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All reviews opera restaurant lam son martini bar park lounge beautiful hotel pool area is luxury hotel vietnamese food nice pool breakfast buffet busy city central location the heart of the city post office saigon concierge gym
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Reviewed 3 weeks ago via mobile

For one single reason it should be the best hotel in Ho Chi Minh City- it’s people.
We stayed here for two nights from 22/1-24/1 during our visit to Ho Chi Minh City. This hotel is old, classy and expensive. Sometimes one can get damp smell probably from the carpet but otherwise the hotel is very well maintained. The interior and architecture smells class . The best part is the people who run this hotel- starting from the door man to every one are so helpful and kind.

The location of the hotel is absolutely central and one can almost walk to several restaurants, shops and markets. The bar, lounge and restaurants in the hotel are classy and high quality.
Wouldn’t think of staying anywhere else if I am in Ho Chi Minh City next time.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Shib32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHSaigonVietnam, Marketing Communication Executive at Park Hyatt Saigon, responded to this reviewResponded 2 weeks ago

Dear Shib32

Good morning from Park Hyatt Saigon,

Thank you very much for your kind comments. At Park Hyatt Saigon, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. We are very honored to welcome you to our hotel and delighted that our services have been helpful to make your stay more enjoyable. Your review will motivate us to strive harder for providing the best service for our customers.

We thank you once again for visiting us and look forward to welcoming you back soon.

Best regards,
Song Thu Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

My wife and I just completed a four day stay and I was sad to leave. From the moment we pulled in the staff was attentive, kind, and went out of their way to take care of all needs. The hotel and grounds are immaculate which and we could not have been more comfortable. The location is the best we’ve enjoyed in our 4 stays in Saigon as you are within a very short walk to food, both street and restaurant, shopping, both high and lower end, and the Opera House. The restaurants were fabulous as well especially Square One which boasts impeccable service along with fabulous cuisine. Management is always available and approachable and asked how everything was going with our stay every time we saw them. Currency exchange at the front desk had great rates and the concierge was wonderful. Transportation was the easiest we’ve had to date with a cab always waiting on the street outside the hotel and ready if you aren’t using Grab. One important thing to note if you are considering staying is that we didn’t hear a single horn or beep beep from our garden view room which is extremely rare in a city of this size. As a fairly light sleeper that is important to me. We moved hotels which was pre planned and paid for but will be heading back soon to finish the last few days of our vacation at this beautiful property. Thank you Park Hyatt staff for making our first four nights in Vietnam so memorable.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank jmapstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHSaigonVietnam, Marketing Communication Executive at Park Hyatt Saigon, responded to this reviewResponded 3 weeks ago

Dear jmapstravels,

Good morning from Park Hyatt Saigon,

Thank you very much for your kind comments. At Park Hyatt Saigon, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. We are very honored to welcome you to our hotel and delighted that our services have been helpful to make your stay more enjoyable. Your review will motivate us to strive harder for providing the best service for our customers.

We thank you once again for visiting us and look forward to welcoming you back soon.

Best regards,
Song Thu Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Nice property and rooms. Great location. Excellent, friendly staff.

Pros:
1) Staff is very friendly and helpful.
2) Location
3) Breakfast buffet
4) Pool is nice
5) Gym is decent
6) Value

Nuetral:
1) Other restaurant meals in the hotel. Just so-so and a bit pricey.

Cons:
1) No gift shop of place to buy a snack. Have to walk like over a block to buy a bag of chips.
2) Towels are ridiculously large. Not a big deal. Just strange.

Room tip: Face garden for a quiet room
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank ATLAS313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHSaigonVietnam, Marketing Communication Executive at Park Hyatt Saigon, responded to this reviewResponded 3 weeks ago

Dear ATLAS313,

Good morning from Park Hyatt Saigon,

Thank you very much for your kind comments. At Park Hyatt Saigon, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. We are very honored to welcome you to our hotel and your review will motivate us to strive harder for providing the best service for our customers.

We thank you once again for visiting us and look forward to welcoming you back soon.

Best regards,
Song Thu Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Taking my family for Sunday dinner here as outside guest. A very delicious Wagyu Beef for my main course is a perfext choice. My parents do like it. I’m also impressive with warmly staff - Uyen at Opera restaurant

Date of stay: January 2020
Trip type: Traveled with family
Thank CK6688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHSaigonVietnam, Marketing Communication Executive at Park Hyatt Saigon, responded to this reviewResponded 4 weeks ago

Dear CK6688,

Good afternoon from Park Hyatt Saigon,

Thank you very much for your kind comments. At Park Hyatt Saigon, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. We are very honored to welcome you to our hotel and delighted that our services have been helpful to make your stay more enjoyable. Your review will motivate us to strive harder for providing the best service for our customers.

We thank you once again for visiting us and look forward to welcoming you back soon.

Best regards,
Song Thu Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Stayed at the Park Hayatt in Saigon and had a great time Hotel was great, service was outstanding. The hotel was met our needs exceptionally well. The hotel is centrally located to all the key tourist attractions and was a great value for the money. The hotel breakfast buffet was exceptional as well.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Tim-Ilona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHSaigonVietnam, Marketing Communication Executive at Park Hyatt Saigon, responded to this reviewResponded 4 weeks ago

Dear Tim-Ilona M,

Good afternoon from Park Hyatt Saigon,

Thank you very much for your kind comments. At Park Hyatt Saigon, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. We are very honored to welcome you to our hotel and delighted that our services have been helpful to make your stay more enjoyable. Your review will motivate us to strive harder for providing the best service for our customers.

We thank you once again for visiting us and look forward to welcoming you back soon.

Best regards,
Song Thu Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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