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“Outstanding service”

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Lotte Legend Hotel Saigon
Ranked #23 of 457 Hotels in Ho Chi Minh City
Perth, Australia
1 review
“Outstanding service”
Reviewed June 20, 2013

Stayed for 5 days in a river view room. Rooms were clean and spacious, with the most enormous bed! We were most impressed with the service, helpful staff willing to assist at all times. Nice spot away from too much traffic noise but still a short walk to the action.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Rachel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,456 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (285)
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English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 16, 2013

Stayed here for 4 days - staff were very friendly and helpful. The hotel is conveniently located in the town centre. Breakfast had a great selection and choice. Rooms were clean and the riverside views were amazing.

  • Stayed June 2013, traveled with family
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Helpful?
3 Thank littlegenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 3, 2013

We booked the weekend getaway package which is a quite good deal. We got a free upgrade to a river view room. Without the package I'd prefer one of the other 5-star hotels in HCMC.
The rooms have a little bit a strange color concept but are comfortable, and the view from 10th floor was incredible. The bathroom was clean and had a bath tub big enough for foreigners.
Breakfast on the 1st morning was good but on the 2nd morning (a Sunday) absolutely great. I can't explain why there was this big difference.
The pool was also nice and clean.

Room Tip: As the hotel most of the time is not booked out, chose the cheaper rooms towards the city and ask fo...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JustOnTheWay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 27, 2013

Staff are very friendly and helpful. Many staff on duty too so never had to wait long for service. Room and bathroom was very new and clean. Breakfast buffet selection and quality was also very good. Bit on the pricy side but well worth it.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kennyw507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 27, 2013

I'm hardly a nitpicker but in this case the details did drive me nuts.

First was the shower. You can control the temperature but not the water volume, so you have no choice but to work with a strong jet blast. Which would still be manageable except that the angle of the showerhead holder (not adjustable) is such that you get a literally horizontal blast of water at the far wall of the shower area that wets the surrounding unless you hold the showerhead in hand.

Next came the toiletries. The cardboard boxes and plastic wrappings are sealed so tight that I had to pick at them with my nails and struggle to tear them open.

Then I decided to order a drink from the room service menu...only to find out there were no beverages (alcoholic or otherwise) on the menu. Only food. Whereupon I just decided to go to bed.

But wait, the master control by the bed only turns off the floor and entrance lamps. So I had to walk over to the minibar counter to turn the spotlight off. (It was the staff who turned it on in the first place!)

To be fair, the rooms are newer than the nearby Renaissance Riverside and the lobby much grander. Alas the devil is in the details.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dppr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 20, 2013

I booked this hotel on the internet - after putting in my dates (4 night's) it showed a total net price of $us 520 - I made the booking - when I arrived I was told the nightly rate was $260 which would have made the total price over $1000 -- when I showed the confirmation email with the net price of $520 I was told they would look at it the next day - long story short we were told we had to pay full price for our first night and they would give us a discount for the next 3 nights which was still well over the $520 quoted - we checked out after 1 night - no problem with the hotel decor - it is a lovely hotel but they need to look at their booking system - we were spending all our days sightseeing + did not require or use the facilities on offer that was why we booked at the original price offered

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Linpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 17, 2013

This is a great way to feel like you've been bumped to first class!! Everyone was on it 24 7!!
Spotless, quite, and so reasonable. We walked to the best shopping and dinning.
We had a 3am check out, breakfast and taxi were waiting for us with no pre-arrangements.

Room Tip: Ask for a river view
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank donm975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Legend Hotel Saigon

Property: Lotte Legend Hotel Saigon
Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lotte Legend Hotel Saigon 5*
Number of rooms: 283
Official Description (provided by the hotel):
Fronting the scenic Saigon River and only 3-5 minute walk to famous Opera House, Dong Khoi Street and Le Thanh Ton Street for shopping, dining and entertainment, Lotte Legend Hotel Saigon, the most beloved 5-star hotel in Ho Chi Minh City, combines natural beauty and sheer opulence to provide the best for the discerning traveler. The breathtaking resort-setting and its distinctive architectural interior gives a feeling of luxury and tranquility. A legendary hotel inherits good and ancient Vietnam with garden falls, pond and fountain. The top pattern of the bronze drum, symbol of the sun, from ancient times, frames the entrance of guest rooms. The twelve horary signs in the atrium, the lobby surrounded by colonnades and the giant horse sculptures all of which induce you to meander in the space of the hotel. ... more   less 
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