I booked this hotel by having a friend who lives in HO CHI MINH City scope it out ahead of time without reading online reviews. That was a terrible mistake. My American friends have warned me about their bad customer service but I did not take caution because it was too late.
The rooms are clean and comfortable. But the customer service at the reception desk and hotel restaurant is beyond describable. They gave an excuse for everything you asked. For example because there are no printers anywhere within 10 blocks of this hotel I asked them kindly if I could use their printer to print out a word document and their excuse was their computer is not connected to the internet with the printer. It's a hotel and they receive international customers but they don't use a printer with a computer that connects to the internet?! That's a little absurd and outragious!
Also, they demand a tip everytime someone opens a door for you or greets you even. They just stand and wait until you pull some US dollars out.
Outside the hotel are a million beggars and children selling worthless things and the hotel management does not prohibit this. If you give money to one person a swarm of others come tugging on the corner of your shirt relentlessly until you are surrounded and trapped. This threatened our safety.
Above all I don't recommend staying at this hotel for the rate you have to pay. There are far better and more pleasant ones in the city to chose from.
Conclusion: TERRIBLE CUSTOMER SERVICE
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- Also Known As:
- Lan Hotel 2