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All reviews mr phu trung nguyen coffee ben thanh market door man breakfast variety check in was easy stayed days nice hotel great position front desk staff choose this hotel city hall post office walking distance war museum laundry service tourist attractions
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Reviewed September 11, 2019 via mobile

Have just spent three nights in this hotel, and overall was not impressed. Booked as part of a tour with Asia Vacation Group.
My friend and I changed rooms twice when we arrived due to really bad smells, water puddles on the floor from a leaking window, and an uncomfortable fold up bed offered in one room option.
Our final room was adequate - just. Still had some bad odour, which reception blamed on poor drainage in Saigon. No bedside lights, no bedroom mirror, too few power points, small bathroom with too few towel rails or hooks.
Housekeeping service was lacking, with soap and toilet paper not replaced. Had to ask twice at reception to get more toilet paper.
The buffet breakfast was fine, but have had better. Constantly had to ask for fruit and other items to be replenished.
The location is excellent but would not recommend this hotel despite that.

Date of stay: September 2019
Trip type: Traveled with friends
Thank 573maggiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavenderHotels, Manager at Lavender Boutique Hotel, responded to this reviewResponded 3 weeks ago

Dear 573maggiem,

Thank you for staying with us and posting your review.

Allow us to apologize for the shortfalls that occurred during your stay, and disappointed to read that we team did not action your requests and comments during the stay.

We have noted the feedback and please rest assured that we shall work on it to improve our offering and services.

We trust that we will have the opportunity to serve you again in the near future.

Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019 via mobile

Great little hotel in Saigon. Near the market and good restaurants. Staff are ok. Breakfast is ok. The rooms are good. We are on the 8th floor with a great view. The bed is very creeky and noisy. Apart from that a good clean hotel.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Richo1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavenderHotels, Manager at Lavender Boutique Hotel, responded to this reviewResponded August 24, 2019

Dear Richo1803,

I would like to thank you for taking the time to write your positive review. We are delighted to know that you enjoyed your stay with us and liked our facilities and services.
Thank you very much for appreciating the good location of the hotel and great view.

We certainly look forward to welcoming you back on your next visit in Saigon.

Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019 via mobile

Great location, really pleasant room but the thing that makes this such a good place to stay are the staff. The receptionists are incredibly helpfull, friendly and kind when we stay here. I remember a lady, her name is Ivy, she always smile when help us, she take care us a lot so we feel very comfortable and happy. Next time, when we comeback Vietnam, I still choose this hotel.

Date of stay: May 2019
Trip type: Traveled with family
Thank Shindo_hieu_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavenderHotels, Người quản lý at Lavender Boutique Hotel, responded to this reviewResponded May 7, 2019

Dear Shindo_hieu_123,
Thank you so much for your chooing us and taking time for sharing your sincere feedback.
We will share this comment with our team. It would be a great motivation for our staff to bring the best service for all guests staying at our hotel.
We are so thrilled that you really enjoy your stay. Looking forward to be your choice again in the future.
Thank you and best regards.

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Reviewed May 2, 2019 via mobile

Receptionists gave me a heart-warming welcome,hence making all the following services satisfying. Directions and guidance for local discovery were given kindly when needed. Room serving was also done well.

Date of stay: April 2019
Trip type: Traveled on business
Thank Lac T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavenderHotels, Người quản lý at Lavender Boutique Hotel, responded to this reviewResponded May 7, 2019

Dear Lac T,

Warmest greeting from Lavender Boutique!

We are happy to know that overall you enjoyed staying with us. We appreciate your comment regarding the staff was very friendly.

Thank you very much and I assure that it is always our pleasure to welcome you back to the hotel again.

Best regards,

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Reviewed April 30, 2019

We booked two connecting rooms 6 month in advance and paied for it for three kids and two adults. When we got to the hotel we got two separate rooms wit only 4 beds. We were charged for an xstra bed allthough we allready had paied for 5 persons! the staff was rude and not very helpfull.
The room vere porely and dirty.we could smell cigarettes smoke from the next door room. The breakfast was unsatisfactory. I would never recomment this hotel to anyone. mainly because of the arrogant staff og bad handeling of our problem!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Stine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavenderHotels, Người quản lý at Lavender Boutique Hotel, responded to this reviewResponded May 7, 2019

Dear Stine L,
Thank you so much for your taking time to share your comment. Firstly, we would like to apologize about any inconvenience that caused to you. Perhaps, there was a misunderstanding between with you and your tour agency. We actually received your original bookings only 02 rooms without any extra beds. Thats why our receptionist charge you an extra bed as our hotel policy. They are try to explain what in the bookings. We address this problem with our team to avoid it.
Thank you so much for your choosing us.
Your sincere.

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