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“Great value, great staff and service- outside of the gringo tourist zone”

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Windsor Plaza Hotel
Ranked #49 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Palm Springs, ca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great value, great staff and service- outside of the gringo tourist zone”
Reviewed November 10, 2012

My partner and I returned to Ho Chi Minh city and we once again stayed at the Windsor plaza. We love this place! It is a great hotel in district 5. Although a 10 minute taxi ride from city hall and the Ben thong market, the Windsor is in the heart of china town. We asked to upgrade to the executive level. If it's available, you should do it ($40 per night). On the executive floor be sure to say hello to Suong, she is a superb club floor host, oh by the way.. The rate includes the most amazing Buffet- mist difficult choice is between the dim sum or pho! Btw the hotel is connected to a spa, better rates then the downtown hotels- we went every day. Enjoy your stay!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steveinPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, November 16, 2012
Your review of your second stay with us at Windsor Plaza Hotel was indeed ai delight to read. Understanding our guests needs is of paramount importance to us and we select our staff carefully to ensure this. Our Hotel is not just a building, it is made up with people who care and truly provide guest satisfaction. We look forward to welcoming you back.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 7, 2012

Friendly staff, big & clean room and especially loved the fruits basket (replenished daily). Breakfast was good but never tried room service as the area surrounding hotel have many restaurant and cafes. Check-in/out was swift. Overall experience was great!

Stayed January 2012, traveled on business
Helpful?
1 Thank KeŁvin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, November 8, 2012
Your review of your stay with us and subsequent recommendation toother potential guests is very much appreciated. You discovered true Vietnamese Hospitality shown by our staff, and your room more than met with your expectations. We at Windsor Plaza Hotel take pride in all we do to ensure are guests enjoy there stay in your home away from home. We look forward to your return.
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San Antonio, Texas, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 25, 2012

It was my second visit to HCM city although my first trip was a one day cruise stop. I really enjoyed my stay at the Windsor Hotel. Our stay was arranged by Chef Martin Yan, whose popularity is know throughout the U.S. and the Far East. He was in Vietnam filming new episodes of his new cooking series. My room was large and comfortable, clean, and house keeping was impeccable. The staff was friendly and helpful. The shuffle service was prompt. I particularly enjoy the Chinese restaurant on the 5th floor. It has the best dim sum I've ever tasted. I would compared it the Guangzhou Restaurant which is famous for its dim sum. When I ordered the high end tea, the waitress was knowledgeable of the tea technique. The other items on the menu I tried also were excellent. The hotel is located close to Chinatown. The millions of bikes intimidates first time visitors. I would definitely stay there again.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, October 27, 2012
Thank you for your review, it was indeed most encouraging to receive. Your highlighted points, our Chinese Restaurant, yes it holds a high reputation in Saigon, our free shuttle. our wonderful staff and of couse our rooms. We thank Chef Yan for his recommendation We look forward to your return, as you have discovered Vietnam has a lot to offer.
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Hong Kong
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 2, 2012

Stayed in this hotel during Mid-autumn Fesitval holiday. Hotel is situated in China Town/District Two next to a shopping mall. Room is big and facilities is basically you got eveything you need. The buffet breakfast and dinner is with a lot of food choices. The staff was extremely friendly and they speak good english. The Guest Services Manager was very helpful to book our reservation at the restaurant in District One and to call a taxi for us. Really beyond my expectation.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, October 5, 2012
Your review of your stay with us, was indeed, most welcome together with your comments on the staff service you received. A Hotel is not just rooms and facilities it is made up of people, and our people, I believe deliver the best. Thank you again for your review and we look forward to serving you on your return.
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Hobart /Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2012

