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“Service with a smile.”
Review of Park Hyatt Saigon

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Park Hyatt Saigon
Ranked #3 of 465 Hotels in Ho Chi Minh City
Reviewed November 27, 2013

The expectation is good service and great facilities - which we got but as in most places the wonderful staff make all the difference! Everything from food to rooms was as expected - lovely- but the staff stood out in their personal approach, friendliness, attention to detail, commitment to their roles....they were perfect. I travelled with my 86 year old mum who found their attentiveness just wonderful - she fell in love with Vietnam there and then. We stayed several nights and enjoyed chatting with the aussie chefs and one of the managers, Leon, also an aussie.
Will definitely stay there again.

Room Tip: Rooms overlooking the pool area have a lovely view.
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  • Stayed: October 2013, traveled with family
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Thank 351BC351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Executive Assistant Manager at Park Hyatt Saigon, responded to this reviewResponded December 1, 2013

Dear 351Brenda351,

We're thrilled that you had such a wonderful experience at Park Hyatt Saigon. Extending authentic hospitality is one of our main objectives and happy we were able to make your Saigon stay a more enjoyable one. Please don't be a stranger and we look forward to welcoming you back soon.

All the best,
Linton Borthwick
Executive Assistant Manager

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1,363 - 1,369 of 2,466 reviews

Reviewed November 27, 2013

After a disappointing stay in Princess D'Annam Resort we decided to come back to Saigon as we already spent one night here. Park Hyatt was very good in the beginning and continues on the same level during the second stay. Very welcoming and professional staff who knows what they are doing, hotel offers facilities as one would expect with this calibre hotel and perfect location in center. Nice pool area almost for private use and good standard gym. We are very pleased to this what is said to be best in Saigon. If returning would come back here no doubt.

Stayed: November 2013, traveled as a couple
Thank Kari A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this reviewResponded December 1, 2013

Dear Kari A,

Greetings from Park Hyatt Saigon! Thank you for sharing this wonderful review of your recent stay. We take great pride in showcasing our Hyatt hospitality and grateful you enjoyed your time with us. Please feel free to reach out should your require any further assistance and hope to welcome you back one day soon.

Sincerely,
Leon Mendels
Front Office Manager

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Reviewed November 26, 2013

we stayed in park hyatt hotel for 3 nights.All staff were very nice and wonderful.
i love the spa room and steam room.
there was a problem ,room are abit noisy,can hear thought from other room,when they open the door.make us a weak :(

  • Stayed: November 2013, traveled as a couple
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1  Thank 38shara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

Overall a fantastic hotel. Furnished in a neo-colonial style, the hotel is immaculate and has a great foyer, funky pool area along with numerous dining & bar options. The breakfast is exceptional with both Western and Vietnamese cuisine on the menu. Location wise, it's at the center of all the action - really an icon in the middle of the city. The pool staff were absolutely exceptional, and so were the dining and front staff.

However, we did try to contact the concierge to find us a place to get kopi luwak, a vietnamese coffee delicacy, on no less than two occasions. Waiting for 2 hours we got no answer and no call back. Sure I get the concierge can get busy, but spending $400 for one night my expectations are that this should be a pretty routine request. If only for this one lapse I'd give this hotel 5 stars easily.

Room Tip: try the vietnamese subs for breakfast.
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  • Stayed: November 2013, traveled with friends
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Thank jurajfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

Stayed there for business travel. It was a signature experience, as the venue itself makes a difference staying in Saigon. The Hyatt is still the #1! The breakfast is delicious ad the pool area is to relax after a busy day in the noisy and vibrant streets of Saigon! Didn't visited the Spa, anyhow a friend said it's worth a visit as well!

Room Tip: choose a room towards the pool not streetside. If you like swimming, choose a room on 3rd floor with...
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  • Stayed: November 2013, traveled on business
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1  Thank Glencheck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Executive Assistant Manager at Park Hyatt Saigon, responded to this reviewResponded November 24, 2013

Dear Glencheck,

We appreciate your feedback on your most recent stay at Park Hyatt Saigon. We're ecstatic to hear you took advantage of the hotel facitlities and amenities. We believe that our guests should have an oasis to turn too and hope you'll be able to experience our Xuan Spa on your next visit. Please feel free to reach out should you require any further assistance and we look forward to welcoming you back.

Sincerely,
Linton Borthwick
Executive Assistant Manager

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Reviewed November 23, 2013

Great location in the middle of the historical area of town with wonderful restaurants and all the places you want to see. Service was incredible. Helped us in so many way to include opera tickets and restaurant reservations. Breakfast buffet was wonderful. Rooms were very comfortable.

Agree with others the price was high but we changed our dates because of Tyhoon Haiyan and they were accomodating and then we were charged full rate for two extra days.

Don't miss CuChi tunnels and the War Remembrance Museums. Opera is a fun evening with local Vietnam production that was well done.

Saffron and Ciao Bella restaurants are both are close by and have phenomenal food and service for very reasonable prices

  • Stayed: November 2013, traveled with friends
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Thank clarkelovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Marketing Communications Manager at Park Hyatt Saigon, responded to this reviewResponded November 24, 2013

Dear clarkelovetotravel,

It is with great pleasure to hear that you enjoyed your stay at Park Hyatt Saigon. Accommodating guest requests and extending genuine hospitality is our top priority. We're thrilled to have been a part of your Saigon experience and hope to welcome you back in the near future.

Sincerely,
Jenny An
Marketing Communications Manager

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Reviewed November 23, 2013

we had 5 nights at the Park Hyatt . Rooms were very good, service excellent , with a good choice of on site restaurants. Lovely outdoor pool and a good fitness centre. i have no hesitation in recommending this hotel

  • Stayed: November 2013, traveled on business
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Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this reviewResponded November 24, 2013

Dear peter s,

Thank you for taking the time to write a reivew of Park Hyatt Saigon. We are absolutely delighted that you made use of the facilities and pointing out the convenience of our hotel location. The team and I look forward to your return one day soon.

Warmest regards,
Leon Mendels
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Saigon

Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ho Chi Minh City
#3 Family Hotel in Ho Chi Minh City
#3 Luxury Hotel in Ho Chi Minh City
#3 Spa Hotel in Ho Chi Minh City
#4 Romantic Hotel in Ho Chi Minh City
Price Range: $284 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 245
Official Description (provided by the hotel):
Park Hyatt Saigon enjoys a prime location on the city’s most famous square, overlooking Saigon Opera House, and within walking distance of the most popular cultural and historical attractions. The elegant, French colonial-style hotel houses 245 guestrooms and suites, redefining urban luxury with its sophisticated design, handcrafted details and modern-day comforts. World-class bars and restaurants include Opera, offering authentic Italian cuisine; Square One, serving both Vietnamese and Western dishes; Park Lounge, specialising in afternoon tea; and 2 Lam Son, one of the city’s top nightlife destinations. Residential-style meeting venues at Park Hyatt Saigon—the first of their kind, in the city—include the Pool House with a private barbecue area; and the Guest House featuring a show kitchen. For the ultimate in relaxation and rejuvenation, tranquil Xuan Spa offers wellness treatments inspired by traditional Vietnamese beauty rituals and ingredients, as well as a well-equipped fitness centre and elegant outdoor pool. The dedicated team at Park Hyatt Saigon provide warm, discreet and dignified service to those seeking relaxed, personalised luxury. ... more   less 
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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