It took the general managers slick customer service skills to avert my popping a gasket at the reception desk when checking out. They had decided to charge my card for an extra half day for an early check in, which I had not been made aware of by the staff. the reception clerk was so adamant this had been cleared with me when I checked in, that I thought she might start arguing with the manager when he was trying to avoid a scene in not applying this charge on us. Anyway a credit note was provided (however no repayment yet made!!)
The apartments are spacious and offer all the expected amenities, but everything just appears a little tired and placed. in comparison to Marriott's serviced apartments across the far east, these look a little second rate, and I am sure they would like to see themselves compete more closely (considering the pricing is quite close)
- Official Description (provided by the hotel):
- Indulge in the pleasures of a private Ho Chi Minh City serviced apartment designed for the discerning executive and international family. A refreshing alternative to a hotel, Somerset Ho Chi Minh City offers a resort-style retreat in the city centre with elegant and spacious apartments. Ideal corporate housing for business travel, project assignment and relocation, the extensive services and facilities complement the comfortable ambiance and modern amenities. In addition to Somerset Ho Chi Minh City' friendly staff who are always ready to help with local knowledge, a wide range of social and cultural activities are specially organised to help residents settle in and understand the local customs. Somerset Ho Chi Minh City even has a Cubbies Kids Club to pamper the little ones with exhilarating and inspiring activities. Located in the business and shopping district (District 1), the residence is conveniently close to business destinations, consulates, shopping centres, the Botanic Gardens, and a wide variety of dining and entertainment. You can enjoy the dynamic city life on business or leisure while living in the spacious elegance of these private residential apartment accommodation in Ho Chi Minh City. The property is currently undergoing renovation work until further notice. Renovations will be carried out on weekdays only, from 8:30 am - 12 pm and 1 pm - 5:30 pm. ... more less
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- Also Known As:
- Somerset Ho Chi Minh City Hotel Ho Chi Minh City