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“Great hostel if the staff were better”
Review of VietNam Inn Saigon

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VietNam Inn Saigon
Sydney, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
“Great hostel if the staff were better”
Reviewed November 26, 2013

The hostel overall is great, rooftop bar is brilliant. Very sociable and tends to get lively up there, you can chose your own music to play! Pool table, sports on TV, dartboard etc and fantastic view of the city. Clean hostel overall and considering we stayed in a 12 bed dorm it was clean and quiet (we had floor to ceiling windows too which was great for views but bad for people who suffer with vertigo!).
The only thing that was a major let down were the staff. The guy on reception in the mornings was extremely unhelpful, rude and not friendly at all (all the staff were pretty poor quality to be fair). The aircon in our room broke and he did not a lot of anything to ensure it was fixed. The bar and kitchen staff were good though and although breakfast isn't included it's only about £1 extra. Excellent wifi service too.
Overall, great backpackers hostel if you're looking for a bit of a party and a clean cheap place

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neeterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
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English first
Brisbane, Australia
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 25, 2013

Sweet rooftop bar with pool table, fun people, Restaurant and cocktails. Dorms were good. Amenities were fine.

The staff made this place worth staying at. They go out of their way for you and don't expect tips. Be patient, they get on board with whatever you are trying to communicate eventually. They stored our bags for us all night, free of charge.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rilett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Vancouver, Canada
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 20, 2013 via mobile

We stayed in the 20 bed dorm which we expected to be terrible but turned out fine. It was a great location close to loads if travel agency's and places to eat and also within walking distance of the war remnants museum. Only downfall were the staffs lack of English and the lack of windows in the room. It made it easy to sleep in until 2 pm which wasn't always the greatest idea. Other than that, the doorman was very sweet and it was nice to have computers downstairs to use for free!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aok99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2013

The dorm beds and bathrooms are clean, and good value - although it doesn't include breakfast like it says on HostelBookers. They'll give you a banana if you ask nicely though. Efficient on the front desk, really friendly door gut that will help you to cross over the busy road out front. Close enough to the backpackers district and main bits in HCM. Definitely recommended.

*If they keep your passport not sure how safely they lock them away? But you can keep your passport and pay a deposit on the room key instead - don't forget to get it back though*

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VIETNAM-INN-SAIGON, Manager at VietNam Inn Saigon, responded to this review, November 21, 2013
Hello, and thank you for your stay. We looked at hostelbookers and nothing says ore indicate that we have free breakfast. We are sorry for the inconvenience this may have a curd to you.

When it comes to passport you can choose: Pay when you check inn or leave your passport as a deposit at our 24 hour open reception. The passport is locked in at all time!

We at Vietnam inn Saigon welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 17, 2013 via mobile

I arrived in HCMC alone and went to a hotel that a couple on my bus were staying in because it was easy and i was tired. But the next day i moved here because i needed something more sociable as a solo traveller. I met lots of people within minutes and the foyer is great for meeting people and the rooftop bar is cheap and very sociable. Beds were clean and comfy and air con was baltic which was great. The staff didnt have great English which made things a bit hard but the girls on the tour desk were always happy to help. Security is good, swipe cards for everything. One issue i had was that there was nowhere to leave my passport/valuables once i had checked out. I had a night bus and didnt want to carry everything on me as several people had been robbed around the hostel. They have lockers behind reception but they were all full of towels and they werent willing to move themvand i didnt want to leave it all in the.luggage store that people were in and out of all day. So i used a friends locker instead.
Also the location isnt great the road is busy and we heard of.quite a few people getting things snatched along the road.

Stayed November 2013, traveled solo
Helpful?
Thank Natalia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, Utrecht, Netherlands
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 16, 2013

Slept here severall nights in a doubble room. The hostel is known for good value dorm rooms, but the double rooms are worth mentioning as well. Rooms are big, good bed, spacious bathroom And of course, very attentive staff.

