We decided to stay here because it was in our Lonely Planet book and it was in a great area. We paid $50 p/night and the hotel is considered "mid-range". Our book described the rooms as dated, which we didn't mind, but our room was not only dated (carpet, old fixtures barely hanging on) but the room smelled very strongly of cigarettes (probably because of the carpet), and the bathroom and shower was full of mold - on the floor, in the cracks of the tile, all in the tub, in the ceiling. I can deal with dated or old, but when a place is dirty and someone doesn't care enough to at least spray some tilex, it doesn't exactly scream the message that they want you to come back. Upon reading other reviews on Tripadvisor, I wonder if they gave us the "bad" room or something.
Then it got worse. We were staying at Spring Hotel for our last night in Veitnam. When we checked in, I asked when check out was (12pm) and told the lady at the front desk that our flight was not until 11:45pm the next day and we wanted to be able to come back before and take showers before we left. She said there was an option to do a half day rental, for half the price. We told her we'd decide the next morning. The next morning, at breakfast I told her we wanted to do the half day rental and she said "OK!" and that was it. The ladies were pleasant and friendly and we went about our day. We came back that evening, took showers, and at 9pm I went to the front desk to ask if they could get a cab for us at 9:30. This woman, a different woman, told me that we were supposed to have been out of our room by 6pm. Clearly confused, i told her that no one told me about 6pm checkout and that I had explained our situation to the earlier staff and they never said anything about a 6pm checkout - they said a "half day" which naturally I took to mean an actual half day, and definitely would have thought they would have mentioned a 6pm checkout after I told her our situation. The woman called the earlier staff on the phone, who claimed they had told me, and hung up and proceeded to accuse me of lying. I very calmly explained to her that that made no sense - and if we would have known it was 6pm checkout we would not have opted to pay for a "half day". She called her manager and the manager still insisted we pay the full day.
A smart hotel would have a) not accused their customers of lying, and b) realize it's not worth the lost business (plus the review I'm writing) to penalize a customer for some miscommunication by their staff. Terrible. My impression now is that they are trying to milk that poor hotel for all they can, cut corners on the cleanliness, overcharge customers, and not try to get repeat business. As I was leaving that night, another customer came up to me and told me they had a similar experience with the hotel staff. I didn't ask details, but just left and tried to forget my last impression on our honeymoon was an unfriendly hotel (opposite of every other place we've stayed in Southeast Aisa)
The one goo thing about this place was the location. However, I saw several other hotels in the area that looked like they would be worth a look and would definitely check these places out next time. I definitely do not recommend Spring hotel if you like things to be clean or do not like to be taken advantage of. I am writing the Lonely Planet folks to ask them to take this place out of their book.
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- Also Known As:
- Spring Hotel Saigon
- Spring Hotel Ho Chi Minh City
- Spring Ho Chi Minh City