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“Long waiting time, staff cannot take the stress”
Review of Kodomonoie - CLOSED

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Kodomonoie
Cuisines: Japanese
Restaurant details
Reviewed August 10, 2011

We went to this place this evening after reading about it in Lonely Planet and happily discovering the restaurant only a few steps from our hotel (Orchid Hotel).
There were 3 tables occupied when we arrived. We were politely shown a table and given the menu which was quite extensive and looked really good. The prices were very low compared to what we are used to.

After placing our order, we realised that none of the other tables had gotten their food. Finally they were served. The dishes came out one at a time. During this time, the restaurant filled up and many people were turned away. After an interminable wait, one of our fish orders came, then after another wait, the fried chicken came. Then nothing else came and we asked at least twice about the two missing dishes but the Japanese waiter just said 'coming' and never went into the kitchen to check. After the people who came after us were served, we complained again and the waiter went into the kitchen and came out after some time with our tofu dish. We then asked again about my fish. Finally he checked with the other waitress (although he was the one who took the order) and she came to check and it turned out, he only wrote down one order of fish although I put up my hand with two fingers and said clearly 'two'. So another long wait. During this time, one table walked out and of all the people still sitting in the restaurant (15 people), two got their orders.
This place has good intentions but I don't know if they were having a bad day or not. There were two people in the kitchen and two outside, waiting tables. I noticed that when people went and asked for the bill, they stood for a very long time in front of the counter. The waitress would write every item out again by hand and calculate the total (and she still got it wrong for some).
They will really need to beef up their act. I would have had some of the disadvantaged kids just clear the tables, do the serving of drinks and dish out rice and soup into bowls (how hard can that be) if they are not yet well-trained.

The other thing I did not like was that we were harrassed at our tables by vendors of all possible things. At least 6 or more came in and we had to say 'no' several times. They were really persistent.

Food was ok - some things good, some ok but for this kind of wait, I'd rather go somewhere else.

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Thank franinmuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (8)
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4 - 8 of 8 reviews

Reviewed June 23, 2011

Very good sake and okonomiyaki (which I seldom find well-made outside Japan). I only wish the place was a bit more atmospheric, otherwise - thumbs up!

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1  Thank senyorporras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2010

There are 3 Japanese restaurants in Hue and I highly recommend this Japanese restaurant!!! Because this restaurant is run by a Japanese NGO called "JASS" who runs an children home in town. I worked there as a volunteer for one year and I strongly support their activities. They started to help street children in Hue 16 years ago. Now, almost no street children in town, but they continue to support local children whose parents cannot afford to send them to school. So, this children home is still running. In order to support this facility, they run this Japanese restaurant to make some profit locally. Staffs are all from this chldren home and trying to learn to work in a restaurant to be independent one day. They speak some English and Japanese, very friendly and eager to serve you good Japanese food! I hope you get a chance to try!

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1  Thank leafHue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012
Google Translation

Thank Ai_Ma_Sa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2012
Google Translation

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Thank 77Traveller77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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