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“A very grand and friendly hotel - everything we needed and more”
5 of 5 bubbles Review of Indochine Palace

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Indochine Palace
Ranked #11 of 121 Hotels in Hue
Southampton
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A very grand and friendly hotel - everything we needed and more”
5 of 5 bubbles Reviewed March 15, 2013 via mobile

Rather overwhelming at first so large and quiet. Not possible to walk to attractions but hotel very obliging organising taxis

We ate a fabulous meal both lunch time and evening - service impeccable. Good atmosphere in the evening with fun singers.
Pool excellence and we really enjoyed our stay thank you

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GillySouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, April 5, 2013
Dear GillySouthampton

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are glad that you have enjoyed our food, swimming pool and entertainment during your stay.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
ardm@bwp-indocinepalace.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Melbourne
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

This is a large hotel, very modern with a lovely pool and the rooms are very pleasant with good outlook. The atmosphere is cold. By this comment I mean there seems to be a lack of staff and smiles are rare. I also found that their English comprehension and language skills were not good but I believe that the staff are receiving English lessons so this should improve. Very large public areas also don't add to the warmth of this hotel.

The rooms are of a reasonable size but absolutely no cupboard or storage area. A small hanging area but nothing else. Had to live out of my suitcase for three days as nowhere else to put clothes. The bathroom is part of the bedroom with the hand basin on full view and a separate glassed shower/bath area and glassed toilet area. Modern but to me I would prefer a proper closed bathroom. I was travelling with a friend so found the lack of privacy inconvenient.

The gardens were lovely with a really beautiful miniature village. You should explore this during your stay.

A good buffet breakfast as one would expect in a 5 star hotel.

It is not in the centre of the shopping or restaurant area so be prepared for a good 10 to 15 minute walk to where the activity is. Taxis are available and not expensive.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MelbourneMelbournian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, April 5, 2013
Dear MelbourneMelbournian

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and your personal opinions, and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you have enjoyed our rooms, swimming pool and the breakfast spread. We highly appreciate your views about the staffs English language abilities and lack of warmth. Concerning to this we are carrying out in-house training programs to improve English and special programs to involve all staffs to be part of hospitality culture.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, TX, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

The Best Western Premier in Hue has to be one of the most impressive hotels I have ever stayed at. The rooms were spacious and well appointed. The staff was over the top friendly (American's get nervous when a stranger is that friendly). While we were there it rained and they had to close the pool because of the acid rain. That said the hotel was still fabulous and gorgeous. The breakfast was amazing-this many months later I still think about it. They truly catered to every need we had.

Room Tip: The view on the main entrance side was the best.
See more room tips
  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, March 31, 2013
Dear Jodie U

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

We are delighted to know that you enjoyed your stay with us and at the same time we regret that you were unable to use our beautiful swimming pool due to the nature's reactions. We highly appreciate your touching points regarding the staff and the services offered by them and glad you carried wonderful memories of a beautiful breakfast spread.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed March 4, 2013

First class hotel, members of staff were extremely professional and helpful. Let down a little bit because the grounds and the outside fabric of the hotel were not as well maintained as they could be which made it appear to be a bit shabby on the outside. The interior however was a different story. The interior of the hotel was very clean and well managed, the room was very big and well-appointed, stylish whilst keeping important functionality.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lanerope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, March 6, 2013
Dear Lanerope

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

It is heartening to learn that you have thoroughly enjoyed your stay and experienced the facilities and services offered by our staff. We highly appreciate your touching points regarding the staff and their professionalism.

We also appreciate your personal views regarding the appearance of the hotel from outside view. This will be taken into consideration and plan to uplift the face of the hotel.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
ardm@bwp-indocinepalace.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

Absolutely fabulous hotel, rooms spacious and very comfortable, staff exceptionally helpful and friendly. Breakfast has a good choice of international food. Dinner has a good choice of dishes. You can walk to some of the sites

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindah49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, March 6, 2013
Dear lindah49

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

It is heartening to learn that you have thoroughly enjoyed your stay and experienced the facilities and services offered by our staff. We highly appreciate your touching points of many aspects.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
ardm@bwp-indocinepalace.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

Only there one night and toured the city but the hotel was great
hotel arranged it in advance plus car to Hoi An
the manager was particularly helpful Mr Navaratna
Ask for a room not on the highway side

Room Tip: ask for a room on the quiet side away from highway
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apchelse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, March 6, 2013
Dear apchelse

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

It is heartening to learn that you have thoroughly enjoyed your stay and experienced the facilities and services offered by our staff. I take this opportunity to personally thank you for commenting on me.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
ardm@bwp-indocinepalace.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auck
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 19, 2013

Brilliant hotel - lovely staff - incredibly friendly and helpful - hotel and rooms are gorgeous. We paid only $100Us (internet booking) and this was the best value hotel from our whole trip. Or room had a great view and the decor was amazing and the room very very clean. Big deep bath was a real treat after previous more 'budget' accomodation. Very highly recommended.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwi008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dammika N, Rooms Division Manager at Indochine Palace, responded to this review, March 6, 2013
Dear Kiwi008

Thank you for staying at the Best Western Premier Indochine Palace, Hue, and we very much appreciate your words of praise and would thank you for taking time to share them on TripAdvisor.

It is heartening to learn that you have thoroughly enjoyed your stay and experienced very well the facilities, services offered and the comforts. Your touching points of many aspects is well appreciated, including the services offered by staff and cleanliness.

Whilst thanking you for your patronage, we look forward to seeing you to indulge you with more of our Best Western Premier Indochine Palace hospitality, when you visit us again in the near future.

Dammika Navaratna
Rooms Division Manager
ardm@bwp-indocinepalace.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Indochine Palace

Property: Indochine Palace
Address: 105A Hung Vuong Street, Hue 47000, Vietnam (Formerly BEST WESTERN PREMIER Indochine Palace)
Location: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hue
#3 Luxury Hotel in Hue
#5 Spa Hotel in Hue
#7 Family Hotel in Hue
#8 Romantic Hotel in Hue
Price Range (Based on Average Rates): $
Hotel Class:5 star — Indochine Palace 5*
Number of rooms: 222
Official Description (provided by the hotel):
Surrounded by the lush exotic garden, INDOCHINE PALACE has set an outstanding landmark in Hue with new standards of excellence. This world class hotel is designed to appeal to the affluent, up-market leisure and business travellers with excellent facilities offering for MICE (meetings, incentives, conferences, and exhibitions). Its luxuriously appointed rooms are spacious starting from 35sqm, highlighted by its 42-inch plasma television and a new generation open bathroom concept. The cosmetics and toiletries carry the exclusive Indochine Palace fragrance. The graphics on every item in the room, from the matchboxes to the in-room dining, reflect the attention to detail that Indochine Palace has paid to all its services and facilities. Most of these items and many other touches are good keepsakes by which you can remember the Indochine. Should any of these items catch your fancy and you wish to keep them, please contact the Gift shop at L'Arcade for assistance. ... more   less 
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Also Known As:
Best Western Premier Indochine Palace Hotel Hue

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