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“Nice hotel but not 5 Star”

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Windsor Plaza Hotel
Ranked #53 of 454 Hotels in Ho Chi Minh City
Hobart /Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel but not 5 Star”
Reviewed September 24, 2012

This is a nice hotel ,staff are very friendly ,great breakfast and convienient shuttle service to district 1
I have stayed in this hotel 8 times in the last 6 years, mainly a few days when we arrive and a few days when we leave Vietnam.
This time I booked on line on their website and found their site very deceiving ,it gives you a total that dosnt include the taxes etc you only find out when you check your bank statement . I thought that this hotel was above this kind of deciet .
We explained to the staff and were very understanding and said that they will have someone sort it out and get back to us but that never happened, as expected .
Their site also gives a bonus 30 Min foot massage , but when we got there the first time the sraff didnt know anything about it until I insisted.
I really dont know what it is with this hotel but each year that we have stayed here there has always been some sort of renovations being carried out
On a positive note, on our second stay there on this trip ., I accenently left the room safe open with a substancial amount of cash , the cleaners reported it to reception an the safe was relocked and nothing was touched , very grateful.

Room Tip: excellent breakfast ,value for money very doubtful
See more room tips
  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank dinopalermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 26, 2012
Firstly thank you for your review. The online booking comments have been addressed and our apoligies for the miss information you received. We at Windsor Plaza Hotel look at all reviews and act on them to ensure that the problems you highlighted will not occur again. Your ongoing stays with us are most valuable and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Oahu, Hawaii
Level Contributor
101 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 24, 2012

The Windsor Plaza is basically in midst of the hustle & bustle of the city. It's in a busy area full of people, shops and traffic. The establishment itself is historical, but elegant. An influx of taxis are at your disposal daily. Just wait outside of the hotel doors and the bell boys will flag one for you. Sometimes the taxis are waiting there anyway. The costs is cheap. Walking is possible too for local destinations.

There are 2 restaurants in-house. The main serves buffets, but a-la-cart as well. The food is good for some things. The beef noodle soup (Pho) was plain and the beef was tough. The rice porridge, however, was delicious! The variety is excellent. It's usually busy with hotel guests and outside customers.

The rooms are clean and includes adequate toiletries such as toothbrush kits. You will most likely get a city view, which provides for amusement.

The staff was professional and courteous. They have good English speakers working onsite. Their customer service is comparable to VIP treatment. They are accommodating and polite. You can change your money at this hotel since the rates are fairly good.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank tinaglobetreks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 26, 2012
Your review was a delight to read and you truly discovered Vietnamese Hospitality and service. At Windsor Plaza Hotel we always strive to ensure all of our guests enjoy a memorable stay and you certinally enjoyed yours. We hope we will see a return visit, as you discovered, Vietnam has a lot to offer.
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salzburg
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 7, 2012

We found the hotel staff very friendly. The rooms were very clean but at the time we were at the hotel there were alterations taking place and it was very loud at times.We once tried to have an afternoon rest after some sightseeing but it was not possible. The shuttle service that is offered was excellent. Breakfast was also very good.This was our fifth hotel in Vietnam and it was the only one that we could not use the internet free of charge. We were offered time to read the mails but not to send any free of charge. I found that very strange for a hotel of these high standards.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SalzburgVroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 9, 2012
Thank you listing you review of your stay. Like all of our guests you found or staff to be helpful. friendly and accommodating. We believe we do have the best breakfast selection in the City and our free shuttle is a big plus with our guests. I am sorry to hear that you experianced a noise problem with the renovations that were taking place during your stay, we do try to keep noise to a minimum during such times. Thank you again.
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London, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 2, 2012

