate and excellent service always. We are looking forward to welcome you again in the near future.
Cheers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 4 Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 26, 2012

The rooms are spacious and are clean.
The restaurant area is on the 9th floor and provides a great view over the city when you sit outside. The breakfast buffet by the way is extensive and tasty.
The hotel is located not so far from the center and some pretty sites.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P_vandenBerg_60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 11, 2012

A large 4 star hotel with all the facilities inclduing free wifi in the room. The rooms were spacious and well equipped, breakfast was included and was a huge buffet ....all you can eat. The hotel is also very reasonably priced and seemed to be popular with groups.

I did not use the pool or gym, but they had both. My only small gripe is that they are a good 20-30 minute walk to town .....although admittedly you can do most of this walk along pathway which follows the river.

Also very nice is the rooftop breakfast area with fabulous views around the city.

Room Tip: I would pick one of the top floors (7 or 8) for preference as you then have a good view of the surro...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Len C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 26, 2012

We pulled up to this luxury looking hotel and were expecting a lovely stay....only to be disappointed.
The room was fine, but the air-conditoning was quite poor and it took a while to cool the room down. (It's really hot in September!)
The breakfast room/restaurant is located on the 9th floor - lovely views over Hue.
The first morning, there were people SMOKING in the breakfast room. When I queried this with staff, I was told it was okay to smoke inside.
I then went down to reception and queried it there. They told me to smoke outside. It took me a little longer to explain to them that I don't smoke but someone was smoking in the breakfast room. Once the finally understood, they told me that smoking is only allowed outside, on the balcony at the restaurant.
The breakfast was fine, but we were there for 3 nights, so it would have been nicer fs there was a little bit of variety. Also most of the 'hot' food was cold.
Our room was beside the pool and one night there were some people making a LOT of noise around 11pm at the pool, even though it is supposed to close at 9pm, I think. We eventually got through to reception and the people moved on. Perhaps a sign saying "pool closed" might help.
Overall, we did not enjoy our stay at the Mondial Hotel.
Breakfast needs to be hot and varied.
They need some staff on reception and in the breakfast room who have a reasonable command of English.
For a supposed 4 star hotel - a BIG dissappointment.

Room Tip: Don't get level 3 - the pool level.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jude690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nguyen D, Manager at Mondial Hotel Hue, responded to this review, September 27, 2012
Dear Jude690
Thank you for taking the time to comment on your recent stay. As much as we dislike receiving negative replies. It is only natural that on occasion this happens. And rest assured they are treated with utmost seriousness.
I am glad you raised the points about breakfast, hotel staff and guest smoking inside the restaurant. We immediately take action to correct the problem.
A sign with NO SMOKING has been attached inside and staff on duty will remind guests who ignore the notice.
All staff will be re-trained for an English speaking course weekly.
Gate to swimming pool will be closed at 9.00 pm. Staff will follow the hotel regulation properly
Buffet breakfast will be taken care and we will change food daily.
On behalf of hotel management team I do apologize. No idea what went wrong there. It is being concerned and will be rectified.
Thanks again. It's easier to say nothing. Now you give us the chance to continue improving.
Best regards,
Nguyen Dang Nhan/ Mr. Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondial Hotel Hue

Property: Mondial Hotel Hue
Address: 17 Nguyen Hue Street, Hue, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool
Hotel Style:
Ranked #35 of 122 Hotels in Hue
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mondial Hotel Hue 4*
Number of rooms: 106
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