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“Saigon in Class”
Review of Park Hyatt Saigon

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Park Hyatt Saigon
Ranked #3 of 467 Hotels in Ho Chi Minh City
Reviewed July 12, 2013

Best Hotel in Saigon by far! Class and luxury all the way. Best Service. Centrally located in the best area to walk by and near all attractions, shops and restaurants. The only Luxury hotel with outdoor pool surrounded by a tropical garden. Fully equipped gym and spa with indoor pool and steam room . Food is very tasty at square one and at the Italian restaurant as well as on the pool . Rooms are not very big . Park Deluxe rooms open up to the outdoor swimming pool which is a plus. No kids club . Highly recommended as it stands out of all the rest!!!

Room Tip: Choose Park deluxe rooms on the third floor as they open up directly to the outdoor pool garden an...
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  • Stayed: July 2013, traveled with family
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6  Thank BespokeZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Public Relations Manager at Park Hyatt Saigon, responded to this reviewResponded July 14, 2013

Thank you for taking the time to share your wonderful experience at Park Hyatt Saigon. We appreciate being chosen as your premier address in Ho Chi Minh City and will continue to maintain the level of service and quality of product. Please do not hesitate to contact us for any further assistance and hope to welcome you back someday soon.

All the best,
Jenny An
Marketing Communications Manager

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1,470 - 1,476 of 2,504 reviews

Reviewed July 11, 2013

This hotel claims to be the best five star in the city which is presumably why it charges double the rate of other perfectly acceptable upmarket and more well known hotels.
Certainly the huge over the top foyer was in line with other Vietnamese hotels but this one's facade did not much what you found in the rooms.
I was sorely disappointed by a room that was certainly nothing out of the ordinary in fact barely 5 star. The bathroom with older bath fitting was certainly not up to scratch though the large walk in shower in the same room was not bad.
Amazingly this so called top hotel does not have any movie options available other than limited pay tv channels.
The thing that redeemed it however (apart from the fanatastic service which one comes to expect everywhere in Vietnam) is the best pool area in the city...the pool is large, surrounded by beautiful lawns and foilage and lovely dining area. However if you are there in the rainy season you might be better to opt for one of the other big name 5 star or even 4 star hotels which are all so close you can see them from this one.

Room Tip: check if they have in house movies yet and whether they have renovated the bathrooms! beds are a b...
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  • Stayed: June 2013, traveled with friends
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Thank J9_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

Stayed here for 4 nights with kids in joining rooms which were all large and well made supplied. Ate breakfast every morning and they make the best croissants we have ever tasted even compared to France! The friendliness and service of the staff was excellent. Both kids really enjoyed walking down the spiral staircase every time we came down the lift. The concierge was excellent at organising tickets for the Water Puppet show, Private tour of Cu Chi Tunnels and recommendations to many other places.

  • Stayed: July 2013, traveled with family
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Thank Harbitom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this reviewResponded July 17, 2013

We appreciate you choosing Park Hyatt Saigon and happy to hear that you enjoyed your experience. Our goal is to always exceed our guests expectations so we thank you for your comments. If you require any further assistance, please do not hesitate to contact us. We hope to welcome you back in the near future.

Sincerely,
Ruben Schrijver

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Reviewed July 10, 2013

I have reviewed this hotel many times before as I have stayed many times before. It is one of my favourite hotels in Asia and the service is always impeccable, however this time I have dropped my rating from Excellent to very good. Reason being is that we booked the hotel car for our transport from the airport to the hotel as we always do. We did not get the hotel car but I'm guessing a substitute. The car was dirty, no refreshing wet towels and no water provided. The driver was talking on his mobile phone constantly when driving, I was not impressed! Secondly, when we checked into the room not only had the carpet not been hoovered but there was a huge rather nasty stain in the middle of the carpet. Housekeeping were called and as usual were very helpful and cleaned up the mess on the carpet although it left a rather large stain but at least it was clean and they hoovered the floor. The rest of our stay was again wonderful and the service impeccable. I'm putting this down to a one off and let's hope what is a fabulous hotel does not lower it's standards.