This is a nice hotel ,staff are very friendly ,great breakfast and convienient shuttle service to district 1
I have stayed in this hotel 8 times in the last 6 years, mainly a few days when we arrive and a few days when we leave Vietnam.
This time I booked on line on their website and found their site very deceiving ,it gives you a total that dosnt include the taxes etc you only find out when you check your bank statement . I thought that this hotel was above this kind of deciet .
We explained to the staff and were very understanding and said that they will have someone sort it out and get back to us but that never happened, as expected .
Their site also gives a bonus 30 Min foot massage , but when we got there the first time the sraff didnt know anything about it until I insisted.
I really dont know what it is with this hotel but each year that we have stayed here there has always been some sort of renovations being carried out
On a positive note, on our second stay there on this trip ., I accenently left the room safe open with a substancial amount of cash , the cleaners reported it to reception an the safe was relocked and nothing was touched , very grateful.

Room Tip: excellent breakfast ,value for money very doubtful
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinopalermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 26, 2012
Firstly thank you for your review. The online booking comments have been addressed and our apoligies for the miss information you received. We at Windsor Plaza Hotel look at all reviews and act on them to ensure that the problems you highlighted will not occur again. Your ongoing stays with us are most valuable and look forward to seeing you again.
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Oahu, Hawaii
Level Contributor
105 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed September 24, 2012

The Windsor Plaza is basically in midst of the hustle & bustle of the city. It's in a busy area full of people, shops and traffic. The establishment itself is historical, but elegant. An influx of taxis are at your disposal daily. Just wait outside of the hotel doors and the bell boys will flag one for you. Sometimes the taxis are waiting there anyway. The costs is cheap. Walking is possible too for local destinations.

There are 2 restaurants in-house. The main serves buffets, but a-la-cart as well. The food is good for some things. The beef noodle soup (Pho) was plain and the beef was tough. The rice porridge, however, was delicious! The variety is excellent. It's usually busy with hotel guests and outside customers.

The rooms are clean and includes adequate toiletries such as toothbrush kits. You will most likely get a city view, which provides for amusement.

The staff was professional and courteous. They have good English speakers working onsite. Their customer service is comparable to VIP treatment. They are accommodating and polite. You can change your money at this hotel since the rates are fairly good.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tinaglobetreks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 26, 2012
Your review was a delight to read and you truly discovered Vietnamese Hospitality and service. At Windsor Plaza Hotel we always strive to ensure all of our guests enjoy a memorable stay and you certinally enjoyed yours. We hope we will see a return visit, as you discovered, Vietnam has a lot to offer.
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salzburg
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 7, 2012

We found the hotel staff very friendly. The rooms were very clean but at the time we were at the hotel there were alterations taking place and it was very loud at times.We once tried to have an afternoon rest after some sightseeing but it was not possible. The shuttle service that is offered was excellent. Breakfast was also very good.This was our fifth hotel in Vietnam and it was the only one that we could not use the internet free of charge. We were offered time to read the mails but not to send any free of charge. I found that very strange for a hotel of these high standards.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SalzburgVroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 9, 2012
Thank you listing you review of your stay. Like all of our guests you found or staff to be helpful. friendly and accommodating. We believe we do have the best breakfast selection in the City and our free shuttle is a big plus with our guests. I am sorry to hear that you experianced a noise problem with the renovations that were taking place during your stay, we do try to keep noise to a minimum during such times. Thank you again.
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Additional Information about Windsor Plaza Hotel

Property: Windsor Plaza Hotel
Address: 18 An Duong Vuong St | District 5, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Ho Chi Minh City
#32 Family Hotel in Ho Chi Minh City
#37 Luxury Hotel in Ho Chi Minh City
#43 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Windsor Plaza Hotel 4.5*
Number of rooms: 376
Official Description (provided by the hotel):
Windsor Plaza Hotel offers authentic Vietnamese hospitality and world-class facilities. Key Features + 376 well-appointed rooms and suites + 3 award-winning restaurants and a terrace bar + Conference center with six meeting rooms + 2,000-person capacity Jade Ballroom + Fitness Center and swimming pool + Hourly shuttle bus to city destinations + Complimentary wireless internet ... more   less 
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Also Known As:
Hotel Windsor Plaza

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