I was a little unsure about booking this hotel as some reviews seemed to make a big deal about it being in District 5 and not District one where most of the attractions are based but really this is not an issue at all. Taxis are instantly available and the Doorman will always obtain one from a reputable company who wait outside the hotel. The drivers ALWAYS turned on the meter and the cost of using them is very cheap indeed - never more than about $4 to somewhere in District one!
The staff here are extremely friendly and helpful and went out of their way to make you feel welcome. I booked an executive room which gave access to the executive lounge on 24th fllor. It was well appointed and very spacious and during my stay unbelievably quiet - even during "happy hour" (between 5pm - 7pm) there were a maximum of 2/3 other guests in the lounge. The lounge serves soft drinks and tea/coffee all day as well as snacks and alcoholic drinks during happy hour. Breakfast for executive guests is served on 25th floor restaurant with panoramic views of the city. I also ate here one evening - great view, delicious food and particular mention to the waiting staff both at breakfast and in the evening who were very friendly and attentive.
My room was well appointed, comfortable and clean - I really couldn't fault it, and the cost? Less than $100 per night for an executive room - extremely good value. I shall return here withjout hesitation on my next visit to Ho Chi Minh.

  • Stayed August 2012, traveled solo
    • Value
    • Location
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Helpful?
2 Thank SJT999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 6, 2012
Reading your review of your stay with us was indeed pure delight. What you discovered is a wonderful introduction to Vietnamese Hospitality. In addition to taxis Windsor Plaza Hotel also offers a free shuttle service to a number of destinations in District 1. Your choice of room was indeed, in your words, the right choice, and the additional benifits you recieved are certinally worth the upgrade. We are very proud of our staff who will always go that extra mile to ensure your stay is a memorable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2012

I have just completed my second visit to Ho Chi Minh City, after my second stay in Winsor Plaza Hotel District 5, I have to mention what a wonderful stay at the Hotel was, This time I brought some friends from Singapore, the staff were so helpful and professional it is hard for me to say thank you to them all. Wonderful Hotel. Profession and clean.

Room Tip: The exclusive rooms are large and spaceious, with wonderful views, very good value for money
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Frank K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, September 6, 2012
Many thanks for your review on your second stay with us and this time with your friends, We always strive to ensure all our guests receive the best in service and facilities. Your thank you to our staff is very much appreciated and has been posted for all to read. Our thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
160 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed August 17, 2012 via mobile

My second stay at this hotel and again the same review. Fantastic hotel and run very professionally. Good room , good food and very friendly staff. Again my only complaint is there is nothing near by to visit. Sure they supply a free shuttle service to district 1 but we would like to step out of the hotel and find different restaurants and shops. My wife's first visit and we felt awkward and unsafe walking the area around the hotel especially at night. As mentioned exellent hotel in an ordinary area

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magpieman4361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, August 18, 2012
What a delight to read your review and your comments on your second stay with us. We understand our location is not perfect hence the free shuttle however we have very compertant staff at our tour desk to expand you stay. Thank you again and we look forward to your third visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 7, 2012

Very happy with the stay here, staff were gracious and facilities were of good standard.

Nothing much to note in the way of negatives and general positives include the roof terrace which gives an almost 360 degree view of district 5 and into near by districts.

Great stay for families, flying solo or as a group.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, August 12, 2012
Your review and comments on your stay are very much appreciated. All reviews buy are guests and closely looked at so we can always maintain a high level of sevice for all. Your review was indeed most welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Plaza Hotel

Property: Windsor Plaza Hotel
Address: 18 An Duong Vuong St | District 5, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Ho Chi Minh City
#32 Family Hotel in Ho Chi Minh City
#37 Luxury Hotel in Ho Chi Minh City
#43 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Windsor Plaza Hotel 4.5*
Number of rooms: 376
Official Description (provided by the hotel):
Windsor Plaza Hotel offers authentic Vietnamese hospitality and world-class facilities. Key Features + 376 well-appointed rooms and suites + 3 award-winning restaurants and a terrace bar + Conference center with six meeting rooms + 2,000-person capacity Jade Ballroom + Fitness Center and swimming pool + Hourly shuttle bus to city destinations + Complimentary wireless internet ... more   less 
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Also Known As:
Hotel Windsor Plaza

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