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“Average hotel, marred by poor customer service”

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Muong Thanh Holiday Hue Hotel
Ranked #50 of 122 Hotels in Hue
Reviewed February 10, 2013

Agree with earlier review. Don't have a great deal bad to say but haven't got anything good to say - its just average.

1 thing to note, do not use laundry services - absolute rip off. They don't have a price list in the room and when we asked about laundry they asked us to leave our washing in the room and they would collect. Didn't ask about prices as we thought it would be in keeping with prices in general in vietnam albeit probably a little more than using a laundry shop. We were completely shocked when our 1 small load of laundry was returned with a whopping bill of £50 and they didn't even do a complete job (my wife's top came back with a stain). Raised this at the front desk principally about the price and lack of published price list given that prices were so expensive, I was told I could have asked for a price list and there wasn't anything they could do to resolve the situation. We would have expected a little good will to at least meet us half way.

Became a little obsessed with looking at laundry prices in the subsequent hotels we stayed at, Gerbera's were at least double the price (even at 5 star hotel).

Would have given higher rating but this ruined our stay.

Stayed: January 2013, traveled as a couple
1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 - 232 of 502 reviews

Reviewed January 26, 2013 via mobile

The Gerbera hotel is in an excellent location in Hue. Rooms are clean and specious and the beds are very comfortable. The hotel rents out bicyclea for 2 USD a day, great way to explore the city. When my husband got sick, the staff was really helpfull and arranged for a doctor to come immediately. Any other request is no problem and they'll help you instantly. Value for money! Although I didn't become a fan of the band that plays on the terrace every night ;-)

  • Stayed: January 2013
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1  Thank Doortje026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

Very friendly staff however this hotel could use a bit more attention on the overall outside appeareance. Breakfast buffet average. Centraly located across the street from the Perfume river. Europeen style Café in the lobby.

  • Stayed: January 2013, traveled as a couple
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1  Thank denisYUL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013 via mobile

We had a pleasant stay here and were surprised at how great this hotel was.The rooms were big with a fantastic bathroom and balcony overlooking the perfume river.It was in a good spot (there's not too much to do but is close to restaurants) and the staff were friendly and helpful.It was very quiet and no one was ever in the bars which made you not want to be there either.Though they are trying with their free band and happy hour.The spa was relatively priced and the breakfast that wasn't included in the room was average.I would stay again!

  • Stayed: January 2013
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1  Thank ChipChop24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

The staff are so professional and capable at this hotel and we were made to feel very comfortable. Our room was gorgeous with a large, comfy bed, clean bathroom and a beautiful view of the river.

Breakfast was extensive, I can recommend the freshly made ommlettes.

The facilities are great, I wish the weather had been warmer as the pool looked very inviting.

Room Tip: The river view is stunning.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

Nothing much to write about this hotel. Not the best location, not the best of it's kind. I assume we could find better one in Hue.
the gym was closed at 8 PM, so was the pool.
Compairing with other hotels we experianced in our tour, this was just average.

Room Tip: maybe in another hotel?
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  • Stayed: December 2012, traveled with family
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1  Thank Nimrod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

In our two weeks in Vietnam we stayed in 5 star down to 2 star accommodation and I enjoyed my stay at the 4 start Gerbera the most. It doesn't have a flash pool area but the rooms are so comfortable, the breakfast is good, the staff are friendly and it's in a good location. I can't speak highly enough about our time at this hotel. Also there are great views of Hue from the rooms and the sky bar.

  • Stayed: January 2013, traveled as a couple
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4  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Muong Thanh Holiday Hue Hotel

Address: 38 Le Loi Street, Hue, Vietnam (Formerly Mercure Hue Gerbera)
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 122 Hotels in Hue
Price Range: $46 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Muong Thanh Holiday Hue Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
Muong Thanh Holiday Hue Hotel is a 110 contemporary-room hotel, located conveniently in the center of the city with a superb location by the river, the hotel provides an awe-inspiring panoramic view of the city of Hue, the picturesque Perfume River and Trang Tien Bridge from the hotel’s guest rooms. ... more   less 
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