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“Great City Hotel - there are 3-4 similar ones”
Review of Park Hyatt Saigon

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Park Hyatt Saigon
Ranked #3 of 457 Hotels in Ho Chi Minh City
Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Great City Hotel - there are 3-4 similar ones”
Reviewed April 4, 2013

I am a seasoned traveller for both business and pleasure; please read my profile to put this review into perspective. I lived in Asia for 6 years and travelled all over the place including several times to Vietnam.

This time around I went for a 5 day Easter trip with my wife, largely to experience Saigon and a little of the surroundings.

For this, the Park Hyatt was the perfect hotel. While looking and feeling brand-new (in reality it is 7 years old), it has a 'grande' but colonial style to it, with the modern elements you expect from a Hyatt hotel such as funky bars and breakfast areas. Most of the hotel is "new colonial" though.

The lobby is great, and the perfect venue for afternoon tea; breakfast was good; the gym small but with modern, sufficient equimpment also for the more serious gym rat; and the spa was one of the nicest I have been to, at reasonable prices although the massage I had was, while relaxing, a little random. There is a very funky, modern yet "Saigon style" bar where city hipsters meet & greet; and the pool is, while not outstanding, very nice. Service at the pool could have been better though - typically I had to walk to the counter to get anybody's attention.

Which brings me to one of the three highlights of the hotel - service was fantastic, once you adjusted your speed of the conversation to the language barrier. We were looked after really well, proactively and holistically and always in a very warm and sweet way. Particularly the concierge was outstanding, and helped us effortlessly with many requests from tour and restaurant bookings to tips about the city, and at some point they even went and bough me contact lenses so I could enjoy my time at the pool.

The other highlight is the location - perfecly next to the opera house in district 1, walking distance to many highlights and restaurants. Taxis to more remote places were always immediately available. However, most other major hotels are in the same vicinity so this is not such a major competitive advantage for the Hyatt.

Talking about other similar hotels around brings me to the thrid highlight which is the overall feel of quality of just about everything at the Hyatt. This is what makes this place stand out against its competitors around; we visited the Majestics, Rex, Continental and looked from the outside at one or two others we had considered prior to booking at the Hyatt, and the Hyatt stands out by far. a few of the other places mentioned above are clearly leftovers from the past millenium and dont let yourself be fooled by nice photos on their web pages; a lot of renovation will be required to get any of the abovementioned places to the standard of the Hyatt.

Unfortunately that seems to come at a price and this is where I found the place a little underwhelming; close to 300$ in a country like Vietnam is a lot of money for a room, even at the Hyatt. Overall, this would be my hotel of choice though should I return in the near future.

A couple of tips on the side, Camargue aroud the corner as well as Temple Club are normal-priced nice restaurants, food quality a little hit & miss; "the deck" is a bit further away but nice in the evning; and the standout restaurant for us was "the villa", 15 minutes by cab in a very colonial villa setting with the French chef and his Vietnamese wife looking after their guests lovingly. Expensive but worth it for the view is "Chill" with the adjacent "Skybar", both on the 57th flor of the latest skyscraper - if you can afford it, spend a Friday or Saturday night there.

The trips outside of Saigon were frankly disappointing, the tunnels very touristic and the mekong delta a pretty sad sight; not the colorful scene that I remember from my backpaker days. The city itself also lost most of its colonial style and little shops and cute markets - yet another fast growing Asian mega city. Anyway, they are doing this a lot better - and in particular, cleaner - than many other similar cities in SEA.

If you like the review, please leave a "helpful" vote and have a great trip!

Room Tip: The ground floor pool view rooms have nice little terraces that guarantee you a "seat at the po...
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  • Stayed March 2013, traveled as a couple
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Helpful?
13 Thank Stakkato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Cincinnati, Ohio
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 3, 2013

You will not be disappointed with this exceptional property centrally located in District one of Ho Chi Minh City. The service is outstanding from check-in, dining, room service, pool service, spa, etc. A one minute stroll puts you in the heart of the finest shopping and the must see sights are very close as well. The people try their best to help in every way and it is very safe. We were warned to watch for pick pockets, but never felt even once that we were being scouted. As you should do whenever you travel, we put our passports, money, credit cards, etc. in our safe.

Our only issue, and this was my fault for not following my husbands instructions, as he works there, one half of each month. When you depart the airport and head to taxi stand, make sure you talk to the person assigning taxi cabs. I was in the line and a man, in a uniform approached me and I thought he was legit - charged me 4 times the fare and made me pay in advance before departing airport.

Otherwise, great experience! Very hot, just carry water and enjoy the culture, you will not be disappointed!

