Look, this is the best hotel in Saigon by a long shot, don't get get wrong. Facilities service etc--all tops. But something really stupid happened here which makes this 1 star review necessary because frankly you're only as good as your weakest link and they have a big one.
My friend decided on the spur of the moment to visit me in Saigon, she lives in Hanoi. So she flew down on a Friday night and right from the airport we went out and had a dinner drinks etc. She needed a place to stay so naturally I suggest my hotel. That's when it all went wrong wrong wrong. We rolled into the hotel around 1am and went up to my room and we were watching some TV, unwinding, when whaddya know the phone rings.
"We know you have a girl up there" I was told as if I was either a) a criminal corrupter of women or be b) a sex mongerer.
"She has to leave."
"No unregistered guests after 10pm."
"You've got to be kidding me."
We went down to front desk to discuss this.
Me: "I'd like to register my guest"
Hotel: "Unmarried Vietnamese women are not allowed in hotels with men overnight."
Me: "So if she was not Vietnamese she would be allowed to register?"
Hotel: "Every Vietnamese woman knows this."
My Vietnamese friend: "I've never ever heard this before."
Hotel: Passive face, stony expression. Shrug.
Me: Pissed to high heaven.
My friend: Humiliated, made to feel like some cheap prostitute.
So what did I do? Went down the street to another hotel where we checked in with no problem.
After I got back home I raised this problem with PR and with Hotel management. I got a huge runaround. At no point was it communicated to me that there was a law in Vietnam stating that unmarried local women were not able to spend even a few hours in someone's hotel room after 10pm. I asked them why they did not communicate that to me upon check in as you'd think that would be a fairly important piece of information. No straight answer. They just showed me a PDF copy of the registration card I signed on check in which states very clearly (in fine print), "no unregistered guests after 10pm."
In lieu of the fact I was unable to get any kind of straight answer from the Park Hyatt Saigon management, the only thing I can conclude is that they deliberately suppress this information fearing that guests will simply go elsewhere if they know what that their overnight guests are going to be harassed and made to feel like cheap prostitutes.
It's a great hotel for foreigners, just don't try to bring your friends back there because apparently they are second class citizens in the Park Hyatt.
- Official Description (provided by the hotel):
- Park Hyatt Saigon enjoys a prime location on the city’s most famous square, overlooking Saigon Opera House, and within walking distance of the most popular cultural and historical attractions. The elegant, French colonial-style hotel houses 245 guestrooms and suites, redefining urban luxury with its sophisticated design, handcrafted details and modern-day comforts. World-class bars and restaurants include Opera, offering authentic Italian cuisine; Square One, serving both Vietnamese and Western dishes; Park Lounge, specialising in afternoon tea; and 2 Lam Son, one of the city’s top nightlife destinations. Residential-style meeting venues at Park Hyatt Saigon—the first of their kind, in the city—include the Pool House with a private barbecue area; and the Guest House featuring a show kitchen. For the ultimate in relaxation and rejuvenation, tranquil Xuan Spa offers wellness treatments inspired by traditional Vietnamese beauty rituals and ingredients, as well as a well-equipped fitness centre and elegant outdoor pool. The dedicated team at Park Hyatt Saigon provide warm, discreet and dignified service to those seeking relaxed, personalised luxury. ... more less
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- Also Known As:
- Park Hyatt Saigon Hotel Ho Chi Minh City
- Hyatt Ho Chi Minh City
- Ho Chi Minh City Hyatt