  • Stayed: May 2013, traveled on business
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3  Thank greatholsAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

Where to begin with a review of the Park Hyatt in Ho Chi Minh City (Saigon)? From our pick up at the airport (which I would recommend booking if this is your first time here as things can get a bit hectic) to our farewell coffee on the terrace by the pool everything was just exceptional. We arrived earlier than our check-in time after a long flight, and whilst I had advised the hotel of this in advance our room was still being cleaned - so they simply gave us another one for an hour so that we could have a shower and rest after our journey - how fabulous is that? When we were moved to our permanent room it was beautiful – with a terrace leading out to the pool with great views across the gardens. The amenities were great - two bars (one for cocktails which was buzzing and one with a more relaxed vibe so a good place for a night-cap), an excellent Italian restaurant (Opera) and an informal cafe for lunch by the pool. The staff were well trained, helpful and genuinely friendly. Next time we're in Ho Chi Minh City we'll definitely stay here again – it was simply worth every penny and made our holiday truly memorable.

Room Tip: It's worth paying for a room with a terrace as you get a veranda and easy access to the gardens...
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  • Stayed: April 2013, traveled as a couple
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1  Thank IdyllicTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Public Relations Manager at Park Hyatt Saigon, responded to this reviewResponded July 14, 2013

Thank you for choosing Park Hyatt Saigon. We're thrilled to hear that you enjoyed your stay with us and appreciate the great feedback! We look forward to welcoming you back in the near future.

Best regards from Saigon,
Jenny An
Marketing Communications Manager

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Reviewed July 9, 2013 via mobile

The hotel is fantastically located with great concierge service that recommended great tours. Their concierge also gave us great suggestions for local restaurants too. Visited with three children and the hotel facilities are great for kids no kids club but good kids menu and a very nice pool with friendly staff. Would recommend to stay there again for sure

  • Stayed: July 2013
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Thank Rana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this reviewResponded July 14, 2013

Thank you for staying with us and we appreciate your gracious review about our concierge services and hotel facilities. We look forward to welcoming you back to Park Hyatt Saigon in the near future.

Best regards,
Ruben Schrijver
Front Office Manager

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Reviewed July 9, 2013

From the minute we are arrived till we left everything was excellent. Squre one restaurant at the hotel is very good, we had a fantastic meal. The staff are very friendly. The concierge is very helpful & the best way to go around Ho Chi Minh city is through them.

Stayed: July 2013, traveled with family
Thank Ammar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this reviewResponded July 14, 2013

Thank you for your review of our hotel. I am happy that you and your family enjoyed Square One, our signature restaurant, and the services provided by our dedicated concierge team!
We hope to welcome you back again soon.

Sincerely,
Ruben Schrijver
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Saigon

Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ho Chi Minh City
#3 Spa Hotel in Ho Chi Minh City
#3 Luxury Hotel in Ho Chi Minh City
#3 Family Hotel in Ho Chi Minh City
#4 Romantic Hotel in Ho Chi Minh City
Price Range: $263 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 245
Official Description (provided by the hotel):
Park Hyatt Saigon enjoys a prime location on the city’s most famous square, overlooking Saigon Opera House, and within walking distance of the most popular cultural and historical attractions. The elegant, French colonial-style hotel houses 245 guestrooms and suites, redefining urban luxury with its sophisticated design, handcrafted details and modern-day comforts. World-class bars and restaurants include Opera, offering authentic Italian cuisine; Square One, serving both Vietnamese and Western dishes; Park Lounge, specialising in afternoon tea; and 2 Lam Son, one of the city’s top nightlife destinations. Residential-style meeting venues at Park Hyatt Saigon—the first of their kind, in the city—include the Pool House with a private barbecue area; and the Guest House featuring a show kitchen. For the ultimate in relaxation and rejuvenation, tranquil Xuan Spa offers wellness treatments inspired by traditional Vietnamese beauty rituals and ingredients, as well as a well-equipped fitness centre and elegant outdoor pool. The dedicated team at Park Hyatt Saigon provide warm, discreet and dignified service to those seeking relaxed, personalised luxury. ... more   less 
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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