Room Tip: Rooms at the front of the hotel look out to the city which is cool because you see the buildings and...
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  • Stayed March 2013, traveled with family
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Helpful?
1 Thank sissy8575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
380 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed March 31, 2013

One of the best hotels I have ever stayed with. Great service, amazing small touches and good facilities. Whether on business or on holiday, the best hotel in Saigon by far!

Pool and spa service is exceptional, and makes any stay enjoyable.

A good choice of restaurants if you don't want to explore the city.

  • Stayed March 2013, traveled with friends
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    • Service
Helpful?
2 Thank SteveParryHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 31, 2013 via mobile

The hotel was beautiful, well designed and decorated. The outdoor pool area is very tranquil but was not large enough to accommodate everyone and I missed out on a day bed so you may need to wait for one to become available. We also took a tour organised by the hotel that they forgot to charge the bill so make sure you check everything to avoid the hassle of filling in forms afterwards.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Runawayjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
282 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed March 30, 2013

Superb friendly service, comfortable luxurious rooms, beautiful flowers everywhere, a wonderful swimming pool, and a spectacular breakfast: the Park Hyatt Saigon has it all and is worth every penny. The staff acts as if it truly cares about your stay.

Room Tip: All the rooms are good.
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Panajody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 30, 2013

It was memorable experience staying at Park Hyatt - its of the best hotels to stay in HCMC be it business or leisure.

The service is amazing -- warm welcoming staff and an amazing lobby lounge to have a business meeting or social chat as the service is amazing and the ambience is excellent - vibrant, lively and yet being private to be yourself and the service is just move away. The staff is so warm understanding and highly motivated and service minded and their warm smile will ensure that you keep coming back and feel at home to order at your own comfort giving you much needed privacy.

Great bar - excellent collection of French wine though snacks have a limited option but the service makes up for it and it gives you the perfect ambience when you enjoy the evening sipping over the best wines.

Great rooms - spacious, spacious working table to spread your documents and work on your lap top while taking brief breaks to look at great view over the city. Spacious wardrobe and spacious standing shower with all amenities.

Bell boys - make you feel as if you are the special one and ensure you are given the best advice to move around the city and facilitate your movement in the hotel.

Breakfast s just awesome, with "you name it and we have it" fits in well. Service is a bit slow at around 9 am so make sure if you are in a rush for a meeting go in for early break fast.

Location of the hotel is great easy of accessing to shopping zone - Rex Shopping Zone, Vincom Shopping Mall & Office Tower and easy of movements to reach your meeting venues in the city.

A place I would definitely get back too and recommend you to visit as well.

Room Tip: Go for the Executive Rooms - spacious and perfect view great to go for 7th floor onwards... gives yo...
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  • Stayed March 2013, traveled on business
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Helpful?
1 Thank AshwaniA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
174 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed March 29, 2013

Fabulous 5 Star hotel that epitomises classic luxury. Rooms are not huge, but well appointed in the Colonial style. Bathroom toiletries are unbranded, and uninteresting! Hotel bar, '2 Lam Som' is a gem. Pool area is delightful. Breakfast is mainly a la carte ... not so good if, like me, you prefer to pick a little of many dishes.

Room Tip: Ask for a room overlooking the pool as street side rooms can hear the endless hooting of vehicles ho...
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank Christo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Saigon

Property: Park Hyatt Saigon
Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ho Chi Minh City
#3 Luxury Hotel in Ho Chi Minh City
#3 Family Hotel in Ho Chi Minh City
#3 Spa Hotel in Ho Chi Minh City
#4 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 245
Official Description (provided by the hotel):
Park Hyatt Saigon enjoys a prime location on the city’s most famous square, overlooking Saigon Opera House, and within walking distance of the most popular cultural and historical attractions. The elegant, French colonial-style hotel houses 245 guestrooms and suites, redefining urban luxury with its sophisticated design, handcrafted details and modern-day comforts. World-class bars and restaurants include Opera, offering authentic Italian cuisine; Square One, serving both Vietnamese and Western dishes; Park Lounge, specialising in afternoon tea; and 2 Lam Son, one of the city’s top nightlife destinations. Residential-style meeting venues at Park Hyatt Saigon—the first of their kind, in the city—include the Pool House with a private barbecue area; and the Guest House featuring a show kitchen. For the ultimate in relaxation and rejuvenation, tranquil Xuan Spa offers wellness treatments inspired by traditional Vietnamese beauty rituals and ingredients, as well as a well-equipped fitness centre and elegant outdoor pool. The dedicated team at Park Hyatt Saigon provide warm, discreet and dignified service to those seeking relaxed, personalised luxury. ... more   less 
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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