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Ho Chi Minh City
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Traveler rating
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All reviews rooftop bar free mini bar ben thanh market steam room high tea complimentary afternoon tea street food market special thanks western breakfast no window nice hotel a wonderful stay war museum independence palace sister hotel within walking distance location is excellent
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23 - 28 of 739 reviews
Reviewed 4 weeks ago

Great breakfast, location, and rooftop bar. One of the best hotels I have stayed in Vietnam. The only down side was the reception staff were all very unfriendly, while the rest of the hotel staff was delightful. Ali was especially helpful, kind, and took genuine interest in making sure our stay was comfortable!

Date of stay: January 2020
Trip type: Traveled with family
Thank Bamb00kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Bamb00kid

I would like to sincerely thank you for choosing Alagon Zen Hotel as your accommodation during your visit to Ho Chi Minh City!
We are pleased to know that you had an enjoyable stay with us, especially the great breakfast, rooftop bar, and good location. Your feedback means a lot to us.

However, I would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department and we also make a whole investigate for better improvement.

Thank you for choosing our place. We look forward to welcoming you back on future

Warm regards,

Huy Max
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This hotel has hands down the most relaxing atmosphere i have ever tried: their rooftop is amazing. I could live here if they would let me lol. Also the staff is so polite. Try the ‘Imperial Eggs Porridge’ for breakfast

Date of stay: January 2020
Trip type: Traveled with friends
Thank thomasdU1882AP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear ThomasdU1882AP

it is a pleasure to read your marvelous comment.

I am delighted to learn that you had an enjoyable stay and that you were satisfied with our high service standards. We thank you for being such wonderful guests in The Alagon Zen Hotel and are looking forward to have the pleasure of welcoming you again to your home away from home.

Once again, thank you and on behalf of the entire team.

Warm regards,

Huy Max
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Our first taste of Vietnam was our stay at Alagon Zen and it certainly left us with high expectations for the rest of our time in Vietnam. The hotel was very relaxing, clean and well located being just a 2 minute walk from the markets. The décor was beautiful and our floor even had a running fountain. The staff accommodated all of our requests with fantastic customer service. In particular we needed vegetarian meals and they went above and beyond to ensure we had a good range to choose from. Two of our amazing young waitresses from the roof top bar made sure we had everything we needed and our house keeper always smiled cleaned our rooms to perfection. Another one of our favorite staff members was Chung (our bell man). He was very happy, welcoming and extremely helpful. He is a beautiful person and a great asset to the hotel. Our only request would be to have more lighting to the room, but overall when we go back we would definitely stay at this very lovely hotel again.

Date of stay: January 2020
    • Value
    • Location
    • Service
Thank TomTam_TheTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear TomTam_TheTravellers

Thank you for the great review of our hotel! We are glad that you enjoyed your stay.

I am absolutely thrilled that you found your stay a wonderful experience, and to hear you were extremely pleased with our services delivered by our team.Specially Mr Chung Our bellboy

Your feedback is greatly valued and much appreciated. I will make sure to share your comments with the entire team. It was indeed a pleasure having you as our guests.

We are very much looking forward welcoming you back again anytime your travels bring you to Ho Chi Minh City.

Warm regards,

Huy Max
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stayed at the Alagon Zen for one night in January 2020. The hotel was conveniently located, clean, and comfortable with a very good breakfast. In particular Max, Antony, and Jaden made a late check-in and late check-out work to accomodate our travel schedule, which was much appreciated. Would recommend!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank benbJ3877TY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear BenbJ3877TY

It is a pleasure to hear that you enjoyed an excellent Alagon Zen Hotel hospitality experience.Max, Antony and Jaden are truly heartened to receive your special mention.We appreciate all your positive feedback on our prime location, room interior as well as our team's warm hospitality.

Together with the rest of the team, we look forward to welcoming you back for more memorable hospitality experiences whenever you return to Saigon.

Best regards,

Huy Max
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great everything. 6th hotel in the city and has by far been the best hotel I have come across in the city. David, the manager, was very welcoming and accommodating. We had some travel mishaps, not caused by the hotel, and he went above and beyond to help us out and also offer us some things. Amazing staff throughout and always smiling. Incredible steam room, best we have ever been in. Sauna is also very nice as well as the cold plunge pool(very rare to have). Nice open air gym with the essentials. Great room with an amazing sized bed that could fit probably 23 people on. Best upper mid range hotel in the city!

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank kinh2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre313, Người quản lý at Alagon Zen Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear Kinh2020

It is a pleasure to hear that you enjoyed an excellent Alagon Zen Hotel hospitality experience.David is truly heartened to receive your special mention.We appreciate all your positive feedback on our prime location, room interior as well as our team's warm hospitality.

Together with the rest of the team, we look forward to welcoming you back for more memorable hospitality experiences whenever you return to Saigon.

Best regards,

Huy Max
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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