My fiancee and me had booked a delux room from 27th december 2008 to 3th january 2009. The hotel had confirmed our booking.
Unfortunately my aircraft with China Southern was delayed from Bejing, so I got stocked 24 hours in China. That did we arrived 24 hours late to the hotel. When we arrived I told them I was sorry, and that I of course would pay for the day we did not use the room. But they told me they had given my room to someone else since I did not arrived at time.
I showed them the confirmed paper from the hotel, and that they had my phone number, my pay guarantee and that the rules say if I not showed up, I had to pay for the room anyway.
Then they asked me if I was married to my fiancee, wich I was not until 14 days later. Then he told me she would not be welcome to stay together with me in my room since we was not married yet.
I asked if he always ask couples if they was married, but he would not answer me.
I did not get my room at all, so I found another hotel.
I have been travelling a lot all over the world, but this way to treat a custumer is realy bad.
I do not recomand this hotel at all.
Rolf and his wife.
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