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“Great”
Review of Indochine Palace

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Indochine Palace
Ranked #9 of 124 Hotels in Hue
Certificate of Excellence
Reviewed February 3, 2014 via mobile

I went here for a relaxing weekend with 2 of my friends. It was great! Great value for your money. The rooms are gorgeous. The pool chairs are super comfy. And the pool is clean and nice. The staff is friendly and very accommodating.

Stayed: February 2014, traveled with friends
1  Thank ElizabethJoySmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded February 15, 2014

Dear Ms. Smith

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff.

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 - 819 of 1,376 reviews

Reviewed February 2, 2014

We stayed in BEST WESTERN PREMIER Indochine Palace for 3 nights during the beginning of the Lunar New Year festivities 2014. It also was my spouse’s birthday. We have chosen the hotel after studying customer posts on the Tripadvisor and Agoda. And we did not regret our choice. The hotel is of an international 5* standard with all the expected amenities and facilities. The rooms are spacious and the quality of furniture, bed and linen are of a top standard. The hotel also offers a good quality breakfast in an impressive ground floor café. The bar in the lounge is just great – live chamber music plus an impressive list of drinks at very good prices (happy hour is from 4 pm till 10 pm!). However the most pleasant feature of the property is service offered by the Best Western staff – very professional and friendly. They arranged beautiful flowers, card and great cake for my spouse on her birthday, made booking for the best restaurant in the city and arranged a taxi. It was just awesome! The Assistant Manager Mr Dammika Navaratna personally ensured that everything was done in the best possible way and communicated to us dually so to address any our possible concerns or to attend to our needs.
And I should say that all the opulence we experienced there did not break out budget – it was priced very competitively.
All in all the experience was extremely positive. Well done Best Western! Thank you very much, all the great people work there who made our trip to Hue memorable and pleasant!

Room Tip: Higher floor rooms are great.
See more room tips
  • Stayed: January 2014, traveled as a couple
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2  Thank SergeDem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded February 15, 2014

Dear Mr. & Mrs. Serg

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff. Certainly this review will encourage our staff to continue doing better in the future

Also we are glad that Mrs. Serg & you enjoyed the, her birthdays arrangements.

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

An amazing hotel! We all felt it was like staying in a top quality Hyatt. The hotel got everything right for the 3 days we stayed. The staff were excellent and trained to a very high standard. The rooms were beautifully designed and spacious and wonderful bathrooms (and the most powerful shower i have ever had!). Great restaurant served top class cuisine at a sensible price. The live music in the cocktail lounge was top quality. If you are going to Hue this is the only classy hotel in the town. Hue was ok for a short break and we all looked forward to going back to the hotel after sightseeing. A must stay hotel!!!

Room Tip: The suites were amazing quality
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  • Stayed: January 2014, traveled with family
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1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded February 15, 2014

Dear Mr. Peter

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff.

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

This is a modern and well managed hotel. It seems to work like a well oiled machine, right from the front desk to room service, the restaurants and house keeping. My wife and I stayed in this hotel for two nights. We found the location to be convenient. Our check in and check out were handled quickly. We felt welcome. The rooms are spotlesslly clean, spacious, well furnished and boast comfortable beds. We used room service to order some food. The service was very quick and satisfactory.

Breakfast buffet did not lack anything one would want for breakfast. The breads, pastries and other baked goods were fresh. Plenty of fresh fruit to go with your eggs cooked to order. Hot coffee and teas to satisfy numerous taste were available. Excellent service was in evidence.
Had a chance to speak with the Hotel manager, a very pleasant and courteous gentleman. It was a pleasure to chat with him.

It was a pleasure to stay in this hotel.

  • Stayed: January 2014, traveled as a couple
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Thank curiousrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded February 15, 2014

Dear Sir/Madam

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff. Your review will certainly encouraging to our staff

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

Big and spotless rooms of unusual but very workable design. Superb breakfast. Staff invariably friendly and genuinely happy to help. Booked by travel agent for us. Enjoyed watching the Australian Open Finals on TV after days touring the city and tombs.

  • Stayed: January 2014, traveled as a couple
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded February 15, 2014

Dear Mr & Mrs James

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff.

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Rooms are good and comfortable.
The restaurant is very good, even though the wine is expensive.
The breakfast is superb.
There is a "kids room" : it's not a kid club, just a large room with some toys. It's OK to keep the little ones busy.
Staff friendly and helpful.

  • Stayed: December 2013, traveled with family
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Thank ftrigui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded January 30, 2014

Dear Sir/Madam

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff.

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

Beautiful large luxury Room!!!! Very nice decoration in the Lobby and Bar!
Live music in the bar ( Piano, Transverse flute, and Cello) just right for christmas!!
Breakfast was fantastic!! Very helpful staff!!
Anytime again!!!

  • Stayed: December 2013, traveled as a couple
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1  Thank HildegardKaarst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this reviewResponded January 30, 2014

Dear Sir/Madam

Thank you for staying at the BEST WESTERN PREMIER Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have thoroughly enjoyed your stay and we are glad to learn that you experienced our comforts, facilities and services offered by our staff.

Whilst thanking you for your patronage, we look forward to seeing you again to indulge you with more of our BEST WESTERN PREMIER Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Indochine Palace

Address: 105A Hung Vuong Street, Hue 47000, Vietnam (Formerly BEST WESTERN PREMIER Indochine Palace)
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hue
#1 Luxury Hotel in Hue
#4 Spa Hotel in Hue
#6 Family Hotel in Hue
#7 Romantic Hotel in Hue
Price Range: $102 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Indochine Palace 5*
Number of rooms: 222
Official Description (provided by the hotel):
Surrounded by the lush exotic garden, INDOCHINE PALACE has set an outstanding landmark in Hue with new standards of excellence. This world class hotel is designed to appeal to the affluent, up-market leisure and business travellers with excellent facilities offering for MICE (meetings, incentives, conferences, and exhibitions). Its luxuriously appointed rooms are spacious starting from 35sqm, highlighted by its 42-inch plasma television and a new generation open bathroom concept. The cosmetics and toiletries carry the exclusive Indochine Palace fragrance. The graphics on every item in the room, from the matchboxes to the in-room dining, reflect the attention to detail that Indochine Palace has paid to all its services and facilities. Most of these items and many other touches are good keepsakes by which you can remember the Indochine. Should any of these items catch your fancy and you wish to keep them, please contact the Gift shop at L'Arcade for assistance. ... more   less 
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Also Known As:
Best Western Premier Indochine Palace Hotel Hue

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