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“Almost gave this 1 star - not impressed! ”

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Signature Saigon Hotel
Ranked #88 of 458 Hotels in Ho Chi Minh City
Level 6 Contributor
462 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Almost gave this 1 star - not impressed! ”
Reviewed March 15, 2014 via mobile

First of all, I have to say that this isn't a terrible hotel. It's clean and tidy. It's in a good location to explore the city. So why the bad review?

1) I emailed the hotel twice before our arrival and did not get a response. I really hate this. We eventually got our previous hotel in Hoi An to phone for us. Not a great start.

2) The showers are shockingly bad for a modern hotel. Firstly, the shower is in the bath (ok, but not ideal). Secondly, you have to fix the shower head to the wall, but the fixing is so low that any adult will have bend in a very awkward position to use it. Thirdly, the controls are not marked and seem to have a mind of their own - figuring out how to use them is a complex guessing game. Lastly, and most seriously, once you have the shower working the temperature fluctuates from cold to dangerously hot every 20 seconds. A warning to parents, I suggest that you don't leave your child unattended to take a shower!

3) The hotel had a large number of tour groups that swarm over the hotel like locusts.

4) The breakfast was a bit of a shambles. Because of the tour groups, we were not allowed to eat our breakfast in the main dining area (which looked nice). Instead we had to go down into the basement which felt like a garage with curtains. Furthermore, the buffet had significantly less options than the upstairs dining area, and most of the time the items had run out.

Perhaps we were unlucky, but the fact remains that we had a bad experience at this hotel (the worst we had in Vietnam). You may be lucky and miss the tour groups, and have a lovely stay. However, you may not!!

Very disappointing!

Stayed March 2014, traveled as a couple
Helpful?
3 Thank Dr-S-White
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2014

Manny atractions in walking distance. Helpfull personal. Will use it again. Breakfast ok. Good service. Noisy music in The morning from nearby school. All in All a very good hotel. Small shops in The nabourhood. Near the marked.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fantomas664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Harbor, Washington
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2014

Being my first time in Vietnam I was mindful of everything, Fortunately I was at ease from the moment I cleared Immigration. The hotel driver was there waiting with a warm bottle of water. At the hotel the Reception area and lobby was spotless and the check in a breeze. First impression excellent. Escorted to the room I was explained the functions of various items/equipment including the safety deposit box. The room was small and very well decorated with Wi fi and a desktop. The bathroom was also small with jacuzzi and very clean.
The breakfast was very good with local and western varieties of food. Omelets made to order are also available.
The hotel is located about five minute walk of Ben Than market with few coffee shops along the way as well.
The only negative was that at my last day as I was enjoying my last cup of coffee at my breakfast table I was asked to go sit and finish it in the lobby so they can sit another couple. That irritated me.
Overall the stay was good and will stay there again.

Room Tip: You can have tailor made clothing in about a day with quality materials. The vendor at the market co...
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  • Stayed March 2014, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Skolarikis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2014

A very nice place to stay, near to major point of attraction in the City but yet sit in the quite and nice part. Near the Art museum and local coffee shops. Very much enjoy the place and will come back again in near future.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duvandesela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swindon
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 12, 2014

A pleasant but nothing outstanding, room clean and tidy, air con, the only outside window was in the bathroom, good shower and toilet and wi fi good varied buffet breakfast, close to night market and street food sellers

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davebakerpurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 9, 2014

The Signature Hotel was great value for money.Great location close to the market and other tourist attractions.The buffet breakfast was extensive and of good quality.Staff were friendly and helpful.Would happily stay there again
My tip for 1st Timers to Saigon- Learn about the traffic before you arrive. It can be quite intimidating crossing roads without lights and with a wall of motor bikes and scooters bearing down on you from all directions

Room Tip: ASK FOR A VIEW IF POSSIBLE.oNE OF OUR ROOMS WAS WINDOWLESS AND THE OTHER HAD A WINDOW TOO HIGH TO AP...
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  • Stayed March 2014, traveled with friends
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Helpful?
2 Thank Beth V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 9, 2014

We spent our first 2 nights in Vietnam in this hotel so were relieved to find it clean and comfortable. The rooms are spacious and we were on the sixth floor so were not troubled by traffic noise.
Breakfast was adequate though not hugely inspiring. We found staff very pleasant and helpful
We liked the location- moments from the museum and a short walk to the market. .

Room Tip: Go for a room near the top of the hotel
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank mitchnmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Signature Saigon Hotel

Property: Signature Saigon Hotel
Address: 65-67-69 Nguyen Thai Binh St | Dist 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #88 of 458 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Signature Saigon Hotel 3*
Number of rooms: 72
Official Description (provided by the hotel):
Signature Saigon Hotel is a brand new hotel suitably located in the city centre and just 100 meters from Ben Thanh Market. We are a three star hotel which offers five star services. Our hotel has 9 floors and consists of 72 elegantly furnished and designed rooms. The rooms offer spacious accommodation with great city views and every modern convenience you will require. Our central location is one of our best features. We are located within walking distance to the immediate city centre with an array of shopping centers, restaurants, bars, parks, tourist highlights and much more. Besides our great location and elegant rooms, our staff are our biggest asset. The staff at Signature Saigon Hotel are well known for their enthusiasm, problem solving skills and friendliness. We are very proud of our staff and they look forward to being of assistance to you on your stay with us. ... more   less 
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