Room Tip: Rooms on the front of the building are a bit too hot, because of the big windows.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Floortje K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
Reviewed November 14, 2013

A few hours after checking out i realized i didn't get my deposit back. When i came back to ask for it i was met by denying and laughing staff. I'd rather eat 5 dollars then to sleep there again.
Other then that bad experience the beds are decent, showers are alright and the rooftop bar has free pool witch is a good way for solo travelers to meet new people. But after walking around close by a realized i can do a lot better for a lot less. High ratings its not always a good thing.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctopdolladawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VIETNAM-INN-SAIGON, Manager at VietNam Inn Saigon, responded to this review, November 18, 2013
Hello everyone
We have CCTV protected you, don't worry.
But you should to make our mistake, and the we'll replay for you see what happened.
We'll sorry and refund to you if our mistake.
But you didn't want to tell us about you at that moment (what time you checked out?). You just said "you leave your key here before and you don't want to pay late check out at 14:15pm. Let's check out for you quickly and don't charge your key lost."
When we request you come to our CCTV room to check together, and then you didn't want to come.
You accept to pay after that. And then you write something like your comments.
We thinking what happen to us???
Please, everyone thinking about this story. And you should think carefully before you say. Because we are not children!!!
Welcome to VIETNAM INN SAIGON.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about VietNam Inn Saigon

Property: VietNam Inn Saigon
Address: 200 Le Lai Street, District 1, Ho Chi Minh City 700000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 616 Specialty Lodging in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:2 star — VietNam Inn Saigon 2*
Number of rooms: 26
Official Description (provided by the hotel):
Vietnam Inn Saigon is the biggest and the best hostel in Ho Chi Minh City (HCMC) (Saigon) with over 190 beds, and the only one in Vietnam with a 9th floor, open air rooftop bar overlooking the heart of the city... If you are young at heart and looking for a great time, this is the place to be. We have events every night, whether it is a live Western DJ, pub crawls, pool tournament, karaoke, or drink specials, you are sure to have an unforgettable experience that you may not remember. We are located in the heart of the city, District 1, Pham Ngu Lao, Bui Vien area, but a couple blocks away from all the noise and craziness of the bar street. We are within walking distance to all the famous tourist attractions including: Ben Thanh Market, War Remnants Museum, The Opera House, Cathedral Church, Reunification Palace, and Chinatown. Shops, restaurants, bars and nightclubs surround the hostel. About Vietnam Inn Saigon: The hostel was specially designed for backpackers looking to experience a colorful, friendly and sociable atmosphere. In addition to a safe, low cost, centrally located hostel we also provide: -Free breakfast from 7:00AM - 10:00AM. -2 free draft beers, each night you stay with us. -Nightly drink specials. -Biggest and best pub crawls in the city 3 nights a week. -Secure lockers in each dorm (please provide your own lock). -Lockers in the lobby and behind front desk for extra security. -Large 9th floor rooftop bar with pool table and bar games each night. -Computers you can use in the lobby. -Free WI-FI throughout the building. -Reasonably priced laundry service. -Free hair driers for loan from front desk. -Security card access to elevator and dorm rooms (there is a deposit). -CCTV video monitoring in all common areas. -Chill-out room with beanbag chairs, TV, books and magazines on the 1st floor. -24 hour reception and security, no curfew. -Free secure luggage storage room. -Free motorbike parking. -Free map and advice. -Towel rental with deposit. -We offer tour, bus and transportation services. -We can help you to renew your Visa. -Airport pick-up and drop off service available for a reasonable rate. -We only accept cash in the local currency VND. Accommodation Information: Vietnam Inn Saigon features extremely clean, cozy, newly decorated Private rooms (Deluxe Double Room, Family Room) and 12-beds Mixed dorm rooms with other facilities including elevator, bar area with Pool table, outdoor terrace, hot shower, A/C, free Hi-speed Internet & Wi-Fi throughout the hostel, lockers in dorm rooms, large, clean and bright shared bathrooms, tour booking, free maps and traveling advice, fax and printer at front desk for a small charge, laundry service, airport pick-up and drop-off service. Location Information: Just 5 minutes walk to and from the Backpacker area, and the tour bus drop off area. Our hostel is opposite 23/9 Park. Don't make the mistake to take a taxi, it is just across the park from your tour bus. 10-15 minutes walk from Ben Thanh Market and the local bus station. We offer Airport pick-up service for a reasonable rate. We are around 30-40 minutes from the airport depending on traffic. Cancellation Policy: Customers can cancel their reservation free of charge up to 24 hours before arrival. After this date, charges will be applied by the property up to the first nights cost of the reservation, unless otherwise stated in the property's conditions. Deposits paid are non refundable. ... more   less 
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