I was supposed to spend 7 nights at this hotel but I cancelled my reservation after having slept the first night. At the end I only stayed for 2 nights.
On my arrival they gave me a different room (lower standard) from what I had payed for. After having complained they put me in another room but I was very disappointed since this room had only a very small window. In addition, the air conditioning was not working. I complained again and they gave me another room which was more decent. However, this room was one of the old ones. The window did not have double glass and I could hear all the noisy from outside. The toilet was very old and the bath thub dirty. It was a nightmare!!!
In addition, the staff did not speak English at all, including the receptionists!!! That made me very nervous because I could not even explain the issues. How can an internationl hotel in the very centre of Ho Chi Minh have a staff who does not speak any English?????
Just avoid this hotel as in Ho Chi Minh you can find many hotels in the centre, better than this and for half of the price!More