I like this hotel. I stayed here a couple of years ago. Decided to return again this time even though there were some problems on the first visit. It really has so much going for it.... I am a forgiving person...BUT!! Same as last time...problems with the air-conditioning.
I booked a deluxe room and I got my high floor with the view of the park....(no balcony for deluxe rooms). Reception told me it was a new room...and it did look smart...but the air-con was useless!! A/C is supposed to dry the rooms out...not work like fans...otherwise I would book a room with a ceiling fan and pay half the price.. I remember having the same problem a couple of years ago and so decided to check it before I unpacked. Reception told me to wait for 15 mins until it cooled down. Living in Greece, I know that if air-con works properly then you can feel the difference within a few minutes. The machine was working but just blowing air out so literally you had to stand beneath it....to feel anything...other than you would have with a fan on. They changed my room...and I had exactly the same problem in the next room. It was late and I came down and spoke to reception.....they confirmed with management that I would be upgraded to a junior suite. By that time, I couldn't care less just as long as the room was as cool as their lobby.
Thankfully, the suite did cool down within a few minutes. The actual suite did look a bit shabby and not as nice as the original deluxe room but there was more space to spread out...even though I did not use the lounge section. I did like the fact that it had a balcony and wi-fi worked fine.
The bell boys and staff were very helpful and the laundry service is excellent. Location is excellent and the open space in front of the building is great.....No other complaints...just fix your air-con please!!!!