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“Good stay at this newly renovated hotel”
Review of New Star Hotel

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New Star Hotel
Ranked #59 of 122 Hotels in Hue
Toronto, Canada
Level 6 Contributor
113 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Good stay at this newly renovated hotel”
Reviewed March 29, 2013

My family and I stayed in Hue not only to see the local sites, but to tour the DMZ as well. Overall, we had a good stay. We had a beautiful superior room, the staff was friendly, and everything seemed nicely renovated. Unfortunately, we didn't have much of a chance to use the 2nd floor pool as we were mostly on the go. Only took one quick dip, but it was nice too. There are also numerous restaurant options within a five minute walk, including Western and Vietnamese cuisine.

Room Tip: Our corner room had a nice size balcony and was right beside an elevator. Although I think this lif...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gorper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewStarHotel, Manager at New Star Hotel, responded to this review, April 2, 2013
Dear Mr. Groper,

On behalf of New Star Hotel Team, I would like to appreciate the time you have taken to review on your recent stay in Hue. We are extremely happy that you have enjoyed your time and that the "“Good stay at this newly renovated hotel”" experience that you have expressed will be a most memorable one.

I will transfer your review to our associates & I think that they will also happy for this one.

Thank you once again and we hope to welcome you back along with your family and friends soon.

Best Regards,

Le Truong Nhat Khanh (Mr.)
Sales & Online Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Grans, France
Level 5 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 29, 2013

The main interest is it's location near the Imperial city and in a lively district - the room was ok, clean - the service very friendly and several people spoke English and French at the reception which is rare - the breakfast buffet was correct (I recommend the soup) but unfortunately with not enough people - my main regret is not to have time enough to test the swimming pool...

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vhp1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewStarHotel, Manager at New Star Hotel, responded to this review, March 29, 2013
Dear Sir,

Warmest greetings from New Star Hotel Hue, Vietnam.

Thank you very much for your very complimentary feedback posted on Trip advisor.

We are happy to hear that you are satisfied about our accommodation, hotel location as well as the our staffs. About restaurant staffs for breakfast, we will remind them to care more customers.

We hope that we will see you again soon for enjoyable swimming pool and quality stay at New Star Hotel Hue.

Best wishes for your holiday.

Le Truong Nhat Khanh (Mr.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 16, 2013

The hotel is in a good location for the sights and relatively cheap.
The room had good facilities and was generally clean though some of the fixtures and fittings were showing signs of age.
The bathroom was also reasonably clean but smelt awful, a terrible smell coming from the drains, that came through into the bedroom. The loo was also blocked up too (shouldn't this have been noticed by previous guests / the cleaners?). I felt sorry for the poor young lady sent to address this with little more than a well-used plunger. Even after the loo was cleared, the smell persisted.
Breakfast was good, including plenty of Vietnamese options, which was great.
The staff were very pleasant and helpful, though at times it did feel as if you were being pounced on in an attempt to sell tours. A bit too much of the hard sell, certainly more so than the other places we stayed in Vietnam.
So, all-in-all OK, but certainly not as nice as the Holiday Diamond in Hue (where we stayed later and which was a remarkable little hotel).

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewStarHotel_13, Manager at New Star Hotel, responded to this review, March 18, 2013
Dear Mr. Chris,

Warmest greetings from New Star Hotel Hue!

Thank you very much for your valued review. It was a great pleasure having you with us.
We are truly apologize for the dissatisfaction caused.

Our management look at seriously on your review and take immediately action in order to help us deliver the best service. The hotel services manager, housekeeping & maintenance teams are working on the mentioned issue now .

We look forward to seeing you again soon for another enjoyable and quality stay with us.

Best Regards,

Le Truong Nhat Khanh (Mr.)
Sales & Marketing Online Manager
For General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vietnam
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 31, 2013

From DP MEIDINE from FRANCE.
Hello travellers, I stayed at New Star Hotel -HUE/VN 2 nites 04 -06 Jan. 2013.
About the Hotel: The Superior Room rate in this period id USD 35 NET included Brakfast, Room #301 was spacious, clean, beautiful with city view from Balcony. A/C run well. Breakfast was average for me. Area was Very quiet. Staffs were nice and helpful .
Very good location, by walking around I visited many stores / shops in many streets at ease with feeling of safeness. I highly recommend this hotel to every travellers , if you want the mid-range hotel with good price, New Star - HUE is the good hotel for holiday, business, couple, and also for solo.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank dongpho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewStarHotel_13, Manager at New Star Hotel, responded to this review, March 18, 2013
It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at our property, New Star hotel.

Thank you for choosing New Star Hotel Hue again. We trust your stay would be enjoyable and hope that you continue to support New Star Hotel for your lodging needs in the near future.

We are looking forward to serving you on your next trip.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Level 6 Contributor
299 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed January 17, 2013

Location of the hotel is very good. Near to Perfume River, Le Roy Street, restaurants, and night market. Rooms were very clean with comfy beds and bedding. Good air conditioning and plenty of hot water. Sound proofing was bad though. 2 lifts serving the rooms. Lift at the rear end is really tiny, can only accommodate 3 adults. Breakfast was decent with mostly Vietnamese dishes.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank arangemas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Ohio
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 4, 2013

We only stayed here one night during our tour. The room was spacious. Location is great. We were able to walk and explore the area by ourselves in the evening. We felt safe. It was close walking distance to the Perfume River. The pool area did not have any sun during the late afternoon so we did not spend much time there. The breakfast buffet was excellent. There was a good selection. Everything was fresh. It was our favorite breakfast during the tour.

  • Stayed November 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Annie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewStarHotel, Manager at New Star Hotel, responded to this review, May 9, 2013
Dear Annie,

Thank you very much for having taken a moment of your valuable time to write a review regarding your excellent experience at New Star Hotel Hue..

On behalf of the entire staff I would like to thank you very much for providing your wonderful comments.

We are delighted to read that you have enjoyed our good location, friendly staffs, excellent breakfast, spacious room to talk about us,

Feedback on how we do is extremely valuable to us, as we continue to strive towards improved services and facilities offered to our guests.

I trust we will see you again soon for another enjoyable and quality stay at New Star Hotel Hue.

Once again, thank you for sharing your experience and we look forward to welcoming you in the next time.

Best regards,

Le Truong Nhat Khanh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 7, 2012

Spacious clean rooms, view of the river, great buffet breakfast, a very friendly and helpful reception staff made our visit most pleasant. Hotel is minutes from the river , close to all activities and a short walk or river taxi ($1) to the Citadel.

Room Tip: Higher floor with river view.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alainwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Star Hotel

Property: New Star Hotel
Address: 36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 122 Hotels in Hue
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Star Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
For tourists in Hue wishing to choose a hotel in the heart of city, the New Star Hotel Hue is the perfect place, beautifully located on Chu Van An Street and within easy reach by foot of the various attractions the ancient capital has to offer. New Star Hotel Hue was opened in 2008. Together with the strong development of tourism in the city, our property has been built as three - star hotel equipped with modern amenities of international standard. Our team always strikes to offer our guests the best moments during their stays by the friendly service and high-quality accommodation. Destination: - Forbidden Purple City: 1 Km - Thien Mu pagoda: 3 Kms - Dong Ba Market: 1 Km - Tu Duc tomb: 4 Kms - Khai Dinh tomb: 4 Kms - Thanh Toan Tile Roofed Bridge: 6 Kms Other places: Bank: 1 Km Hospital: 1 Km Restaurants: 100 m ... more   less 
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