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“Excellent hotel”
Review of Canary Hotel

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Canary Hotel
Ranked #54 of 123 Hotels in Hue
Reviewed August 30, 2011

Stayed here in august 2011 for three nights. Great service, clean room.

  • Stayed: August 2011
    • Value
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Thank Nav231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 - 134 of 202 reviews

Reviewed August 1, 2011

We stayed here for three nights in a lovely room with a city view! It was very clean and the staff were very helpful; providing a flask of hot water for tea whenever we asked and providing us with a sheet instead of duvet as it was very warm, even using google translate to work out what we wanted lol. There are three computers available to use and a glass of chilled water is always provided for you as soon as you sit down. We returned to the Canary after a couple of days away; the receptionist recognised us and welcomed us and although they were fully booked, when asked for a recommendation for another hotel, she phoned one, arranged a room and escorted us to the said hotel. The only thing i would say about the hotel is to make sure you ask for a room with a view as some rooms are internal and quite claustrophobic.

  • Stayed: July 2011, traveled as a couple
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Thank MichHaiPhong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2011

We arrived at Canary Hotel the day after new years eve and were treated to a rockstar welcome. The Manager Tri met us at the door then preceeded to give us a Tet celebration as we had missed out on the main party. We ate food and drank beers and chatted to the staff well into the night. The service was fantastic, we felt right at home. Rooms were spotless, we could not believe cheap it was. Would recommend to anyone travelling to Hue. Thank you Tri and staff for a truly memorable and wonderful few days of our trip.
Catherine and Melissa. Australia.

  • Stayed: February 2011, traveled with friends
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Thank Catherine255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2011

This hotel is new, modern, clean and cheap. Its has excellent staff willing to help at every possible moment. Its only 5 minutes walk from the main night spot. I would highly recommend this hotel, it made our stay in Hue, City that much more enjoyable. I could have quite happily stayed there for the whole of my two weeks in Vietnam.

Room Tip: I wouldn't book online, I would simply turn up
  • Stayed: May 2011, traveled with friends
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Thank MagooMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2011

The staff were so accommodating and wanting to please at all times. Hot coffee offered on several occassions at no extra charge. Cold water given to you when you were on the computer. Advise on local area helpful.

Rooms were spotless and comfortable. Rather small but you only sleep in them therefore adequate for our needs. Best of all there was no road noise if you get a room at the back ! Beakfast was freshly cooked for you.

The only small niggle I had was no wi fi in the rooms.

I would not hesitate to recommend this hotel as it is great value for money and spotless.

  • Stayed: April 2011, traveled as a couple
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Thank Gval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2011

We were here in the shoulder season and the hotel (or at least the room we stayed in) is not equipped for guests until summer weather arrives. It had been raining for a couple days before we arrived and the room was incredibly humid. We arrived and were cold (outside temperature was 15C) in the room. Tried to get the AC/multi unit to heat the room but no heat feature was available. We asked at desk and they said that it was only AC and there wasn't any heat function.

  • Stayed: April 2011, traveled solo
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Thank docomo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
runawayhue, Manager at Canary Hotel, responded to this reviewResponded April 12, 2011

My name is Tri, the Hotel Manager of Canary Hotel.
First of all, i would like to say thank you very much for your review about our Hotel on Tripadvisor. In my opion, i want to have negative and positive about our hotel which used true purpose in order to improve Our hotel as well as our service.
After i'm reading your review, i agree with your complaning about heat feature not availble in A/c and you rated for sleep quality 1 point. I think it's right. However, value, rooms, location, cleanliness and service which you rated about hotel not right because of folowing reasons:
1. Location: Our hotel is located in city center. It's near Perfume River. Just 5 minute walking, if you are shopping on the way as well as restaurant and bar.
2. Rooms: I have read your review " is not equipped for guests until summer weather arrives" It means the room can not be 1 points too. And also the room hotel is 2-star's Standard which is rated by Tourism Ministry. you can not rate 1 point for all equipments in our room If you are not satisfied with something.
3. Cleanliness: With our daily cleaning, our Hotel is always required staff cleaning to keep neatly room and hotel. Sometime, it can not be perfect but you can not rate it for 1 point.
4. Service and value : I'm not sure about your feeling. Maybe, you are not satisfied with something you will rated same or you don't care about our service and our value.
In conclusion, I want to have positive and negative feedback about our hotel (we need the truth in order to improve the hotel). That said, I still need to ‘’rectified’’ some of the reviewer points. But before starting; please come see us and talk to us before going to a public forum to speak about problems( for example: Location,room, cleanliness and so on), or Think some problems " do it should be rated with lowest point or not?"…our listing on tripadvisor are opened to criticisms and good comments and also listening on what you have to say. We have become popular with our guests because we are taking them seriously and value their inputs about what we should do or not do about our hotel and services.

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Reviewed March 30, 2011

In all honestly, I travel because I like to explore the good and bad of any place, not just the glamour pretense of a Tourist's Designated hotel or restaurant.
This place was chosen for me by my friend Sasa @ Century Riverside, and for me, it was just great to have a clean place to stay and the good proximity to the surrounding areas. Unfortunately for me, the infamous Hue rain inhibited my movement around the city and during such time, sleeping in the hotel away from the cold and wet would be ideal. But, the design of the hotel seems to echo every noise the other tenants make or from the staff on the first floor. I heard too much unwanted noise that I had a difficult time sleeping/napping.
This to me was a killer because I often was tired and even restless because of the noise.
Overall, I think Hoang Yen has such lovely staff...that spoke English quite decent by Hue's standard. Friendly and helpful...so, lovely little creatures they are. It's a shame that their place of employment, its architecture was best suited for concert hall than a nice, quiet place to rest and recoup.
But to think of it, you're traveling, be a little adventurous and take the good and the bad for such is life and love. Go to Hue and stay at Hoang Yen aka Canary, it's simply because there is only one Hue, there is only lifetime to live and travel, so enjoy and explore! Even when your heart is broken like mine because your lover left you, I still find my peace in Hue and its unmistakable charm!
By the way, bring a few sleeping pills!

  • Stayed: March 2011, traveled solo
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Thank Yellaghost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canary Hotel

Address: 37 Nguyen Cong Tru street, Hue 530000, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #54 of 123 Hotels in Hue
Price Range: $15 - $20 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Canary Hotel 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Canary Hotel Hue is located in the heart of Hue City, close to the Perfume River and Nhu Y River, with its peaceful and safe surroundings. There is easy access to the numerous Hue tourist sites for guests who desire to explore the historical and natural attractions of this beautiful and green city which was recognized The World Heritage Site by UNESCO since 1993. The hotel is decorated with modern and luxurious amenities. With the polite and enthusiastic service from hotel staff, Canary hotel will bring distinguished guests great comfort during the time of staying and sightseeing Hue city. Within a radius of 100 meters, the hotel offers you easy access to souvenir streets in Hue like Vo Thi Sau, Chu Van An, Pham Ngu Lao, Ben Nghe, Le Loi... In addition, only sitting on Hue purple cyclos and you will come to the ancient Royal Citadel or An Dinh Palace - one of the two main points that Hue festival activities taking place. ... more   less 
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