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Lotte Legend Hotel Saigon
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Reviews (1,752)
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All reviewsatrium cafea river view roomexecutive floorlobby loungebusiness centerbusiness triphigh teastar hotelgreat poolbuffet breakfastfew minutes walkexcellent hotelrooms are spaciouslate checkstayed here for nightsopera housemekong delta
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Reviewed December 4, 2013

We spent our first night in this hotel following a long overnight journey from Ireland. As previous reviewers have mentioned, the hotel is an oasis of calm in a buzzing city. Service was very good, albeit a little soulless - lots of doors being opened for you etc. but it seemed more robotic than friendly and warm.

The room was very comfortable, and we enjoyed a drink in the bar by reception. Again, the buffet breakfast was good, but lacked any wow factor.

Having stayed in both the Hotel Nikko and the Lotte Legend, I wouldn't hesitate in choosing the former hotel should I return to Saigon. All in all, a very good hotel, but there is nicer within the same price bracket.

  • Stayed: July 2013, traveled as a couple
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Thank AcornTruffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this reviewResponded December 5, 2013

Thank you very much for staying with us following your long overnight journey from Ireland in July.

We are glad that we could provide you an oasis of calm in a buzzing city, and appreciate your feedback on our facilities and services. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

We hope that we will have the opportunity to show you our improvement on your next visit. If we can be of any assistance to you, please do not hesitate to contact us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

I stayed in this hotel on Saturday 23rd November and Sunday 24th 2013 on business trip.

I have stayed in this hotel many times before when it was under a different ownership and was just called the Legend.

It is now under Korean ownership and called the Lotte Legend and i am pleased to comment that the standard of service and professionalism remains the same.

The breakfast buffet is one of the best i have expereinced having stayed previously in other hotels in Ho Chi Minh City such as The Riverview ( Riverside ) ,The New World and the Carravelle.

The staff are extremerly helpful and leave nothing unattended to if you have a problem.

Rooms remain first class and the hotel Manager is always on site to ensure your stay is relaxing and satisfactory.

Well done to all the staff at this hotel and i know i will return many tiomes in the future.

Stewart Davis
Glasgow

Room Tip: If you can book a room on the executive floor where you can get soft drinks ,food and depending on the time of day alcohol drinlks as well.
  • Stayed: November 2013, traveled on business
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1  Thank bpeglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this reviewResponded December 4, 2013

Thank you very much for choosing Lotte Legend Hotel Saigon to stay on your business trips to Ho Chi Minh City and sharing your lovely feedback as a return guest.

We are delighted to know how much you enjoyed your experience on the Executive Floor of our hotel, and appreciate you found our breakfast buffet to be the best in Ho Chi Minh City as it is one of the areas we are proud of. Your kind words on our staff validates our commitment to guest satisfaction as our top priority, and motivates us further to provide the highest level of service.

Once again, we are grateful for your wonderful support. It will be our pleasure to welcome you back for another enjoyable experience in the near future. Please do not hesitate to contact us for any further assistance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

The good-lounge check in fast. The hotel is modern and spotlessly clean. Staff all friendly and efficient. Breakfast good although more like brunch than breakfast, and the music from top of the stairs was intrusive and way too loud. Room was clean, bed comfortable and nice view of the river. Efficient and complimentary wifi, and never a wait for a taxi.

The bad-The curtains in the bedroom are ornamental and can not be drawn. Instead there are "blackout" blinds, which are white, and simply do not do their job. Light floods into the room from about 6am, so if you are a light sleeper you will struggle. (see pic)

There is no walk in shower. Instead you have to clamber into a pretty high bath and then cope with a rather nasty cheap plastic shower curtain. If you have bad joints, you will struggle.(see pic)

Coffee making facilities are limited to a couple of sachets of instant coffee. For a hotel of this class not to have plunger or Nespreso style coffee makers is not acceptable.

We also had a bit of a problem with the concierge which I hope was just a misunderstanding. We had asked him to book us a table at the well known resteraunt, La Villa, to be told that it had closed down a month ago. This was not the case. We were informed that some hotel concierge do not like to recommend a resteraunt unless "gifts" are offered, and that very very few customers from this hotel had ever been to La Villa. e sincerely hope this is not the case here.

  • Stayed: November 2013, traveled with family
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Thank HkTraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this reviewResponded December 4, 2013

Thank you very much for taking the time to write about your recent stay with us.

We appreciate you found our hotel to be modern and clean, river view to be nice, bed to be comfortable, breakfast to be good, and are grateful for your nice comment regarding our staff. As we place the utmost importance on our guests’ satisfaction, we continuously strive to improve our products and services to provide the best guest experience possible.

We are very sorry to hear about your experience with the curtain, shower and coffee making facilities that did not meet your expectations. We assure you that your comments will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are exceeded in the future.

In regards to the concierge, we understand how one feels when traveling and the need for very accurate information and reliable assistance. We will address this point. Please rest assured that we take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

We hope that we will have the opportunity to welcome you back and make your next visit a more enjoyable experience. Meanwhile, if there is any way we can be of further assistance, please do not hesitate to contact us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

We found the location of the Lotte Legend to be great - right in District 1 and with the option to use the back/City Entrance onto Nguyá»…n Siêu and then Cao Bá Quát (which we did for most of the time).

We had great service all round though didn't eat there at all.

Money exchange seemed to be the same as most places 33,500 VND to £1 GBP.

The room we had was spacious and very well appointed with good, free WiFi.

The only criticism is the noisy bar to right of the hotel at the main entrance; despite being on the 15th floor (riverside view) we could hear the noise late into the night.

Checkout was at 12pm but we used the free left luggage option and were invited to have use of all the facilities including the swimming pool, and excellent shower, towels etc in the changing/gym area - a really nice option since our train didn't leave Saigon/Ho Chi Minh City till 11pm.

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http://www.tripadvisor.com/Travel-g293921-c202968/Vietnam:Hints.And.Tips.For.New.Vietnam.Travel.html

  • Stayed: November 2013, traveled as a couple
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Thank SalsaChickNik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this reviewResponded December 4, 2013

Thank you very much for staying with us and posting a positive review.

We are glad that you found our location to be great and enjoyed your overall stay with us, highlighting post-checkout service as we are constantly striving to enhance the experience for our guests.

Please accept our apologies for the noise from the next door’s bar that you have experienced. Rest assured that this issue has been documented and will be worked further with the bar.

It will be our pleasure to welcome you back for a more enjoyable experience in the near future. Please do not hesitate to contact us for any further assistance.

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Reviewed November 26, 2013

Wonderful hotel in great location on riverside but near the city centre. Good sized rooms with very comfortable beds . Fabulous large outdoor pool - perfect area to relax. Large breakfast selection. Only criticism would be that the food in the evening dinner buffet is not as great as it looks - it's rather bland and a bit disappointing.

Room Tip: Riverside has nice view.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anonymous431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this reviewResponded November 27, 2013

Thank you very much for staying with us and sharing your wonderful feedback.

We are happy that you made use of the hotel's facilities and enjoyed your accommodation. We are proud of our location, products and services, and it was really our pleasure to provide you a little oasis from all the hustle and bustle of Ho Chi Minh City.

We have also taken note of your comment on our dinner buffet for better improvement.

We look forward to the opportunity to welcome you back for a more enjoyable experience. If there is any way we can be of further assistance, please do not hesitate to contact us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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