We arrived at Novotel on sunday 10th November and we are due to leave 14th November. After a very stressful start to our trip as we lost both of our passports the staff couldnt have been more helpful. The bellboy & conciegence guys phoned the airports lost and found for us and printed off all the documentation for the british consulate so we could apply for emergency travel documents. The next morning the manager Jan Kroeckel phoned the taxi company after locating the taxi we used on the hotels CCTV, he organised a member of staff a lovely receptionist called Nha to take us to the police station as we had to report our passports as lost, she translated everything and was so helpful! She also escorted us to the british consulate, as we arrived, she recieved a phone call and informed us our passports had been located and the same taxi driver was bringing them to the hotel, to our delight!! I can honestly say that all the staff members and the taxi driver who helped us made our honeymoon one to remember! In a city of 10,000,000 what are the odds of getting your passports back!!
I would recommend this hotel to anyone, the rooms are spacious, modern and clean. The. Breakfast has a fantastic selection and the waiters are great. The hotel is also in a great location and within walking distance from all the main attractions. The Top Bar is also not to be missed very cool and the drinks a reasonable price too.
All in all a fantastic stay with fantastic staff...JUST PERFECT.
- Official Description (provided by the hotel):
- The 4-star Novotel Saigon Centre hotel enjoys a city-centre location with easy access to shopping and entertainment hubs. This modern hotel features a 322m2 ballroom accommodating up to 350 people. The bar on the 20th floor is the perfect place to unwind after a busy day, for breathtaking city views and a relaxed atmosphere at Novotel. ... more less
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